Synchronoss Strengths, Domain Expertise, and Key Differentiators
Synchronoss transforms the way companies create new revenue, reduce costs and delight their subscribers with cloud, messaging, digital and IoT products, supporting hundreds of millions of subscribers across the globe.
Synchronoss offers a range of applications for communications service providers helping them automate functions including subscriber activation, order management, upgrades, service provisioning and connectivity and content management from any sales channel to any communication service (wireless or wireline).
Synchronoss Recent Developments
During the Covid-19 pandemic, reducted it's workforce by 10%, eliminated the Chief Product and Marketing Officer role held by Mary Clark, and Synchronoss’ senior executives have agreed to a 15% reduction in their base salary, and CEO Glenn Lurie will personally take a 20% reduction in salary. It also instituted an across-the-board hiring freeze.
Synchronoss Mergers and Acquisitions (M&A) Activities
In 2019, Synchronoss completed the acquisition of the honeybee software business from UK-based multinational electrical and telecommunications retailer and services company Dixons Carphone plc.
Synchronoss Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Synchronoss applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Synchronoss and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Synchronoss Personal Cloud, Synchronoss PSynchronoss Integrated Life, Synchronoss WorkSpace, customers.
Ownership: - SNCR:NasdaqGS
Number of Employees: 1659
Key Verticals: Communication,
Synchronoss Key Enterprise and Cloud Applications
Synchronoss Personal Cloud, Synchronoss PSynchronoss Integrated Life, Synchronoss WorkSpace,
Synchronoss Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Synchronoss Revenue Breakdown By Type, $M:
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Synchronoss Enterprise Applications Revenues By Functional Markets, $M:
Synchronoss Enterprise Applications Revenues By Verticals, $M:
Synchronoss Revenues By Region, $M
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Synchronoss Direct vs Indirect sales
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Synchronoss Customers - Breakdown by Geo, Size, Vertical and Product
No. of Synchronoss Customers: x
No. of Synchronoss Enterprise Applications Customers: x
No. of Synchronoss Cloud Customers: x
No. of Synchronoss Cloud Subscribers: x
Synchronoss is globally trusted by over 300 of the Fortune 500 companies.
Synchronoss customer wins include tier 1 service providers such as: BT Group Plc, General Motors OnStar, Mobifone, AT&T, Verizon Wireless and Vodafone, tier 1 cable operators/MSOs such as Cablevision, Charter Communications, Comcast, and Time Warner Cable and large OEMs such as Apple, Microsoft, and Samsung.
In 2019, Syncronoss generated $9.9m due to a rollout of a messaging solution to a customer in Japan.
Synchronoss Market Opportunities, M&A and Geo Expansions
In July 2019 Synchronoss partnered with Microsoft to deliver an industry-leading Smart Buildings solution. By leveraging Microsoft Azure and joining Microsoft's Azure IoT solutions accelerator program, Synchronoss offers a best-of-breed Smart Buildings solution to enterprises globally. The collaboration started by delivering a live proof of concept (PoC) to global technology services provider Rackspace, deploying a smart building service to monitor, control, and optimize energy usage and reduce costs at Rackspace's San Antonio headquarters.
Synchronoss launched the Synchronoss Messaging Marketplace Platform a messaging and commerce enabler for Service Providers and Brands. The new platform is a comprehensive, intelligent, transaction enabler that allows businesses to create new revenue streams by extending the commerce-based dialogue to subscribers across a range of messaging platforms.
Synchronoss acquired Intralinks Holdings, and subsequently sold it to Siris Capital Group, LLC, following with the acquisition of Openwave Messaging Inc., which specializes in a messaging platform with a big footprint in Asia Pacific. With this acquisition and combined with Synchronoss's current global coverage, Synchronoss will have direct access to over 3.5 billion subscribers around the world for its flagship personal cloud platform.
Synchronoss Risks and Challenges
The loss of either AT&T or Verizon as a customer would have a material negative impact on Synchronoss. In 2019, 69.2% of total revenues were concentrated with a limited number of customers.
During 2019, Synchronoss invested heavily in marketing and sales to expand presence in EMEA and APAC.
Synchronoss Ecosystem, Partners, Resellers and SI
In October 2019 Synchronoss and WeAre8, a platform that provides the infrastructure for brands and individuals to build relationships at scale, formed a new partnership that is poised to radically disrupt traditional brand advertising. Together, they are creating a revolutionary channel for brands to create and deliver personalized mobile marketing campaigns that drive results and consumer interaction through the direct sponsorship of consumers. The collaboration will provide a highly scalable pathway to deliver massive benefits to brands consumers, and operators.
Synchronoss market and sell its services primarily through a direct sales force and through its strategic partners in North America, Europe, and Asia-Pacific. To date, it has concentrated its sales efforts on a range of CSPs, OEMs, and multi-channel retailers both domestically and internationally.
In May 2019 Synchronoss teamed up with Amazon to facilitate dynamic customer journeys for mobile subscribers to access Amazon services through a payment relationship with their local operator. These types of high-value service and content partnerships will be critical in helping operators improve customer engagement as they look to help them overcome complexity and generate additional revenue, and for customers, it gives them the option to access services with a credit card or as added value in their plans.
Synchronoss DXP is a unique low-code platform that significantly reduces time-to-market and simplifies IT delivery for any organization looking to transform and optimize its digital customer experience and journeys. Using the DXP tools, companies can create, configure and manage all types of transactions across omnichannel environments, providing them the ability to share real-time customer data, choices and actions across channels, easily integrating with existing systems and users interfaces.
Synchronoss Cloud Infrastructure Insights
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- Synchronoss Public Cloud and Infrastructure (IaaS)
- Synchronoss Platform (PaaS)
- Synchronoss Application Delivery
- Synchronoss Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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