Puzzel Among Apps Top 500

WeWork, 1 Poultry London

London, x, EC2R 8EJ, United Kingdom

44 333 300 0066

https://www.puzzel.com/

825

Puzzel Strengths, Domain Expertise, and Key Differentiators

Puzzel is a cloud-based contact center. Puzzel combines omnichannel technology with Artificial Intelligence (AI) to provide complete customer interaction solutions in a digital age. Puzzel’s omnichannel cloud contact solution has the flexibility and scalability to support smaller enterprises and global corporations. Voice calls, email, SMS, web chat and social media channels are all managed in a single, easy-to-use application which integrates seamlessly with other enterprise solutions.

As a result, contact center agents and other parts of the business can access corporate systems such as customer relationship management (CRM) information, invoice history, product or service details, and user knowledgebases to answer customer queries efficiently and effectively.

Puzzel Recent Developments

In May 2021, Puzzel, the innovator of cloud-based contact center solutions, has launched of two key new features of its contact center solution; Live Share and Screen Share.

In October 2019, Puzzel taps into the power of Artificial Intelligence to launch Agent Assist. Puzzel’s Agent Assist empowers agents with instant access to intelligent information from a wide range of enterprise applications including CRM systems, Chatbots and knowledgebases. Agents can benefit from powerful sentiment analysis functionality, capturing and recording the mood of the customer based on current and previous conversations. This added dimension provides vital intelligence to help improve customer experience in a highly proactive way.

Puzzel Mergers and Acquisitions (M&A) Activities

Puzzel, European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of U-WFM (“U-WFM”) a leading provider of workforce management and optimization software. Headquartered in Sheffield, U.K., and with customers across the U.K., U.S. and Australia, U-WFM’s solution gives its customers the ability to forecast demand, monitor adherence, and optimize their contact centre operations for companies of all sizes and across any industry vertical. This acquisition was supported by Marlin, Puzzel’s current investment partner.

Puzzel Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Puzzel applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Puzzel and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Puzzel Contact Centre, Puzzel WFM customers.

Puzzel Key Enterprise and Cloud Applications

Puzzel Contact Centre, Puzzel WFM

Puzzel Revenues, $M:

Type/Year 2020 2021 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Puzzel Revenue Breakdown By Type, $M:

Type License Prof. Services Hardware Support & Maintenance SaaS PaaS IaaS Other (Non Enterprise Application Revenues) Total
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

Puzzel Revenues By Region, $M

Region % of Total Revenues 2021 Total Revenues, $M 2021 Enterprise Applications Revenues, $M 2021 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Puzzel Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Puzzel Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Puzzel Customers


No. of Puzzel Customers: 1100

No. of Puzzel Enterprise Applications Customers: 1100

No. of Puzzel Cloud Customers: 1100

No. of Puzzel Cloud Subscribers: x


Puzzel has more than 1000 customers worldwide in 40 countries with 500 million transactions handled last year. Among its customers are: Domino's Pizza, Figleaves, Ombudsman Services, HRG, Capita, HGS, Bottomline Technologies, Affinity Water, Spark, NationalGrid, veolia, Jarden, JCB, and many others.

Puzzel Market Opportunities, M&A and Geo Expansions

With the introduction of WFM in their range of products, it will open the possibility for new customers from the HCM Market.

In May 2019, Puzzel received a growth investment from Marlin Equity Partners, a global investment firm with over $6.7 billion of capital under management. Which will bring them to expand the market and to gain new customers.

Puzzel Risks and Challenges

Enhance its product portfolio will be crucial for its future success.

Puzzel Ecosystem, Partners, Resellers and SI

Puzzel is headquartered in London, UK with offices in Norway, Sweden, Denmark, Finland, Netherland and Bulgaria, Puzzel is passionate about delivering innovative solutions for solving customer interactions.

Among its consulting partners are: Numeric Futures, HGS - Hinduja Global Solutions. Among its Reseller Partners are: Power Dial, SCS, Intercity technologie, Verzion, OneSource, Difference. And among its technology partners are: Verint, SocialCee, Eckoh, CVloud9, Inclarity, PCIPal, Microsoft Dynamics CRM, Winorg, Simunix, Cention and many others.

Puzzel Cloud Infrastructure Insights

Subscribe to read more about:

  • Puzzel Public Cloud and Infrastructure (IaaS)
  • Puzzel Platform (PaaS)
  • Puzzel Application Delivery
  • Puzzel Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).


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