Pitney Bowes Strengths, Domain Expertise, and Key Differentiators
Pitney Bowes is a global technology company providing commerce solutions that power billions of transactions. Clients around the world, including 90 percent of the Fortune 500, rely on the accuracy and precision delivered by Pitney Bowes solutions, analytics, and APIs in the areas of ecommerce fulfillment, shipping and returns; cross-border ecommerce; office mailing and shipping; presort services; and financing. For nearly 100 years Pitney Bowes has been innovating and delivering technologies that remove the complexity of getting commerce transactions precisely right.
Pitney Bowes Recent Developments
In June 2021, Pitney Bowes announced the expansion of its lockers portfolio with the launch of ParcelPoint™ Smart Lockers, a new suite of robust, secure contactless locker solutions unique to Pitney Bowes. Ideal for organizations planning the safe reopening of offices, college campuses and government agencies, these smart lockers give organizations the confidence that every package and asset moving across a location will be delivered safely and securely. Powered by proprietary SaaS software, organizations can remotely manage a single locker or a fleet of lockers across locations, backed up with unrivalled local Pitney Bowes service, support and detailed analytics.
In March 2019, Pitney Bowes launched Consumer Connect, a new self-service post-purchase marketing solution for retailers and brands.
In February 2019 Pitney Bowes unveiled SendPro+, the complete office sending solution that makes it easy for small businesses to consistently choose the right sending option for each parcel or letter. With a user-friendly Google Android interface, SendPro+ provides shipping options and prices, prints labels and tracks parcels. An integrated accurate scale helps assign the correct parcel label or postage.
In September 2017, Pitney Bowes accelerated innovation and value for its SMB clients through its new Small Business Partner Program, which includes Google G Suite, Yext, Acquisio, DocuSign and Nimble CRM. This partner ecosystem allows partners to gain access to Pitney Bowes clients and offer their innovative digital marketing and productivity applications available through the Pitney Bowes Commerce Cloud.
Pitney Bowes Mergers and Acquisitions (M&A) Activities
In November 2021, Pitney Bowes acquired CrescoData, a Platform-as-a-Service (PaaS) business in the commerce space. Terms of the deal were not disclosed. Based in Singapore, CrescoData’s Commerce Connect Platform provides integration to over 85 commerce channels through a single API, and enables mapping and automating of product, stock, and order data between the platforms. This strategic investment enhances the Company’s product offerings for mid-high volume Ecommerce shippers. It also accelerates Pitney Bowes Enterprise Shipping and Locker go-to-market strategy for the Retail and Pharmacy verticals.
In December 2019, Syncsort (now Precisely) acquired the Pitney Bowes Software and Data business, creating a data management software company with more than 11,000 enterprise customers, $600 million in revenue and 2,000 employees worldwide.
Pitney Bowes Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Pitney Bowes applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Pitney Bowes and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Borderfree, Pitney Bowes Commerce Cloud customers.
Pitney Bowes Overview
Ownership: - NYSE:PBI
Number of Employees: 11500
Functional Markets: eCommerce, ERP Services and Operations, SCM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Oil, Gas and Chemicals, Professional Services, Retail, Transportation, Utilites,
Pitney Bowes Key Enterprise and Cloud Applications
Borderfree, Pitney Bowes Commerce Cloud
Pitney Bowes Revenues, $M:
| Type/Year | 2019 | 2020 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Pitney Bowes Revenue Breakdown By Type, $M:
| Type | License | Prof. Services | Hardware | Support & Maintenance | SaaS | PaaS | IaaS | Other (Non Enterprise Application Revenues) | Total |
|---|---|---|---|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | 100% |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
Pitney Bowes Enterprise Applications Revenues By Functional Markets, $M:
Pitney Bowes Enterprise Applications Revenues By Verticals, $M:
Pitney Bowes Revenues By Region, $M
| Region | % of Total Revenues | 2020 Total Revenues, $M | 2020 Enterprise Applications Revenues, $M | 2020 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Pitney Bowes Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Pitney Bowes Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Pitney Bowes Customers
No. of Pitney Bowes Customers: 1000000
No. of Pitney Bowes Enterprise Applications Customers: x
No. of Pitney Bowes Cloud Customers: x
No. of Pitney Bowes Cloud Subscribers: x
Pitney Bowes have over 300 insurance customers, including 190 in North America. Its client list includes 25 out of the top 25 P&C carriers, all of whom utilize their Location Intelligence solutions and services.
Its recent customers wins included: WiseTech Global, Jackson National Life Insurance Company, The Bancorp, Wintac Software.
Pitney Bowes Market Opportunities, M&A and Geo Expansions
In October 2021, Pitney Bowes expanded its lockers portfolio to the Canadian market with the launch of ParcelPoint™ Smart Lockers, a suite of robust, secure contactless locker solutions unique to Pitney Bowes. The Canadian launch of ParcelPoint lockers comes as the Pitney Bowes Shipping Index reports record parcel growth in Canada, with 1.6 billion parcels shipped in 2020, equating to 50 parcels per second. Canada’s increase in parcel revenue was one of the highest in the study at 29 percent, reaching $11.5 billion, up from $8.9 billion.
In August 2020, Pitney Bowes signed contracts worth $5 million with a large government agency to transform its shipping and mailing operations across several thousand U.S. locations.
Pitney Bowes used AWS to develop its Commerce Cloud from the ground up. Additionally, PB Commerce Cloud new modules: Location Intelligence, Data Quality, Shipping, Mailing, Digital Document Management, and Data Analytics are now running on Amazon Web Services.
In October 2018, Pitney Bowes launched new applications to help simplify shipping. This new value, delivered through the SendPro C-Series, was created through an ecosystem of third-party global developers, startups and partners on the Pitney Bowes Commerce Cloud. These applications will be delivered in partnership with Google Cloud's Orbitera commerce platform.
Pitney Bowes Risks and Challenges
In October 2019, Pitney Bowes fell victim to a malware attack that encrypted information on some of its systems and disrupted customer access to its services. The company's mailing system products and online accounting reports were affected by the incident. Specifically, customers cannot refill postage or upload transactions on their mailing machine, or retrieve accounting reports.
Pitney Bowes Ecosystem, Partners, Resellers and SI
In June 2021, Pitney Bowes announced a collaboration with Sign In App which will see it deliver Spaces, a new desk and meeting room booking solution ideal for businesses currently planning a safe return to office.
In April 2019 Pitney Bowes and Shyplite, a logistics technology company formed a partnership. The two technology companies have teamed to launch a multicarrier shipping platform for small businesses that simplifies office shipping. This partnership will provide cost savings for small and medium-sized businesses in India by optimizing parcel delivery. Customers will be able to select the most efficient shipping option at the best price creating an improved customer experience with each parcel delivery. By removing the complexity of everyday shipping, small businesses and e-commerce retailers can focus on delighting customers and growing their business.
Additionally, this solution offers plug-ins for shopping platforms, parcel consignment, parcel tracking, billing and customer support from one convenient dashboard. Pitney Bowes Implements and integrate a diverse portfolio of technology in the most complex business environments with the Pitney Bowes Partner Network. Among its partners are: HP, ShipCenter, IBM and many others.
Pitney Bowes Cloud Infrastructure Insights
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- Pitney Bowes Public Cloud and Infrastructure (IaaS)
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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