Open Text Corporation Strengths, Domain Expertise, and Key Differentiators
OpenText, a major vendor in content management applications now is providing their Enterprise Information Management (EIM) applications in the cloud and has moved aggressively into B2B transaction enablement with a series of acquisitions that target everything from electronic messaging to online commerce. After years of securing a leadership position in helping clients manage rich content and unstructured data, OpenText is adding cloud and hybrid cloud options to their applications and positioning itself for greater growth beyond enterprise information management. Because its software is already being used to manage tremendous amounts of information that zips into and out of the enterprise, OpenText aims to tackle bigger challenges on behalf of its clients with a more holistic approach to dealing with content, information governance as well as seamless integration of mission-critical information into different corporate functions needed to render billions or even trillions of transactions with eCommerce partners and customers successfully.
Open Text Corporation Recent Developments
In October 2018, OpenText introduced the availability of OpenText Qfiniti for Amazon Connect, a self-service, cloud-based contact center solution that enables any business to deliver better customer service at a lower cost. OpenText Qfiniti is available now on AWS Marketplace. OpenText Qfiniti provides organizations using Amazon Connect with a robust SaaS workforce optimization solution, including full call playback and advanced analytics. Qfiniti offers enterprise-class capabilities including contact center recording playback, custom quality monitoring forms, desktop screen capture, user configurable muting and masking of voice and screen activity for payment card industry compliance, and advanced analytics. In August 2018, OpenText launched OpenText Legal Center – a cloud-based EIM application designed to integrate with OpenText eDOCS to manage client onboarding and document sharing. The company also released a newly-aligned suite of products with strategic integrations to better serve the needs of the legal market. This enhanced focus will enable new and innovative solutions combining the industry’s leading legal applications like eDOCS, Axcelerate, EnCase and Decisiv. OpenText customers include many of the largest agencies, firms, and governments in the world. These customers need professional tools to securely manage, forensically collect, and intelligently review the most sensitive legal data for litigation, compliance, investigations, and more.
Open Text Corporation Mergers and Acquisitions (M&A) Activities
In Fiscal 2018, Open Text Corporation closed three acquisitions, Covisint, Guidance Software and Hightail, planing to further expanding their market into IoT and end-point security. The acquisition of Covisint enables Open Text customers to be digital leaders and to unlock the value of their information through automation, analytics, and artificial intelligence. The acquisition of Guidance Software broadens the OpenText Discovery portfolio through industry-leading digital investigation, forensic security, and data risk management solutions. Hightail had approximately 5.5 million customers globally spanning enterprise accounts, paid subscribers, and individual consumers. The acquisition of Hightail underscores Open Text commitment to delivering differentiated content solutions in the cloud that enable marketers and creative professionals to share, produce and securely collaborate on digital content.
Open Text Corporation Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD ask the simple question: Who’s buying Open Text Corporation applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Open Text Corporation and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified EMC Documentum, GXS, OpenText Cloud, customers.
Open Text Corporation Overview
Ownership: - (OTEX: NASDAQ) (OTC: TSX)
Number of Employees: 12200
Functional Markets: Analytics and BI, Collaboration, Content Management, Customer Relationship Management, eCommerce, ERP Services and Operations Management, Project Portfolio Management, Procurement,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Non Profit, Oil and Gas, Professional Services, Retail, Transportation, Utility,
Open Text Corporation Key Enterprise and Cloud Applications
EMC Documentum, GXS, OpenText Cloud,
Open Text Corporation Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Open Text Corporation Revenue Breakdown By Type, $M:
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Open Text Corporation Enterprise Applications Revenues By Functional Markets, $M:
Open Text Corporation Enterprise Applications Revenues By Verticals, $M:
Open Text Corporation Revenues By Region, $M
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Open Text Corporation Direct vs Indirect sales
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Open Text Corporation Customers - Breakdown by Geo, Size, Vertical and Product
No. of Open Text Corporation Customers: 100000
No. of Open Text Corporation Enterprise Applications Customers: 20000
No. of Open Text Corporation Cloud Customers: 100000
No. of Open Text Corporation Cloud Subscribers: 10 million
"OpenText sells to Global 10,000 customers in Retail, Government, Manufacturing, Automotive, Food/Beverage, Technology, Financial Services, Insurance, Life Sciences, Healthcare & Pharmaceutical, Transportation, and Energy, Oil & Gas and Utilities, Logistics and Engineering. Across all industries, organizations are using our solutions to solve their most complex business problems — from Engagement, Capture, Content, and Process to Collaboration, Discover, Exchange, and Insight. Cloud customer successes in the quarter include athenahealth, Wacom Co, SCL Health, Genpact, The Tennessee Valley Authority (TVA) and Local Search Association. On-premises customer successes in the quarter include St. Lawrence Seaway Management Corporation (SLSMC), European Central Bank (ECB), City of Calgary, PriceSmart, U.S. Department of State, Haya Real Estate SI and ASR Verzekeringen NV. Among its previous customers are Institute of Public Administration of Canada, USDA, Mizuno, Dell, La Poste, Deloitte in Belgium, EUROCONTROL, Apotex, Daimler South East Asia Pte Ltd, Hasbro, MAN Diesel&Turbo, The U.S. Department of Education, Wellington City Council, Enbridge, The Planning Inspectorate, Freescale, RS Components, Toray, Hydro Quebec, YPTO, CGI, SSE plc, Volvo and Hoffman-La Roche."
Open Text Corporation Market Opportunities, M&A and Geo Expansions
OpenText acquired certain customer experience software and services assets from HP, including HP TeamSite, a modern multi-channel digital experience management platform for web content management, HP MediaBin, a digital asset management solution, HP Qfiniti, an intelligent workforce optimization solution designed to improve enterprise contact center management, as well as HP Explore, HP Aurasma, and HP Optimost. OpenText acquired Daegis for information archiving, information governance and migration tools. These solutions enable businesses to mitigate the risks and costs associated with information sprawl and the permanent retention of information.
Open Text Corporation Risks and Challenges
One of the major sources of OpenText’s revenues is derived from tens of thousands of SAP customers that run its content management applications along with their ERP systems and many perceived that the acquisition of GXS could put that long-standing relationship at risk. SAP, which acquired Ariba for its massive trading network, is believed to compete with a similar setup from OpenText through its recent acquisition of GXS. In reality, Ariba and GXS are more complementary than competitive. Additionally, OpenText and SAP expanded their partnership. For its customers who wish to outsource, SAP will now offer OpenText B2B Managed Services, a cloud-based solution for outsourcing B2B integration project fulfilment and management, as an option.
Open Text Corporation Ecosystem, Partners, Resellers and SI
OpenText primarily sells direct, but it also has hundreds of resellers worldwide. Its systems integrator partners include Accenture, Deloitte Consulting, Cap Gemini Inc., CGI Group Inc. and Atos Origin. OpenText has strategic partnerships with SAP, Microsoft, Oracle and Salesforce. Their main global systems integrators include but are not limited to Accenture plc, Deloitte Consulting LLP, Tata Consultancy Services, ATOS and Ernst & Young.
Open Text Corporation Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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