Pitney Bowes Strengths, Domain Expertise, and Key Differentiators
Pitney Bowes, a global technology company, provides precise commerce solutions trusted by clients worldwide, including 90 percent of the Fortune 500. With a legacy of nearly a century, Pitney Bowes innovates technologies to simplify complexities in e-commerce fulfillment, shipping, returns, cross-border e-commerce, office mailing, presort services, and financing.
Pitney Bowes Recent Developments
In January 2024, Pitney Bowes collaborates with PackageHub to launch a nationwide returns drop-off network at nearly 1,000 locations. This service offers no-box and no-label returns, benefiting retailers and consumers at no cost. E-commerce brands using Pitney Bowes' returns service and platform partners gain seamless access. The initiative streamlines processing reduces exceptions by up to 30%, and enhances consumer convenience. The network addresses fraud challenges and caters to consumers without a secure place for carrier pickup, aligning with evolving trends since the COVID-19 pandemic.
In January 2024, Pitney Bowes launched PitneyAnalytics in Canada—a cloud-based application on the Shipping 360 platform. This solution provides real-time insights into shipping and mailing operations, empowering businesses with cost-reduction capabilities and informed decision-making. Bill Mackrell, President of Pitney Bowes Canada, emphasizes the importance of intelligent solutions, while PitneyAnalytics simplifies complex data, offering a unified view of activities for organizations managing operations across locations, whether remote or traditional workplaces.
In July 2023 – Pitney Bowes introduced PitneyTrack Inbound, a cloud-based solution, expanding its SaaS shipping platform, Shipping 360, in Canada. Bill Mackrell, President of Pitney Bowes Canada, highlights the platform's intelligence and flexibility for streamlined operations. PitneyTrack Inbound automates parcel receiving with real-time monitoring and transparency. The Quick Receive feature efficiently handles high package volumes, and for 24/7 convenience, seamlessly integrates with ParcelPointTM Smart Lockers.
In May 2023, Pitney Bowes secured a $7.4 million contract from the US Navy for implementing ParcelPoin Smart Lockers in their package distribution overhaul. The initiative aims to modernize internal mail delivery for sailors, offering 24/7 secure access and automated notifications for ready-to-pick-up packages. Shemin Nurmohamed, President of Sending Technology Solutions at Pitney Bowes, expresses pride in contributing to the Navy's streamlined package distribution, emphasizing the commitment to innovative solutions.
In June 2021, Pitney Bowes expanded its lockers portfolio with ParcelPoint™ Smart Lockers, tailored for organizations planning secure reopening. These contactless lockers, powered by proprietary SaaS software, allow remote management of single or multiple lockers across locations. Pitney Bowes provides local service, support, and analytics, reaffirming its commitment to innovative solutions in secure logistics.
Pitney Bowes Mergers and Acquisitions (M&A) Activities
In November 2021, Pitney Bowes acquired CrescoData, a Singapore-based Platform-as-a-Service (PaaS) company specializing in the commerce sector. The undisclosed transaction enhances Pitney Bowes' product offerings for mid-high volume E-commerce shippers and accelerates its go-to-market strategy in Retail and Pharmacy verticals for Enterprise Shipping and Locker solutions. The acquisition reflects Pitney Bowes' commitment to advancing its market analytics capabilities in the dynamic e-commerce landscape.
Pitney Bowes Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Pitney Bowes applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Pitney Bowes and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Borderfree, Pitney Bowes Commerce Cloud customers.
Pitney Bowes Overview
3001 Summer St.
Stamford, CT, 6926, United States
1 203-356-5000
https://www.pitneybowes.com/
Ownership: - NYSE:PBI
Number of Employees: 11000
Functional Markets: eCommerce, ERP Services and Operations, SCM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Pitney Bowes Key Enterprise and Cloud Applications
Borderfree, Pitney Bowes Commerce Cloud
Pitney Bowes Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Pitney Bowes Revenue Breakdown By Type, $M:
Pitney Bowes Enterprise Applications Revenues By Functional Markets, $M:
Pitney Bowes Enterprise Applications Revenues By Verticals, $M:
Pitney Bowes Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Pitney Bowes Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Pitney Bowes Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Pitney Bowes Customers
No. of Pitney Bowes Customers: 1000500
No. of Pitney Bowes Enterprise Applications Customers: x
No. of Pitney Bowes Cloud Customers: x
No. of Pitney Bowes Cloud Subscribers: x
Pitney Bowes has a substantial portfolio of over 300 insurance clients, with 190 based in North America. Among these clients, 25 are ranked among the top 25 Property and Casualty (P&C) carriers, all of whom utilize Pitney Bowes' Location Intelligence solutions and services.
Recent client acquisitions for the company include WiseTech Global, Jackson National Life Insurance Company, The Bancorp, and Wintac Software.
Pitney Bowes Market Opportunities, M&A and Geo Expansions
In October 2021, Pitney Bowes expanded its lockers portfolio to the Canadian market with the introduction of ParcelPoint™ Smart Lockers, a suite of secure and contactless locker solutions distinctive to Pitney Bowes. This strategic move coincided with the release of the Pitney Bowes Shipping Index, which revealed a remarkable surge in parcel growth in Canada. The country recorded the shipment of 1.6 billion parcels in 2020, equivalent to 50 parcels per second. The study further highlighted Canada's notable 29 percent increase in parcel revenue, soaring to $11.5 billion from $8.9 billion, underscoring the substantial market expansion.
In August 2020, Pitney Bowes entered into contracts valued at $5 million with a major government agency, focusing on the transformation of shipping and mailing operations across multiple U.S. locations for the agency.
Pitney Bowes Risks and Challenges
In October 2019, Pitney Bowes encountered a cybersecurity incident characterized by a malware attack, resulting in the encryption of information on specific systems and consequential disruption to customer access and service operations. The incident notably affected the functionality of Pitney Bowes' mailing system products and online accounting reports. Specifically, customers experienced difficulties in refilling postage, uploading transactions on their mailing machines, and accessing accounting reports throughout the incident.
Pitney Bowes Ecosystem, Partners, Resellers and SI
In June 2021, Pitney Bowes revealed a collaborative initiative with Sign In App, introducing Spaces—a new desk and meeting room booking solution designed for businesses navigating a secure return to the office. This partnership underscores Pitney Bowes' dedication to delivering innovative solutions that align with the evolving requirements of modern workplaces.
Pitney Bowes Cloud Infrastructure Insights
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- Pitney Bowes Public Cloud and Infrastructure (IaaS)
- Pitney Bowes Platform (PaaS)
- Pitney Bowes Application Delivery
- Pitney Bowes Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing
databases as well as demand side and supply side research conducted throughout the
year with validation from vendors, customers, channel partners and documentations
such as earnings releases and 10Q and 10K filings, vertical industry studies,
regional and country-level statistics from public and private institutions(i.e.
colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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