Open Text Corporation Strengths, Domain Expertise, and Key Differentiators
OpenText, a vendor in content management applications now is providing its Enterprise Information Management (EIM) applications in the cloud and has moved aggressively into B2B transaction enablement with a series of acquisitions that target everything from electronic messaging to online commerce. Earlier this year, Open Text announced the GROW with OpenText program. Modern Work is evolving, and Modern Work is key to the corporate agenda of GROW with OpenText. At the forefront of the GROW with OpenText program is a digital engagement platform that is cloud-based, the OpenText Digital Zone.
Available today, the Digital Zone allows Open Text to connect with customers and prospects for events, seminars, presales, design, proof-of-concept, support and renewals and will ultimately automate the vast majority of customer engagement and allow Open Text to help scale revenues nonlinear to expense. They have also increased investment in R&D, to create next-generation Information Management solutions, making strategic bets on product advancements in the markets where they can capture greater market share. Over the next 5 years, OpenText plans to invest over $2 billion into innovation.
After years of securing a leadership position in helping clients manage rich content and unstructured data, OpenText is adding cloud and hybrid cloud options to their applications and positioning itself for greater growth beyond enterprise information management. Because its software is already being used to manage tremendous amounts of information that zips into and out of the enterprise, OpenText aims to tackle bigger challenges on behalf of its clients with a more holistic approach to dealing with content, information governance as well as seamless integration of mission-critical information into different corporate functions needed to render billions or even trillions of transactions with eCommerce partners and customers successfully.
Open Text Corporation Recent Developments
In May 2021, OpenText published the launch of OpenText Managed Detection & Response (MDR) Service to help enterprise customers uncover hidden risks and threats before they have a financial, legal, or reputational. OpenText also declared the release of the new Webroot® Business Management Console that offers managed service providers (MSPs) and small and medium sized businesses (SMBs) a more streamlined and intuitive user experience when optimizing, executing and managing key layers of security.
In April 2020 OpenText began two software updates. Starting with OpenText Cloud Editions (CE) 20.2. This release provides a strengthened information infrastructure, empowering organizations to quickly respond and adapt to a business climate defined by new ways to work. OpenText Cloud Editions (CE) 20.2 offers flexible cloud-deployment options with managed service expertise, new Core SaaS applications and services, developer-centric innovations, and the latest Trading Grid cloud integration platform designed to unlock the value of an organization’s information assets.
Following the release of OpenText Trading Grid, a cloud integration services platform. The launch combines multi-enterprise integration capabilities with modern, microservices architecture as well as industry-leading data visualization from OpenText ALLOY.
Improved integration of business-critical information and services provides companies with greater insight into their operations so they can react quickly in the face of unforeseen disruptions or emergent opportunities. Trading Grid is now the only cloud platform for B2B and A2A integration delivered as a managed service. A single connection to Trading Grid provides a powerful network effect that can reduce time to market, improve operating efficiency, enhance customer experiences, and help comply with regulatory mandates.
In October 2018, OpenText introduced the availability of OpenText Qfiniti for Amazon Connect, a self-service, cloud-based contact center solution that enables any business to deliver better customer service at a lower cost. OpenText Qfiniti is available now on AWS Marketplace. OpenText Qfiniti provides organizations using Amazon Connect with a robust SaaS workforce optimization solution, including full call playback and advanced analytics. Qfiniti offers enterprise-class capabilities including contact center recording playback, custom quality monitoring forms, desktop screen capture, user-configurable muting and masking of voice and screen activity for payment card industry compliance, and advanced analytics.
In August 2018, OpenText bring out OpenText Legal Center – a cloud-based EIM application designed to integrate with OpenText eDOCS to manage client onboarding and document sharing.
The company also released a newly-aligned suite of products with strategic integrations to better serve the needs of the legal market. This enhanced focus will enable new and innovative solutions combining the industry’s leading legal applications like eDOCS, Axcelerate, EnCase, and Decisiv.
Open Text Corporation Mergers and Acquisitions (M&A) Activities
In November 2021, OpenText acquired Zix Corporation, Inc., email encryption, threat protection, and compliance cloud solution for Small and Medium-sized Businesses (SMBs). OpenText, intend to integrate Carbonite, Webroot and Zix products to create a powerhouse SMB platform for data protection, threat management, email security and compliance solutions. Acquisitions of cloud growth assets like Zix highlights OpenText commitment to Total Growth strategy and approach to cash-based returns.
In March 2020, OpenText acquired XMedius, a provider of secure information exchange and unified communication solutions. With more than 50,000 installations worldwide, the acquisition of XMedius further strengthens OpenText’s leadership in secure information exchange, unified communications, and digital fax. XMedius innovative technologies complement OpenText’s Customer Experience Management (CEM) and Business Network (BN) platforms.
In January 2019, OpenText acquired Catalyst Repository Systems, Inc. (Catalyst), a leading provider of eDiscovery solutions for corporate legal departments and top law firms. Catalyst will be integrated into OpenText’s Discovery Solutions, helping customers further leverage their technology investments.
In Fiscal 2018, Open Text Corporation closed three acquisitions, Covisint, Guidance Software, and Hightail. With those acquisitions, Open Text is planning to expand its market into IoT and end-point security.
The acquisition of Covisint enables Open Text customers to be digital leaders and unlock the value of their information through automation, analytics, and artificial intelligence.
The acquisition of Guidance Software broadens the OpenText Discovery portfolio through industry-leading digital investigation, forensic security, and data risk management solutions.
The acquisition of Hightail underscores Open Text commitment to delivering differentiated content solutions in the cloud that enable marketers and creative professionals to share, produce, and securely collaborate on digital content.
Open Text Corporation Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Open Text Corporation applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Open Text Corporation and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified OpenText Content Cloud, OpenText Business Network Cloud, OpenText Experience Cloud, OpenText Security & Protection Cloud, OpenText Developer Cloud customers.
Open Text Corporation Overview
Ownership: - (OTEX: NASDAQ) (OTC: TSX)
Number of Employees: 14400
Functional Markets: Analytics and BI, Collaboration, Content Management, CRM, eCommerce, ERP Financial, ERP Services and Operations Management, ITSM, PPM, Procurement, SCM, TRM, PaaS,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K223, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Open Text Corporation Key Enterprise and Cloud Applications
OpenText Content Cloud, OpenText Business Network Cloud, OpenText Experience Cloud, OpenText Security & Protection Cloud, OpenText Developer Cloud
Open Text Corporation Revenues, $M:
| Type/Year | 2020 | 2021 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Open Text Corporation Revenue Breakdown By Type, $M:
| Type | License | Prof. Services | Hardware | Support & Maintenance | SaaS | PaaS | IaaS | Other (Non Enterprise Application Revenues) | Total |
|---|---|---|---|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | 100% |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
Open Text Corporation Enterprise Applications Revenues By Functional Markets, $M:
Open Text Corporation Enterprise Applications Revenues By Verticals, $M:
Open Text Corporation Revenues By Region, $M
| Region | % of Total Revenues | 2021 Total Revenues, $M | 2021 Enterprise Applications Revenues, $M | 2021 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Open Text Corporation Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Open Text Corporation Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Open Text Corporation Customers
No. of Open Text Corporation Customers: 545000
No. of Open Text Corporation Enterprise Applications Customers: 20000
No. of Open Text Corporation Cloud Customers: 100000
No. of Open Text Corporation Cloud Subscribers: 10 million
OpenText customers include many of the largest agencies, firms, and governments in the world. These customers need professional tools to securely manage, forensically collect, and intelligently review the most sensitive legal data for litigation, compliance, investigations, and more.
OpenText has 75,000 enterprise customers and 470,000 SMB customers. Open Text is focused on helping companies transition to Modern Work, re-working supply chains, and supporting the documentation of clinical trials to combat COVID-19. Their customers operate in hybrid, off-cloud and cloud environments, and Open Text is ready to support the delivery method the customer prefers.
Open Text’s customers include EDF, the leading producer and supplier of electricity in Europe. It was looking to support a major enterprise program for nuclear power plants. EDF Nuclear Production Department signed a 10-year contract with OpenText involving the purchase of OpenText AppWorks, OpenText Magellan and OpenText Extended ECM Solutions.
The California Department of State Hospitals manages the California state hospital system, which provides mental health services to patients admitted into DSH facilities and oversees 5 state hospitals. They selected OpenText XM Fax in the cloud to ensure compliance across all hospital locations and to enable secure, compliant faxing from desktop environments during the COVID-19 pandemic.
McCain, a Canadian multinational frozen food company and the world’s largest manufacturer of frozen potato products, is trusting Open Text’s trading grid technology in the Business Network Cloud to manage their entire supply chain. Maersk, the global leader in container shipping and integrated container logistics, is leveraging OpenText ECM solutions, deployed in the cloud, to accelerate their digital transformation journey.
Open Text Corporation Market Opportunities, M&A and Geo Expansions
In July 2020, OpenText has partnered with NINJIO. The collaboration strengthens Webroot Security Awareness Training with interactive, Hollywood-style videos showcasing viral material aimed at encouraging cyber-resilient activities such as phishing emails and inappropriate URLs detected.
Overall, cloud growth remains Open Text's largest opportunity. Cloud Editions accelerates their ability to cross-sell, upsell and enable self-service access to more customers. Over the next several years, through Cloud Editions, all Open Text products will be available in the cloud and multi-tenant environments.
One of the major sources of OpenText’s revenues is derived from tens of thousands of SAP customers that run its content management applications along with their ERP systems and many perceived that the acquisition of GXS could put that long-standing relationship at risk.
SAP, which acquired Ariba for its massive trading network, is believed to compete with a similar setup from OpenText through its recent acquisition of GXS. In reality, Ariba and GXS are more complementary than competitive. Additionally, OpenText and SAP expanded their partnership.
Open Text Corporation Risks and Challenges
The impact of the COVID-19 pandemic continues to create significant uncertainty in the global economy and for this business. The restructuring of operations, including steps taken to mitigate the anticipated negative impact of the COVID-19 pandemic, may be ineffective and may adversely affect the business or their finances, and may incur restructuring charges in connection with such actions.
As part of the ongoing audit of Open Text’s Canadian tax returns by the Canada Revenue Agency (CRA), they have received notices of reassessment for Fiscal 2012, Fiscal 2013, Fiscal 2014, Fiscal 2015 and Fiscal 2016 and the CRA is currently auditing Fiscal 2017. An adverse outcome of these ongoing audits could have a material adverse effect on Open Text’s financial position and results of operations.
Open Text Corporation Ecosystem, Partners, Resellers and SI
Open Text has several strategic partnerships that are essential to their success: SAP SE: Open Text is SAP’s partner for content services. The OpenText Suite for SAP solutions provides key business content within the context of SAP business processes providing enhanced efficiencies, reduced risk and better experiences for customers, employees and partners, accessible anywhere and anytime and available on and off-cloud.
Google Cloud: Open Text works with Google Cloud to deploy their Information Management solutions on the Google Cloud Platform as fully managed services. This includes a containerized application architecture for flexible cloud or hybrid deployment models. They also work with the Google Cloud engineering team to explore integrations with Google AI/ML, Analytics, G-Suite and other functions.
Amazon Web Services: This collaboration offers businesses the opportunity to consume Open Text’s Information Management solutions as fully managed services on AWS for cost savings, increased performance, scalability and security.
Microsoft Corporation: Together with Microsoft, Open Text enables customers to connect all aspects of their content infrastructure, integrating these into business processes and enable collaboration, management and governance of information.
Oracle Corporation: Open Text develops innovative solutions for Oracle applications that enhance the experience and productivity of users working with these tools.
Open Text Corporation Cloud Infrastructure Insights
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- Open Text Corporation Public Cloud and Infrastructure (IaaS)
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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