Open Text Corporation Strengths, Domain Expertise, and Key Differentiators
OpenText, a vendor in content management applications now is providing its Enterprise Information Management (EIM) applications in the cloud and has moved aggressively into B2B transaction enablement with a series of acquisitions that target everything from electronic messaging to online commerce.
After years of securing a leadership position in helping clients manage rich content and unstructured data, OpenText is adding cloud and hybrid cloud options to their applications and positioning itself for greater growth beyond enterprise information management. Because its software is already being used to manage tremendous amounts of information that zips into and out of the enterprise, OpenText aims to tackle bigger challenges on behalf of its clients with a more holistic approach to dealing with content, information governance as well as seamless integration of mission-critical information into different corporate functions needed to render billions or even trillions of transactions with eCommerce partners and customers successfully.
Open Text Corporation Recent Developments
In April 2020 OpenText launched two software updates. Starting with the launch of OpenText Cloud Editions (CE) 20.2. This release provides a strengthened information infrastructure, empowering organizations to quickly respond and adapt to a business climate defined by new ways to work. OpenText Cloud Editions (CE) 20.2 offers flexible cloud-deployment options with managed service expertise, new Core SaaS applications and services, developer-centric innovations, and the latest Trading Grid cloud integration platform designed to unlock the value of an organization’s information assets.
Following the release of OpenText Trading Grid, a cloud integration services platform. The launch combines multi-enterprise integration capabilities with modern, microservices architecture as well as industry-leading data visualization from OpenText ALLOY.
Improved integration of business-critical information and services provides companies with greater insight into their operations so they can react quickly in the face of unforeseen disruptions or emergent opportunities. Trading Grid is now the only cloud platform for B2B and A2A integration delivered as a managed service. A single connection to Trading Grid provides a powerful network effect that can reduce time to market, improve operating efficiency, enhance customer experiences, and help comply with regulatory mandates.
In October 2018, OpenText introduced the availability of OpenText Qfiniti for Amazon Connect, a self-service, cloud-based contact center solution that enables any business to deliver better customer service at a lower cost. OpenText Qfiniti is available now on AWS Marketplace. OpenText Qfiniti provides organizations using Amazon Connect with a robust SaaS workforce optimization solution, including full call playback and advanced analytics. Qfiniti offers enterprise-class capabilities including contact center recording playback, custom quality monitoring forms, desktop screen capture, user-configurable muting and masking of voice and screen activity for payment card industry compliance, and advanced analytics.
In August 2018, OpenText launched OpenText Legal Center – a cloud-based EIM application designed to integrate with OpenText eDOCS to manage client onboarding and document sharing.
The company also released a newly-aligned suite of products with strategic integrations to better serve the needs of the legal market. This enhanced focus will enable new and innovative solutions combining the industry’s leading legal applications like eDOCS, Axcelerate, EnCase, and Decisiv.
OpenText customers include many of the largest agencies, firms, and governments in the world. These customers need professional tools to securely manage, forensically collect, and intelligently review the most sensitive legal data for litigation, compliance, investigations, and more.
Open Text Corporation Mergers and Acquisitions (M&A) Activities
In March 2020 OpenText has acquired XMedius, a provider of secure information exchange and unified communication solutions. XMedius brings decades of experience and patented technologies to transform secure and collaborative communication, enabling organizations to move more workloads to the cloud and unlock the information advantage. With more than 50,000 installations worldwide, the acquisition of XMedius further strengthens OpenText’s leadership in secure information exchange, unified communications, and digital fax. XMedius also provides innovative technologies to optimize the omnichannel customer experience and the connected business. These solutions will complement OpenText’s Customer Experience Management (CEM) and Business Network (BN) platforms. More information on XMedius can be found on www.xmedius.com.
In January 2019 OpenText has acquired Catalyst Repository Systems, Inc. (Catalyst), a leading provider of eDiscovery solutions for corporate legal departments and top law firms. Catalyst will be integrated into OpenText’s Discovery Solutions, helping customers further leverage their technology investments and benefit from OpenText’s continued investments in innovation. The purchase price of the acquisition is approximately $75 million in an all-cash transaction.
In Fiscal 2018, Open Text Corporation closed three acquisitions, Covisint, Guidance Software, and Hightail, planing to further expanding its market into IoT and end-point security.
The acquisition of Covisint enables Open Text customers to be digital leaders and to unlock the value of their information through automation, analytics, and artificial intelligence.
The acquisition of Guidance Software broadens the OpenText Discovery portfolio through industry-leading digital investigation, forensic security, and data risk management solutions.
Hightail had approximately 5.5 million customers globally spanning enterprise accounts, paid subscribers, and individual consumers. The acquisition of Hightail underscores Open Text commitment to delivering differentiated content solutions in the cloud that enable marketers and creative professionals to share, produce, and securely collaborate on digital content.
Open Text Corporation Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Open Text Corporation applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Open Text Corporation and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified EMC Documentum, GXS, OpenText Cloud, customers.
Open Text Corporation Overview
Ownership: - (OTEX: NASDAQ) (OTC: TSX)
Number of Employees: 14400
Functional Markets: Analytics and BI, Collaboration, Content Management, Customer Relationship Management, eCommerce, ERP Financial Management, ERP Services and Operations Management, Project Portfolio Management, Procurement,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith Based Nonprofit, Youth and Elderly Care Nonprofit, Special Cause Nonprofit, Oil and Gas, Professional Services, Retail, Transportation, Utilities,
Open Text Corporation Key Enterprise and Cloud Applications
EMC Documentum, GXS, OpenText Cloud,
Open Text Corporation Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Open Text Corporation Revenue Breakdown By Type, $M:
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Open Text Corporation Enterprise Applications Revenues By Functional Markets, $M:
Open Text Corporation Enterprise Applications Revenues By Verticals, $M:
Open Text Corporation Revenues By Region, $M
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Open Text Corporation Direct vs Indirect sales
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Open Text Corporation Customers - Breakdown by Geo, Size, Vertical and Product
No. of Open Text Corporation Customers: 100000
No. of Open Text Corporation Enterprise Applications Customers: 20000
No. of Open Text Corporation Cloud Customers: 100000
No. of Open Text Corporation Cloud Subscribers: 10 million
OpenText sells to Global 100,000 customers in Retail, Government, Manufacturing, Automotive, Food/Beverage, Technology, Financial Services, Insurance, Life Sciences, Healthcare & Pharmaceutical, Transportation, and Energy, Oil & Gas, and Utilities, Logistics and Engineering. Across all industries, organizations are using our solutions to solve their most complex business problems — from Engagement, Capture, Content, and Process to Collaboration, Discover, Exchange, and Insight.
Cloud customer successes in the quarter include athenahealth, Wacom Co, SCL Health, Genpact, The Tennessee Valley Authority (TVA), and Local Search Association.
On-premises customer successes in the quarter include St. Lawrence Seaway Management Corporation (SLSMC), European Central Bank (ECB), City of Calgary, PriceSmart, U.S. Department of State, Haya Real Estate SI, and ASR Verzekeringen NV.
Among its previous customers is the Institute of Public Administration of Canada, USDA, Mizuno, Dell, La Poste, Deloitte in Belgium, EUROCONTROL, Apotex, Daimler South East Asia Pte Ltd, Hasbro, MAN Diesel&Turbo, The U.S. Department of Education, Wellington City Council, Enbridge, The Planning Inspectorate, Freescale, RS Components, Toray, Hydro Quebec, YPTO, CGI, SSE plc, Volvo and Hoffman-La Roche.
Open Text Corporation Market Opportunities, M&A and Geo Expansions
In December 2019 OpenText acquired Carbonite, Inc. for its cloud-based subscription data protection, backup, disaster recovery, and endpoint security to small and medium-sized businesses and prosumers.
OpenText acquired certain customer experience software and services assets from HP, including HP TeamSite, a modern multi-channel digital experience management platform for web content management, HP MediaBin, a digital asset management solution, HP Qfiniti, an intelligent workforce optimization solution designed to improve enterprise contact center management, as well as HP Explore, HP Aurasma, and HP Optimost. OpenText acquired Daegis for information archiving, information governance, and migration tools.
These solutions enable businesses to mitigate the risks and costs associated with information sprawl and the permanent retention of information.
Open Text Corporation Risks and Challenges
One of the major sources of OpenText’s revenues is derived from tens of thousands of SAP customers that run its content management applications along with their ERP systems and many perceived that the acquisition of GXS could put that long-standing relationship at risk. SAP, which acquired Ariba for its massive trading network, is believed to compete with a similar setup from OpenText through its recent acquisition of GXS. In reality, Ariba and GXS are more complementary than competitive. Additionally, OpenText and SAP expanded their partnership.
For its customers who wish to outsource, SAP will now offer OpenText B2B Managed Services, a cloud-based solution for outsourcing B2B integration project fulfillment and management, as an option.
Open Text Corporation Ecosystem, Partners, Resellers and SI
In November 2019 OpenText expanded its OpenText Cloud platform in Japan, with expanded domestic data centers in Tokyo and Osaka. Building on a legacy of delivering OpenText Business Network services in the Japanese market, this expanded capability will help customers transition EIM workloads to the OpenText Cloud while strengthening capacity for disaster recovery and security.
Japanese companies must adhere to new regulations and standards for the storage of personal information while maintaining the flexibility, agility, and capacity for innovation cloud infrastructures offer. To meet these requirements, Japanese customers are looking for new deployment options that keep their data and applications in domestic data centers. With today’s announcement, OpenText will offer customers a full range of domestic hosting options. The OpenText Cloud also ensures Japanese customers are prepared in the event of natural disasters such as earthquakes or flooding. OpenText is expanding the disaster recovery options available to cloud customers with real-time system fail-over capability between data centers in Tokyo and Osaka. This augments disaster recovery enabled between Tokyo and the United States. Even the most highly-regulated and security-conscious companies can rapidly deploy advanced EIM cloud solutions without the need to invest in their own cloud infrastructure.
OpenText primarily sells direct, but it also has hundreds of resellers worldwide.
Its systems integrator partners include Accenture, Deloitte Consulting, Cap Gemini Inc., CGI Group Inc.and Atos Origin.
OpenText has strategic partnerships with SAP, Microsoft, Oracle, and Salesforce.
Open Text Corporation Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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