NCR Corporation Strengths, Domain Expertise, and Key Differentiators
The NCR Corporation (originally National Cash Register) is the world’s enterprise technology leader for restaurants, retailers and banks. They are the #1 global POS software provider for retail and hospitality, and the #1 provider of multi-vendor ATM software. In May 2021, NCR announced that US Century Bank selected NCR to elevate the digital banking experience for consumers and businesses. U.S. Century Bank is currently undergoing a digital transformation across its institution and recognized the need to modernize its digital banking platform as a critical component of this initiative. The bank selected the NCR Digital Banking DI platform because of its consistent look and feel across consumer and business banking, seamless integration with innovative partners and comprehensive business banking capabilities. This win is another example of how NCR is building apps, software and services to drive front-end digital transformation.
In August 2021, NCR announced that $2.7-billion asset TruMark Financial Credit Union has selected NCR to provide a more seamless, consistent digital banking experience to its retail and business members. NCR also announced that Sterling Heights, Mich.-based Christian Financial Credit Union has selected NCR to provide a more modern, comprehensive digital banking experience to its members. In September 2021, NCR announced that Northgate Gonzalez Market quickly and easily launched online ordering and curbside pickup capabilities with NCR’s eCommerce solution, NCR Freshop. NCR’s solution helps grocers implement their own ecommerce and delivery services without expensive third-party providers. In October 2021, NCR announced that Royal Farms, a privately owned chain of convenience stores, is expanding its partnership with NCR to equip all of its 250+ stores with self-checkout solutions. “We introduced the first NCR self-checkout solutions in 2019, and while we saw direct benefits in the same year, it really took off in 2021 when many of our customers steered to touch-free interactions,” said Shelby Kemp, project manager marketing, Royal Farms.
NCR Corporation Recent Developments
In April 2021, NCR announced it was working with the U.S. Small Business Administration (SBA) to help NCR customers receive Restaurant Revitalization Fund (RRF) grants. The restaurant industry has been among the hardest-hit sectors during the economic downturn caused by the COVID-19 pandemic. To help bring jobs back and revive the industry, the American Rescue Plan established the $28.6 billion RRF at the SBA. The SBA will administer the funds to the hardest-hit small restaurants. NCR has partnered with SBA to provide validated sales and financial information for NCR customers using Silver Back Office or Aloha Insight business analytics for their 2020 vs. 2019 revenue to make it easier for them to apply for a grant via the SBA portal. NCR is also working with SBA to provide information to customers about applying for the RRF grants.
NCR Corporation Mergers and Acquisitions (M&A) Activities
In June 2021, NCR announced that it has closed its transaction to acquire Cardtronics (NASDAQ: CATM). Cardtronics is now a wholly owned subsidiary of NCR. NCR can begin integration after regulatory approval from the Competition and Markets Authority of the United Kingdom.
In August 2021, announced the acquisition of Foremost Business Systems, a point-of-sale (POS) and restaurant solutions provider in Minneapolis. NCR also announced a definitive agreement to acquire LibertyX, a leading cryptocurrency software provider. The LibertyX digital currency solution runs on ATMs, kiosks and point-of-sale (POS) systems today. Moving forward, NCR will offer the LibertyX capabilities as part of its solutions for banks, retailers and restaurants. NCR’s digital wallet and mobile applications will provide these capabilities across NCR’s physical and digital touchpoints.
Also in 2019, NCR Corporation acquired OKI Brasil’s IT services and select software assets for financial, retail and other industries. This acquisition allows NCR to further scale its business and bring additional value to customers by increasing the breadth of NCR’s service offerings in Brazil, including expanded support options for banks, retailers, and restaurants. Furthermore, in 2019, NCR acquired Texas P.O.S. Inc., a leading restaurant technology company in the Houston market. The acquisition complements NCR’s existing, regional sales presence for hospitality customers and expands sales and services coverage in Texas.
In November 2018 NCR has acquired Stoplift Checkout Vision Systems, an intelligent computer vision system provider that seeks to prevent theft in the retail environment, particularly for self-checkout systems, the company announced yesterday. The financial terms of the deal were not disclosed. To help retailers address concerns about shrink, NCR will integrate StopLift’s artificial intelligence capabilities to detect unusual and potentially fraudulent actions by analyzing security video and data. This acquisition will help NCR accelerate growth in market-leading self-checkout and store transformation solutions. In addition to creating new value for retail customers around the world, StopLift’s fraud detection technology will be a key enabler of our frictionless commerce product strategy.
In October 2018 NCR acquired JetPay for $184 million through existing cash and credit lines, and the deal has been approved by the boards of both companies. NCR said it will add JetPay’s cloud-based payments technology into its checkout systems. NCR has spent years evolving its business from making hardware to providing software and services. Adding payment processing to its checkout systems and travel kiosks is another step in that evolution. Payments are a critical and often overlooked part of the global economy. Georgia is the payments capital of the U.S., processing some 70 percent of all debit, credit, and gift card transactions in the nation each year, according to the American Transaction Processors Coalition.
NCR Corporation Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying NCR Corporation applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of NCR Corporation and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Digital Insight Business Banking, Digital Insight Internet Banking customers.
NCR Corporation Overview
Ownership: - NYSE: NCR
Number of Employees: 38000
NCR Corporation Key Enterprise and Cloud Applications
Digital Insight Business Banking, Digital Insight Internet Banking
NCR Corporation Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
NCR Corporation Revenue Breakdown By Type, $M:
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NCR Corporation Enterprise Applications Revenues By Functional Markets, $M:
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NCR Corporation Revenues By Region, $M
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NCR Corporation Direct vs Indirect sales
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NCR Corporation Customers - Breakdown by Geo, Size, Vertical and Product
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With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. On the other hand, Digital Insight sells to more than 900 financial institutions with 12 million online banking users and 4,8 million mobile end users. Its Recent customer wins are Anheuser-Busch Employees’ Credit Union, Community&Southern Bank, Consumers Credit Union, Northwoods Credit Union, and NuMARK Credit Union.
NCR Corporation Market Opportunities, M&A and Geo Expansions
NCR reported strong momentum across strategic growth platforms in its latest quarter. In Retail, NCR saw accelerating growth in NCR Emerald software platform for retail POS. In Hospitality, NCR's Aloha Essentials for property management saw momentum across both Enterprise and SMB customers. In Banking, NCR reported Digital banking momentum and continued shift to recurring revenue. Finally, in Payments, NCR is gaining traction upselling to existing customers.
In April 2020, NCR unveiled that Vermont-based Brattleboro Savings & Loan (BS&L) chose NCR to provide customers and businesses with superior digital banking experience. With the NCR DI platform, the bank will consolidate three vendors that previously supported digital banking into one, simplifying operations and increasing efficiency in the back office.
In July 2019, NCR Corporation acquired D3 Technology a leading provider of online and mobile banking for the Large Financial Institution (LFI) market. Adding D3 immediately expands NCR Digital Banking into new market segments, including U.S. large banks and over time, international banks.
In June 2018 NCR Corporation formed a strategic alliance with Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization. This alliance will bring together the consulting-led IT expertise of TCS with NCR’s industry expertise and solutions to deliver end-to-end consumer engagement, channel transformation and digital enablement outcomes for targeted customers in the banking, retail and hospitality industries.
In May 2018 NCR Corporation released Horizon, its new data-driven consultancy and web-based analytics system for the retail industry. UK retailers can see the tool in action at the Retail Business. As part of the Horizon offering, NCR analyzes data generated in the self-checkout lanes of a retailer. This results in actionable insights as well as recommendations on how retailers can fine-tune their installations, helping them to reduce downtime and optimize their store operations as well as improve the checkout experience. The Horizon consultancy service primarily focuses on the analysis of five key performance indicators – productivity, availability, interventions, tendering & cash and system health. Insights into these five areas enable retailers to get a holistic view of the performance of self-checkouts within their stores. For example, they get a better understanding of how often manual intervention from a store employee is needed – which could be an unexpected item in the bagging area or a mismatch between the scanned item and its weight. This information can be used for more efficient staffing, but can also help identify specific products that are causing weight mismatches, which can then quickly be resolved for all stores and regions and help enhance the customer experience.
In April 2018, NCR Corporation presented its latest SelfServ 80 Series ATM technology and integrated CxBanking solutions in the Middle East. Built with flexible configuration and future expansion in mind, NCR’s SelfServ 80 Series ATMs help future-proof FIs. At the core of the 80 Series ATMs is Media 2.0, which delivers the latest in cash dispensing, cash recycling and check deposit processing technologies, helping FIs to deliver exceptional performance and serviceability by enabling ATMs to accept, validate, sort and store banknotes quickly and reliably. Equipped with NCR’s omnichannel CxBanking software solutions, FIs will be able to offer consumers an improved user interface on their ATMs that allows them to swipe, pinch and zoom their way quickly and seamlessly across multiple touchpoints. Moreover, the combination of NCR’s CxBanking solutions with the SelfServ 80 Series enables FIs to offer several new services, such as merchant transaction migration, new customer onboarding, instant card issuance, checkbook printing, customer relationship management and more. All this while simultaneously improving speed-of-service, enhancing customer experience, and bringing greater branch efficiency and smarter staff deployments.
NCR Corporation Risks and Challenges
One of the risks for NCR is its heavy reliance on selling POS systems to retailers and hospitality industries, both of which have been adversely impacted by the pandemic. Similarly its core banking and ATM businesses could be hurt as banks and financial institutions are operating under a low-interest-rate environment that could be a drag on their earnings, exacerbated by increased failures and bankruptcies of their clients. In addition, as consumers and customers in financial services, retail, and hospitality industry adopt new fintech technologies such as cashless and other streamlined payment services and automated shopping solutions, NCR may have to invest more heavily in R&D to emphasize its key differentiators.
Revenue decreased 10% from the prior year due to COVID-19 and shift to recurring revenue. The impact of COVID-19, including several emerging variants of COVID-19, has grown throughout the world. Governmental authorities have implemented numerous measures attempting to contain and mitigate the effects of COVID-19, including travel bans and restrictions, quarantines, shelter in place orders and shutdowns. NCR expect the pandemic to create headwinds to our customers and our business until COVID-19 is contained, consumer confidence improves and the economic conditions rebound. With respect to NCR Banking segment, NCR worked with local governments to make sure that these businesses are designated as essential critical infrastructure businesses. Although NCR experienced installation delays and lower hardware revenue, NCR have not experienced any significant impact to its recurring revenue streams. With respect to NCR Retail segment, the food, drug and mass merchandising market, which includes grocery stores, drug stores and big box retailers, and which represented the majority of NCR Retail segment revenue, is currently designated as an essential critical infrastructure business in many jurisdictions. With respect to NCR Hospitality segment, the quick service restaurants, which are large chains and represent the majority of the Hospitality segment revenue, have remained busy with respect to drive-through and pick up services being in demand as many in-restaurant dining options have been limited by social distancing and governmental orders. However, this market has been negatively impacted from lower new stores and less remodeling activity. Table service restaurants, which are sit-down restaurants with more than 50 locations, have experienced negative impacts as a result of governmental and public actions. Although many of these businesses have experienced an increase in online and takeout ordering, this market will continue to be negatively impacted until consumer confidence improves once COVID-19 is contained. NCR expect all of our segment results to be negatively impacted by the COVID-19 pandemic. NCR expect its hardware revenues to be most impacted while its recurring revenue stream is expected to be more resilient.
NCR Corporation Ecosystem, Partners, Resellers and SI
In April 2020, NCR Corporation partnered with NYMBUS to assist small businesses impacted by COVID-19 with accessing Small Business Administration (SBA) Paycheck Protection loans. The NYMBUS SmartLoans platform provides end to end full-service loan processing which allows every SBA approved bank in the United States to rapidly submit SBA applications on behalf of their customers without the overhead normally required.
RedCloud Technologies and NCR Corporation have partnered to build and implement the future of financial services in Argentina - a Connected Marketplace which uses the latest in technology infrastructure developed in Cambridge in the United Kingdom to connect businesses and remove the inefficiencies of managing physical cash.
As the financial services market undergoes a considerable transformation, RedCloud will be opening a new financial services infrastructure to Manufacturers, Distributors, and Merchants who currently are facing significant cost and delay in moving payments across the supply chain, by reducing their time to market with new and robust financial services.
Among its many partners are, Advanced Hospitality, Bytes Managed Solutions, C&K Systems Inc, Cook Security Group, Data Business Equipment, Data Systems Inc, Data Retail Systems, Retail Data Systems, Financial Technology Solutions, F and B Management, Encore Global Information Solutions, Encore Bilisim Sistemleri Ltd, Dumac Business and many others.
NCR Corporation Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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