Ozonetel Communications Strengths, Domain Expertise, and Key Differentiators
Ozonetel provides cloud communication services to reach, engage, support, and retain customers. The company offers KooKoo, a platform that allows clients (developers and experts) to build their business communication infrastructure, telecom applications, IVRs, office PBX, and outbound campaigns; CloudAgent, a contact center solution that delivers contact center over the Internet using a Web browser by providing multi-channel voice, email, SMS, social media, IVR, dialer, quality monitoring, interaction intelligence, and more; and Cloudagent-Lite, a cloud business phone system for businesses.
Ozonetel serves enterprise customers, and small and medium businesses in business process outsourcing, logistics vehicle rental, fast-moving consumer goods, banking and finance, information technology and information technology-enabled service, and e-commerce industries in India and internationally. The company was founded in 2007 and is based in Hyderabad, India.
Ozonetel Communications Recent Developments
in August 2020, Ozonetel launched a first-of-its-kind WhatsApp Solution for call centers. Using this solution, any business can enable an efficient, responsive WhatsApp channel for their customer support.
In February 2020, Ozonetel launched an AI-powered Speech Analytics Dashboard for Call Centers. Speech Analytics is the process of analyzing any voice recording using AI-based tools. This new tool from Ozonetel will allow call center managers to track and analyze ongoing calls in real-time.
In May 2019, Ozonetel launched its voice bot platform. This platform will also enable easy development of voice bots for the various voice endpoints that are a mobile app, telephony, and digital assistants. All of the existing chatbots can also effortlessly be ported to be the voice bot platform. This platform also provides a new voice channel for all chatbots. Developers can also easily add the voice channel to their chatbot with the help of their existing chatbot codebase with the Voice Bot Platform. This voice bot platform includes advanced features such as the speak naturally and instant recognition on the go. This even allows the users to speak naturally with pauses, while also providing the fastest recognition in the industry in today's scenario. With the help of this platform, developers can also easily build their Google Duplex-like functionality for their voice applications. Ozonetel Voice Bot platform also supports digital assistants like the Google Home apps and Alexa.
Ozonetel Communications Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Ozonetel Communications applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Ozonetel Communications and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified KOOKOO CloudAgent India, KOOKOO CloudAgent Global, KooKoo Platform, KOOKOO Trunk customers.
Ozonetel Communications Overview
Ownership: - x
Number of Employees: 200
Key Verticals: Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K76, Higher Education, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Manufacturing, Media, Oil and Gas, Chemicals, Professional Services, Retail,
Ozonetel Communications Key Enterprise and Cloud Applications
KOOKOO CloudAgent India, KOOKOO CloudAgent Global, KooKoo Platform, KOOKOO Trunk
Ozonetel Communications Revenues, $M:
|Type/Year||2020||2021||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Ozonetel Communications Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
Ozonetel Communications Enterprise Applications Revenues By Functional Markets, $M:
Ozonetel Communications Enterprise Applications Revenues By Verticals, $M:
Ozonetel Communications Revenues By Region, $M
|Region||% of Total Revenues||2021 Total Revenues, $M||2021 Enterprise Applications Revenues, $M||2021 Cloud Applications Revenues, $M|
Ozonetel Communications Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
Ozonetel Communications Customers - Breakdown by Geo, Size, Vertical and Product
No. of Ozonetel Communications Customers: 5000
No. of Ozonetel Communications Enterprise Applications Customers: 1500
No. of Ozonetel Communications Cloud Customers: 1500
No. of Ozonetel Communications Cloud Subscribers: x
During the COVID outbreak, the company witnessed a 100% surge in its business growth and has doubled its customer base over the last 12 months. Ozonetel has added clients from various verticals including healthcare, retail, BFSI, education, real estate, and IT.
More than 5,000 Organizations in 150+ countries around the world are using Ozonetel to create seamless communication and provide excellent customer experiences. Among Ozonetel customers are: Bigbasket, Zomato, DHFL, Portea, Mediassist, Abhibus, Holiday IQ, Treebo Hotels, Azure Hospitality, Shaadi, M3M, BlackBuck, Monsanto, Aspiring-Minds, Acadgild, Tridenthyundai, Nextdrop and many others.
Ozonetel Communications Market Opportunities, M&A and Geo Expansions
In May 2020, Ozonetel launched an all-new CloudAgent Mobile Application. With the launch of this virtual Work-From-Home mobile solution, call center agents can now work remotely on their mobile phones. Agents can download the application on any smartphone and start working.
The Application aims to make it easier for work from home agents to continue business-as-usual from their mobile phones. The all-in-one application will allow agents to receive, dial calls and add supervisors into calls if necessary. It has advanced call control features such as mute, transfer and conference.
Ozonetel Communications Risks and Challenges
Due to the big competition in the market, Ozonetel has to make sure to strengthen the position where it is now.
Ozonetel Communications Ecosystem, Partners, Resellers and SI
Ozonetel Communications's solution works seamlessly with CRMs like SFDC, Zoho, Freshdesk, Zendesk, Kapture, Leadsquare.
Ozonetel Communications Cloud Infrastructure Insights
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- Ozonetel Communications Public Cloud and Infrastructure (IaaS)
- Ozonetel Communications Platform (PaaS)
- Ozonetel Communications Application Delivery
- Ozonetel Communications Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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