PagerDuty Strengths, Domain Expertise, and Key Differentiators
The Company's platform collects data and digital signals from virtually any software-enabled system or device and leverage machine learning to correlate, process, and predict opportunities and issues. The Company’s products portfolio includes on-call management, incident response, runbook automation, intelligent event management and operational analytics. The Company’s platforms include on-call management and notifications, modern incident response, runbook automation, event management operational analytics, live call routing, enterprise-class platform, mobile incident management, customer stories, use cases and rundeck. The Company offers a range of solutions, including DevOps, AIOps, Customer Service Ops, Security Incident Response, Critical Event Management and Service Ownership.
PagerDuty Recent Developments
In March 2022, PagerDuty announced two new product releases, PagerDuty Process Automation On Prem 4.0, the platform powering the PagerDuty Process Automation portfolio, and PagerDuty Runbook Automation, a software as a service offering that provides the same capabilities and value that customers have come to depend upon from the On Prem version. As organizations mature their digital strategies and seek to maximize DevOps practices, automation offers greater productivity and efficiency. PagerDuty solutions bring automation to departments and functions across the enterprise, helping to manage unpredictable, unstructured and time-sensitive work. With the ongoing digitization of operations, application production has outpaced the capacity of technical workers including IT, SREs, and developers. The PagerDuty Process Automation portfolio, formerly known as the Rundeck product line, allows enterprises to infuse automation into their business and IT operations, and adopt proactive and preventive approaches to digital operations across disparate environments. This enables strained DevOps and IT Engineers to spend less time on manual work and more time innovating.
PagerDuty Mergers and Acquisitions (M&A) Activities
In March 2022, PagerDuty acquired Catalytic the no-code workflow automation platform for efficient and digitized operations. This acquisition will expand PagerDuty offerings to new use cases in Finance, Human Resources and Supply Chain workflows, while complementing PagerDuty’s existing process automation offering leveraged by technical teams.
In October 2020, PagerDuty has completed the acquisition of Rundeck, a leading provider of DevOps automation for enterprise. The addition of Rundeck’s intelligent machine automation, including auto-remediation and self-healing, to PagerDuty’s leading incident response offering will enable teams on the digital frontline to resolve faster, reduce costs and protect customer experience.
PagerDuty Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying PagerDuty applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of PagerDuty and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified PagerDuty Process Automation, Catalytic Digital Process Automation Platform customers.
Ownership: - NYSE:PD
Number of Employees: 950
Key Verticals: Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K243, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
PagerDuty Key Enterprise and Cloud Applications
PagerDuty Process Automation, Catalytic Digital Process Automation Platform
PagerDuty Revenues, $M:
|Type/Year||2020||2021||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
PagerDuty Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
PagerDuty Enterprise Applications Revenues By Functional Markets, $M:
PagerDuty Enterprise Applications Revenues By Verticals, $M:
PagerDuty Revenues By Region, $M
|Region||% of Total Revenues||2021 Total Revenues, $M||2021 Enterprise Applications Revenues, $M||2021 Cloud Applications Revenues, $M|
PagerDuty Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
PagerDuty Customers - Breakdown by Geo, Size, Vertical and Product
No. of PagerDuty Customers: 15040
No. of PagerDuty Enterprise Applications Customers: x
No. of PagerDuty Cloud Customers: x
No. of PagerDuty Cloud Subscribers: 1000000
Among key metrics, PagerDuty reported 14,865 customers as of the end of January 2022.
PagerDuty Market Opportunities, M&A and Geo Expansions
In 2022, PagerDuty has acquired Catalytic, the no-code workflow automation platform for efficient and digitized operations. This acquisition will expand PagerDuty offerings to new use cases in Finance, Human Resources and Supply Chain workflows, while complementing PagerDuty’s existing process automation offering leveraged by technical teams today. Catalytic offers business users the ability to easily create no-code smart workflows that connect systems, data and people. The acquisition builds on PagerDuty’s position as the only digital-native platform that detects, orchestrates, and automates real-time, mission-critical work across organizations. The combined capabilities of the two companies will provide intelligent, flexible automation for urgent, unstructured work for any team across the modern enterprise.
PagerDuty Risks and Challenges
Lack of International sales.
PagerDuty Ecosystem, Partners, Resellers and SI
PagerDuty has invested extensively in an ecosystem that includes over 650 integrations, allowing us to harness data from software-enabled systems and devices. PagerDuty has deep integrations to a range of widely used technologies, such as Amazon Web Services(“AWS”), Datadog, HashiCorp, New Relic, and Splunk, and many integrations such as Atlassian, Microsoft VSTS, Salesforce, ServiceNow, and Slack are bi-directional.
PagerDuty Cloud Infrastructure Insights
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- PagerDuty Public Cloud and Infrastructure (IaaS)
- PagerDuty Platform (PaaS)
- PagerDuty Application Delivery
- PagerDuty Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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