Resolver Strengths, Domain Expertise, and Key Differentiators
Resolver helps organizations reduce the frequency and severity of negative events. Risk, security and resilience professionals use Resolver's software solutions to provide actionable insights and control operational costs. Integrated workflow allows better modeling of processes to ensure notifications and escalations are automated. Through investigations, it can connect incidents, events and data together using the software's dynamic link analysis to drive deeper insights and uncover underlying issues. Security Risk Management capabilities enable security teams to better understand the relationship of incident data to risks so that it can make data-driven decisions.
Security Audit application helps identify vulnerabilities and gaps in safeguards to ensure corrective actions are addressed; so the organization's people and assets are safe and secure. With Security Audit, you can model any audit process for routine inspections by requirements, areas, or specific systems and assets. Using Resolver helps manage the issues through to remediation and spot trends at a single location or a pattern of issues with a particular requirement across the organization.
Resolver Recent Developments
In April 2021, Resolve launched its first AI-enabled incident reporting at its Live Launch Event. The suite is designed to reduce the time it takes to create incident reports, as well as improve data accuracy and cross-reference data to establish incident patterns. The report writer is expected to tell a story in a narrative fashion when creating the report — the AI engine will automatically recognize details such as key actors, companies, dates, times, places, etc. and query that information against an established database. In addition to its new AI-driven capabilities, Resolver also announced an Integration Platform as a Service offering with pre-built connectors that would allow its software to integrate more seamlessly with other enterprise tools such as Servicenow, Everbridge, Slack, and Salesforce.
In February 2020, Resolver launched Resolver 3.0 platform and applications for Enterprise Risk Management, Operational Risk Management, IT Risk and Compliance Management, Vendor Risk Management, Compliance, Incident Management, Security Risk Management and Internal Audit.
In March 2018, Resolver launched three new applications for Corporate Security teams at its upcoming user event. The applications are built on Resolver's platform, which offers customers high scalability demanded by Resolver's largest global roll-outs, easy and extensive customization capabilities, a fresh user experience that can support any device on any platform, perfect for the mobile warrior, BYOD, and companies that support multiple desktop options.
Resolver Mergers and Acquisitions (M&A) Activities
In October 2017, Resolver finalized the acquisition of RiskVision Inc, further expanding its base of customers in key markets, and increasing its market position in the IT Risk and Compliance markets. RiskVision offers capabilities including Threat and Vulnerability Management, IT Risk, Vendor Risk, and Incident Management. It's a perfect complement to Resolver’s existing market offerings and in line with Resolver’s approach to Plan, Prepare, Respond, and Recover.
In 2015, Klass Capital acquiried Resolver Inc. In 2016, Klass Capital Merged PPM 2000 Inc, and its incident management software product with Resolver Inc.
Resolver Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Resolver applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Resolver and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Resolver Risk and Incident Management Platform customers.
Ownership: - Klass Capital
Number of Employees: 280
Key Verticals: Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K89, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Oil and Gas, Chemicals, Retail, Transportation, Utilities,
Resolver Key Enterprise and Cloud Applications
Resolver Risk and Incident Management Platform
Resolver Revenues, $M:
|Type/Year||2020||2021||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Resolver Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
Resolver Enterprise Applications Revenues By Functional Markets, $M:
Resolver Enterprise Applications Revenues By Verticals, $M:
Resolver Revenues By Region, $M
|Region||% of Total Revenues||2021 Total Revenues, $M||2021 Enterprise Applications Revenues, $M||2021 Cloud Applications Revenues, $M|
Resolver Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
Resolver Customers - Breakdown by Geo, Size, Vertical and Product
No. of Resolver Customers: 1000
No. of Resolver Enterprise Applications Customers: 1000
No. of Resolver Cloud Customers: x
No. of Resolver Cloud Subscribers: 1 million
Resolver is a cloud-based solution aimed at mid-size to large enterprises that serves users across various industries and business needs. The industries Resolver serves include banking and financial services, healthcare and hospitals, insurance, academic institutions, critical infrastructure organizations, airports, utilities, hospitality, government, and more. Additionally, the platform’s user experience brings higher user adoption across internal teams, which results in more effective data sharing throughout an organization. Over 1,000 organizations worldwide depend on Resolver's security, risk and compliance software. That's about 1,000,000 people using its tools each day. Resolver serves customers across a number of industries and business needs. From healthcare and hospitals to academic institutions, critical infrastructure organizations including airports; utilities, manufacturers, hospitality, high tech and retail. Among its customers are Farmers Mutual Hail, Highmark, CML HealthCare, SaskTel, OPTrust, CML HealthCare, British Columbia Transmission Corporation, and many more.
Resolver Market Opportunities, M&A and Geo Expansions
The outbreak of the pandemic showed just how important risk mapping is. Such is the volume and variety of risk in modern business, any organization that is attempting to manage risk without the use of enterprise risk management software is only adding more risk to a growing portfolio. Not only does such software allow an organization to monitor and track the many threats that it is facing, but it also means it can assess the impact it might have on their business. The growing need for risk management presents an opportunity for Resolver to exponentially expand its client base.
In October 2017, Resolver acquired RiskVision, further expanding Resolver's base of customers in key markets, and increasing their market position in the IT Risk and Compliance markets. In July 2017, Resolver acquired Charleston, West Virginia-based software company Global AlertLink, expanding emergency notification, business continuity, and disaster recovery capabilities
In June 2017, Resolver's principal investors including Klass Capital, have invested an additional $20M to fund Resolver's acquisition strategy.
Resolver Risks and Challenges
Resolver may need to scale out its installed base through OEM and channel sales. A greater emphasis on vertical differentiation especially for its risk management offerings could also come in handy to drive more adoptions
Resolver Ecosystem, Partners, Resellers and SI
Resolver has its own offices in Sunnyvale and Charleston in the USA, Toronto and Edmonton in Canada, London in the UK, Hyderabad in India, and Waimakariri in New Zealand.
Resolver seamlessly connects with Ascent to significantly simplify the regulatory change process. Their integrated compliance solution allows financial institutions to gain visibility over the entire regulatory landscape, ensure comprehensive coverage, and drive risk-based prioritization of compliance activities.
Among its partners are: Deloitte, Directors Global, Doxim, Eide Bailly, Energy Group, Grant Thornton, CRSTL Solutions, Meyers Norris Penny, PwC, Risk Innovations, Strateva Partners, TOTVS, LexisNexis, and others. In January 2018, Resolver made technology partnership with Certent. Certent's solutions complement and align with existing Resolver applications; in particular, those that help address Internal Control Over Financial Reporting (ICFR) and Sarbanes-Oxley (SOX) compliance requirements for organizations across the globe.
Resolver Cloud Infrastructure Insights
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- Resolver Public Cloud and Infrastructure (IaaS)
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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