Outreach.io Strengths, Domain Expertise, and Key Differentiators
Outreach is a sales engagement and intelligence platform provider that helps companies dramatically increase productivity and drive smarter, more insightful engagement with their customers. Outreach is the only solution provider to integrate sales engagement, conversation intelligence and revenue intelligence into one platform.
Outreach Kaia provides sellers with in-the-moment coaching, leading to faster seller ramp times, shorter deal cycles, and better buyer experiences. Leveraging industry-leading artificial intelligence (AI), Kaia is a voice-and video-enabled virtual sales assistant that surfaces relevant sales enablement content based on real-time buyer prompts, transcribes conversations with more than 90% accuracy, and captures notes and action items. By providing real-time coaching, capturing notes and next steps, Kaia makes every sales rep more effective and every customer conversation more productive.
Outreach Insights helps sellers better understand the level of interest a prospect or customer has in engaging in a sales conversation. Outreach Insights is an integrated reporting and analytics solution that leverages cutting-edge AI to detect buyer sentiment and more accurately measure buyer emotion, allowing sellers to optimize what, when, and how they communicate with their buyers. Sentiment analysis represents a significant leap forward relative to legacy and ineffective activity metrics like reply, click, and open rates, which are incorrect 50% of the time.
Outreach.io Recent Developments
In June 2021, Outreach open a new office location in Atlanta. The company expects to hire a significant number of employees in the greater Atlanta Metro area over the next 18 months, with an initial focus on customer success and technical support organizations. The company also added three new leaders to help scale its rapidly growing customer base across the country.
Outreach.io Mergers and Acquisitions (M&A) Activities
In October 2021, Outreach has acquired Canopy.io, a revenue intelligence software company. With this acquisition, Outreach significantly expands its capabilities into revenue intelligence, giving revenue leaders the sales analytics and forecasting capabilities they need in today's sales environment.
Outreach.io Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Outreach.io applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Outreach.io and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Outreach Platform customers.
Ownership: - Premji Invest and STEADFAST Capital Ventures
Number of Employees: 872
Outreach.io Key Enterprise and Cloud Applications
Outreach.io Revenues, $M:
|Type/Year||2019||2020||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Outreach.io Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
Outreach.io Enterprise Applications Revenues By Functional Markets, $M:
Outreach.io Enterprise Applications Revenues By Verticals, $M:
Outreach.io Revenues By Region, $M
|Region||% of Total Revenues||2020 Total Revenues, $M||2020 Enterprise Applications Revenues, $M||2020 Cloud Applications Revenues, $M|
Outreach.io Direct vs Indirect sales
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Outreach.io Customers - Breakdown by Geo, Size, Vertical and Product
No. of Outreach.io Customers: 5000
No. of Outreach.io Enterprise Applications Customers: 5000
No. of Outreach.io Cloud Customers: x
No. of Outreach.io Cloud Subscribers: x
Outreach counts nearly 5,000 customers, including 18 of the top 25 fastest-growing public software companies, and reports that 80% of its users actively utilize the platform on a weekly basis. Among its customers are Adobe, Tableau, Okta, Splunk, DocuSign, SAP and many others.
Outreach.io Market Opportunities, M&A and Geo Expansions
In June 2021, Outreach sales engagement platform provider has closed a $200 million funding round co-led by new investors, Premji Invest and STEADFAST Capital Ventures. This funding round raises Outreach's valuation to more than $4.4 billion and its total funding to $489 million. The additional funding will further strengthen Outreach's position as a leading sales technology platform while accelerating market expansion and growth.
In May 2020, Outreach has launched Outreach Kaia (Knowledge AI Assistant), a real-time, voice-enabled knowledge assistant powered by artificial intelligence (AI) for sales reps. The new product was unveiled at Outreach's Unleash Virtual Summit 2020 before an audience of more than 10,000 sales professionals.
Outreach.io Risks and Challenges
Expanding sales outside US will be a challenge.
Outreach.io Ecosystem, Partners, Resellers and SI
In February 2021, Outreach, has opened its first international office in London. Outreach's London office will focus on customer engagement for the company's more than 200-strong European-based customers.
Outreach.io Cloud Infrastructure Insights
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- Outreach.io Public Cloud and Infrastructure (IaaS)
- Outreach.io Platform (PaaS)
- Outreach.io Application Delivery
- Outreach.io Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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