Mitel Strengths, Domain Expertise, and Key Differentiators
Mitel Networks Corporation is a telecommunications company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications, but after a change in ownership in 2001, it now focuses almost entirely on Voice-over-IP (VoIP) products.
Mitel is headquartered in Ottawa, Ontario, Canada, with offices, partners, and resellers worldwide.
In July 2018, Mitel integrated with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centers. Contact Center AI is a simple, secure, and flexible solution that allows enterprises with limited machine learning expertise to deploy AI in their contact centers. The solution integrates with partners like Mitel that customers already work with for easy integration into their systems.
Mitel Recent Developments
In May 2020 Mital launched a wholesale enterprise communications and collaboration solution built on Google Cloud. MiCloud Flex on Google Cloud delivers optimal performance for mid-market and enterprise organizations and offers new revenue streams for the channel community.
MiCloud Flex is available on Google Cloud as a wholesale offering in the United States, the United Kingdom, and France. The solution provides mid-market and enterprise organizations greater choice in cloud models and ensures higher levels of performance and customization, while also offering Mitel channel partners more opportunities for growth. MiCloud Flex leverages Google Cloud’s secure infrastructure and a global network of high availability data centers to facilitate reliable, secure communications while also supporting the stringent compliance requirements of heavily regulated industries like healthcare, government, education, and finance.
In November 2018, Mitel and Searchlight Capital Partners completed the previously announced transaction in which affiliates of funds advised by Searchlight acquired all of the outstanding common shares of Mitel for US$11.15 per share in cash, without interest and less any applicable withholding taxes.
Mitel Mergers and Acquisitions (M&A) Activities
In September 2017, Mitel completed its acquisition of ShoreTel. With this addition, Mitel has accelerated its move-to-the-cloud strategy, shifting into the #2 market share position for UCaaS (Unified Communications as a Service) globally as customers worldwide look for cloud and cloud-capable solutions to digitally transform their businesses.
Mitel Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Mitel applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Mitel and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified MICloud Flex Contact Center, MiCloud Connect Contact Center, MICloud Engage Contact Center customers.
Ownership: - x
Number of Employees: 4200
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith Based Nonprofit, Youth and Elderly Care Nonprofit, Special Cause Nonprofit, Oil and Gas, Professional Services, Retail, Transportation, Utilities,
Mitel Key Enterprise and Cloud Applications
MICloud Flex Contact Center, MiCloud Connect Contact Center, MICloud Engage Contact Center
Mitel Revenues, $M:
|Type/Year||2018||2019||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Mitel Revenue Breakdown By Type, $M:
|Type||License||Services||Hardware||Support & Maintenance||SaaS|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe|
Mitel Enterprise Applications Revenues By Functional Markets, $M:
Mitel Enterprise Applications Revenues By Verticals, $M:
Mitel Revenues By Region, $M
|Region||% of Total Revenues||2019 Total Revenues, $M||2019 Enterprise Applications Revenues, $M||2019 Cloud Applications Revenues, $M|
Mitel Direct vs Indirect sales
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Mitel Customers - Breakdown by Geo, Size, Vertical and Product
No. of Mitel Customers: 25000
No. of Mitel Enterprise Applications Customers: 25000
No. of Mitel Cloud Customers: x
No. of Mitel Cloud Subscribers: 4.7 million
More than 25,000 organizations rely on Mitel contact center solutions as the backbone for their customer engagements.
Among its customers are Carlsberg Breweries, Hyatt Hotels Corporation, Pacers Sports and Entertainment, Harrow School, Lovejoy Independent School District, Brightside Insurance and Warranty Solutions, Whitney National Bank, Weightmans, The Wise Group, Iconstruye, Carlson Wagonlit, and many others.
Mitel Market Opportunities, M&A and Geo Expansions
In August 2018, Mitel introduced MiCloud Engage Contact Center, a highly-insightful Contact Center-as-a-Service (CCaaS) platform, and the latest release of MiCloud Flex, a Mitel flagship UCaaS solution. The solution powers omnichannel communications and combines innovative technologies with deep analytics and real-time reporting, enabling businesses to make data-powered decisions across every part of their organization.
MiCloud Engage Contact Center also supports remote workers, including a fully-virtualized workforce, and is easy to administer. By combining the customizable characteristics of MiCloud Flex with seamless, digital interactions, companies can create even more individualized customer experiences.
Mitel Risks and Challenges
Mitel relies on their channel partners (which includes their wholesale distribution channel) for a significant component of their sales and so disruptions to, or their failure to effectively develop and manage, their distribution channel and the processes and procedures that support it, could have a material adverse effect on their ability to generate revenues.
Mitel Ecosystem, Partners, Resellers and SI
Mitel's products, solutions, and services are primarily sold through an indirect go-to-market model. Mitel sells approximately 100 countries through over 4,000 channel partners, distribution partners, and master agents.
Mitel has four key types of technology partnerships: strategic alliances, operational partners, affiliates, and solution alliances.
Mitel Cloud Infrastructure Insights
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- Mitel Public Cloud and Infrastructure (IaaS)
- Mitel Platform (PaaS)
- Mitel Application Delivery
- Mitel Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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