S/A Among Cloud Top 500

Rua Haddock Lobo, 846 - 13 Andar - Jardins

São Paulo, x, 01414-002, Brazil

55 11 3323-3456

1170 S/A Strengths, Domain Expertise, and Key Differentiators

NeoAssist is a Brazilian company, founded in 2001 by Albert Deweik and Roy Nasser. NeoAssist platform optimizes customer service, designed to operate through modules. The platform offers a complete omnichannel experience for consumers and operators. Customer service solutions can be integrated with any CRM, ERP or other systems, ensuring a 360° view of the company's customer service. S/A Recent Developments

In April 2020, NeoAssist launched a remote service module that uses audio and video tools for better communication between the company and consumers. Video chat enables companies to offer a more humanized and personalized customer experience, displaying products and answering questions in real-time. With the use of the tool, it is also possible to assist in customer loyalty, reducing costs and making the organization more inclusive. S/A Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying S/A applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of S/A and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified NeoAssist Platform customers. S/A Overview

Ownership: - x

Number of Employees: 100

Functional Markets: Analytics and BI, CRM,

Key Verticals: Automotive, Banking and Financial Services, Consumer Packaged Goods, Distribution, Manufacturing, Media, Professional Services, Retail, Transportation, S/A Key Enterprise and Cloud Applications

NeoAssist Platform S/A Revenues, $M:

Type/Year20202021YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback. S/A Revenue Breakdown By Type, $M:

TypeLicenseProf. ServicesHardwareSupport & MaintenanceSaaSPaaSIaaSOther (Non Enterprise Application Revenues)Total
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe S/A Revenues By Region, $M

Region% of Total Revenues2021 Total Revenues, $M2021 Enterprise Applications Revenues, $M2021 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe S/A Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe S/A Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified S/A Customers

No. of S/A Customers: 500

No. of S/A Enterprise Applications Customers: 500

No. of S/A Cloud Customers: x

No. of S/A Cloud Subscribers: x

Some of NeoAssist customers are Submarino, Sephora, Sky, FNAC, WalMart, Giuliana Flores, Netshoes, Wine, Easy Purchase, Perfect Body, Catwalk, FastShop, Alelo, Ultrafarma, Blockbuster, Droga Raia, My Life, OQVestir, iCarros, Di Santinni, ViajaNet and MM Stores, Netfarma, Marisa, BCR, Authentic Feet, Shutz, Ricardo Eletro, Ri Happy. and others. S/A Market Opportunities, M&A and Geo Expansions

NeoAssit is an omnichannel platform for customer service in the Brazilian market, with the objective of transforming customer service in Brazil, the company offers innovative solutions, both for its customers and for the final consumer, through its technology and services. S/A Risks and Challenges

Expanding sales outside the South American region will be a challenge. S/A Ecosystem, Partners, Resellers and SI

In March 2020, NeoAssist offered a free chat platform for healthcare institutions, with 90 days, free of charge.

Currently, NeoAssist serves around 400 operations in Brazil and Latin America. Mostly direct sales. S/A Cloud Infrastructure Insights

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  • S/A Public Cloud and Infrastructure (IaaS)
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Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: Us

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