RingCentral Among Cloud Top 500

20 Davis Drive

Belmont, CA, 94002, United States

1 650 472-4100



RingCentral Strengths, Domain Expertise, and Key Differentiators

RingCentral is a provider of cloud Message Video Phone (MVP), customer engagement and contact center solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral channel plays a strong role in its success. Channel ARR increased 60% year-over-year to $375 million. As RingCentral continue to grow to become a multi-billion-dollar revenue company. First, ARR for its flagship UCaaS solution RingCentral Office, surpassed $1 billion for the first time, and grew 36% year-over-year.

RingCentral Recent Developments

In Q2 2020, RingCentral announced expansion of its strategic partnership with Atos SE with new Unify Office as the exclusive UCaaS solution for 40 million users of the Atos Unify family of products. Furthemore, RingCentral announced RingCentral Video (RCV), a reimagined video meetings experience. Leveraging RingCentral’s years of experience as a global UCaaS leader, RingCentral Video joins RingCentral messaging and RingCentral phone to complete our differentiated Message Video Phone (MVP) solution.

RingCentral Mergers and Acquisitions (M&A) Activities

In January 2019, RingCentral, acquired Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers (BPOs) for large service providers such as Charter Cable, Comcast, and SiriusXM. With the Connect First acquisition, the RingCentral Customer Engagement portfolio will include RingCentral Contact Center for inbound communications and Workforce Optimization (WFO), RingCentral Engage for digital customer engagement, and Connect First for outbound/blended customer interactions.

RingCentral Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying RingCentral applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of RingCentral and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified RingCentral Contact Center customers.

RingCentral Key Enterprise and Cloud Applications

RingCentral Contact Center

RingCentral Revenues, $M:

Type/Year20182019YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

RingCentral Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

RingCentral Revenues By Region, $M

Region% of Total Revenues2019 Total Revenues, $M2019 Enterprise Applications Revenues, $M2019 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

RingCentral Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

RingCentral Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified RingCentral Customers

No. of RingCentral Customers: x

No. of RingCentral Enterprise Applications Customers: x

No. of RingCentral Cloud Customers: x

No. of RingCentral Cloud Subscribers: x

RingCentral Video, or RCV platform has been quickly evolving since its launch in the beginning of April. Feedback and customer reception has been very positive, and we already have over 10,000 paid RingCentral Office accounts enabled with RingCentral Video. RingCentral welcome Atos as a direct customer to the Unify Office solution in Q2 2020. Atos will start with deploying UO to the 5,000-strong employee base of its Atos UCC division, formerly Unify. Atos will later expand UO to their entire base of over 100,000 employees.

RingCentral Market Opportunities, M&A and Geo Expansions

In August 2020, Alcatel-Lucent Enterprise, a provider of communications, networking and cloud solutions, and RingCentral entered into a strategic partnership to introduce a new co-branded cloud solution – Rainbow Office powered by RingCentral – making it unique and exclusive for Alcatel-Lucent Enterprise. RingCentral and Alcatel-Lucent Enterprise will jointly develop programs enabling both companies to lead the cloud communications services for the enterprise market. Alcatel-Lucent Enterprise’s mission is to deliver customized technology experiences to enterprises with a verticalized business approach in networking, communications, and cloud. Rainbow Office powered by RingCentral will enrich the company’s cloud portfolio enabling customers to accelerate their digital transformation with public Unified Communications as a Service (UCaaS).

RingCentral Risks and Challenges

Only 7% of RingCentral 2019 reveues were generated outside the USA.

RingCentral Ecosystem, Partners, Resellers and SI

RingCentral invests heavily in direct sales force while also developing indirect sales channels to market the brand and to sell product offerings through global and regional networks of resellers, carriers including AT&T, TELUS and BT. Our indirect sales channels help broaden the adoption of our solutions without the need for a large direct sales force.

RingCentral Cloud Infrastructure Insights

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  • RingCentral Public Cloud and Infrastructure (IaaS)
  • RingCentral Platform (PaaS)
  • RingCentral Application Delivery
  • RingCentral Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link:

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