SER Group Strengths, Domain Expertise, and Key Differentiators
The entirely service-oriented Doxis4 iECM Suite is a technological milestone that offers flexible options for every ECM scenario. The range of solutions includes electronic archiving and document management, electronic records and workflow, automated processing of incoming mail, and e-mail archiving.
With more than 20 offices across Europe, India, and China and a strong international partner network, SER serves customers from a wide range of industries with vertical and use case-specific solutions, helping them to take their content and process management to the next level.
SER Group Recent Developments
In July 2021 SER Group has founded SER Software Solutions Middle East Ltd., based out of Dubai. The SER Group is scaling its engagement in the Middle East and building on its existing partner network with its own resources and expertise. Under the leadership of Stefan Zeitzen, CSO of the SER Group, and Nabil Ben Abdallah, Vice President of Sales and Managing Director of SER Software Solutions Middle East, the new subsidiary launches operations as of July 1, 2021. The office is situated in the prestigious Dubai International Financial Centre (DIFC), one of the most important global business hubs. From here, the SER Group will serve its customers from throughout the Middle East and North Africa (MENA) region. The entire region is currently highly focused on driving digitalization: For example, the “Dubai Paperless Strategy” aims to fully digitalize government and administrative processes. The healthcare and logistics sectors, however, are also strong candidates for digitalization in this growth region. The government-sponsored initiatives clearly demonstrate the high priority of digitalization and its essential role in ensuring sustainability and economic growth.
SER Group Mergers and Acquisitions (M&A) Activities
In January 2021 The SER Group has taken over the Swiss input and content management provider Interact Digital. The Swiss company Interact Digital, which focuses on input and content management, has been taken over by the German SER Group. As a sign of continuity, Richard Cop, CEO of Interact, will remain in the company's management and will in the future lead the company as Co-CEO together with Jair Godschalk, previously Vice President Sales for the DACH region at the SER Group. Reinhard Ammann will also remain CFO and a member of the Interact Board of Directors. On the board of directors, he and Stefan Zeitzen, CSO of the SER Group, who joins the board as a new member, will steer the company's strategic decisions. The transaction has already been completed, but no further details have been disclosed.
SER Group Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying SER Group applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of SER Group and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Doxis4, customers.
SER Group Overview
Ownership: - x
Number of Employees: 680
Functional Markets: Content Management,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
SER Group Key Enterprise and Cloud Applications
SER Group Revenues, $M:
|Type/Year||2020||2021||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
SER Group Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
SER Group Enterprise Applications Revenues By Functional Markets, $M:
SER Group Enterprise Applications Revenues By Verticals, $M:
SER Group Revenues By Region, $M
|Region||% of Total Revenues||2021 Total Revenues, $M||2021 Enterprise Applications Revenues, $M||2021 Cloud Applications Revenues, $M|
SER Group Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
SER Group Customers - Breakdown by Geo, Size, Vertical and Product
No. of SER Group Customers: 2000
No. of SER Group Enterprise Applications Customers: 2000
No. of SER Group Cloud Customers: x
No. of SER Group Cloud Subscribers: 5000000
Around the world, SER has more than 2,000 corporate customers – including half of the DAX 30 companies – with more than 1 million users in total. SER offers its customers a wide range of services, from expert consulting and individual customer support to software implementation and maintenance. Among its customers are 3 Banken Grouppe, Wurth, Allianz Global Investors, Allreal, Andritz, August Storck KG, Bauhaus, Baur Versand, Bernard Krone Holding, Daiichi Sankyo, Delvag, DHL Express, Edeka Nord, Eissmann Group Automotive, Energie AG, Eni Austria, GEFA Bank GmbH, Grohe AG, Hansa-Flex AG, Hero AG, LBS, Metabowerke GmbH, New Yorker, Raffinerie Heide GmbH, Randstad Germany, SEW Eurodrive, SGL Group, Stadt Bochum, Strabag, TGW Logistics, Veka, and many others.
SER Group Market Opportunities, M&A and Geo Expansions
The SER Group significantly increased its cloud revenue in 2019 over the previous year — a growth trend that clearly continues after Q1 2020. An increasing number of customers trust in the quality and security of SER’s content services solution, Doxis4, and are moving to the cloud. With the founding of the new SER Cloud Services, Unipessoal Lda in Porto, Portugal, the SER Group is steadily expanding its resources and expertise in global cloud offerings.
With a strong suit in the digital workspace, the company combines ECM and BPM on a single platform, the Doxis4 iECM suite. With the digitalization boom in India, the IT industry is betting big on enterprise solutions that can maintain the growth momentum. With hat they seeing the great potential to grow in the Indian market, facilitating innovation with optimal benefits to customers.
SER Group expanded its business in Russia with a newly founded legal entity OOO SER Software RUS. With this step, SER is strengthening its commitment to the Russian market. Supported by a growing partner network of companies such as Masterdata and Softline, SER plans to bolster its local team with in-house developers.
SER Group Risks and Challenges
Low presence in North America.
SER Group Ecosystem, Partners, Resellers and SI
In October 2021 SER Group welcomed GCG Enterprise Solutions as a new partner in the Middle East region. Modern businesses are increasing their focus on enhanced workflows and digitalization to improve their employees’ access to documents and information. To support businesses in this effort, the SER Group is welcoming GCG Enterprise Solutions to its partner network of global technology leaders. Driven to fast-track their customers’ growth strategies using digital technologies integrated in a professional, effective manner, GCG Enterprise Solutions specializes in designing comprehensive and tailored solutions. The addition of SER Group’s document management, automated workflows, electronic archiving and files, invoice processing, and collaboration solutions to their own portfolio will mean pinpointed targeting for any business challenge.
Doxis4 from SER is the first ECM system worldwide to receive SAP S/4HANA certification for the archive interfaces ArchiveLink and ILM. Doxis4 users can continue using their existing archive solutions after switching to SAP S/4HANA. Utilizing the certified interfaces Doxis4 HTTPContentServer (HCS) for archiving via ArchiveLink and Doxis4 WebDAV Connector for ILM (Information Lifecycle Management), SER customers can securely store SAP documents and data (e.g.print lists, order or invoice documents) – also in an audit-proof way. Furthermore, they can manage retention periods and thereby fulfill legal requirements.
For 10 consecutive years now, SER has been a Microsoft Gold Partner. The Gold Partner status substantiates SER's expertise in the integration of Microsoft products with the solutions of the Doxis4 iECM suite. SER works together with 53 consulting and implementation partners from across the globe. With a team of 550 employees, the SER Group operates out of 22 international locations.
SER Group Cloud Infrastructure Insights
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- SER Group Public Cloud and Infrastructure (IaaS)
- SER Group Platform (PaaS)
- SER Group Application Delivery
- SER Group Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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