SysAid Technologies Among Cloud Top 500

1 HaYarden Street

Airport City, x, 70100, Israel

972 3 533-3675


SysAid Technologies Strengths, Domain Expertise, and Key Differentiators

Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view.

SysAid Technologies Recent Developments

In 2020, SysAid launched its Worksafe app, which helps organizations comply with new health and social distancing regulations meant to keep employees safe at work while the Covid19 pandemic. Worksafe app makes it easy for employees to self-report their location and health status daily, while automatically alerting management to potential exposure at work.

In March 2019, SysAid launched a refreshed user interface (UI) for its platform. The new UI helps IT admins resolve tickets faster by providing all the tools and data they need in one window. SysAid's data scientists find that IT admins spend 85 percent of their time on ticket resolution. Aiming to balance comprehensive functionality with simplified user experience, SysAid consulted with many customers around the world to get their input on the new UI design.

SysAid Technologies Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying SysAid Technologies applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of SysAid Technologies and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified SysAid, customers.

SysAid Technologies Key Enterprise and Cloud Applications


SysAid Technologies Revenues, $M:

Type/Year20182019YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

SysAid Technologies Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

SysAid Technologies Revenues By Region, $M

Region% of Total Revenues2019 Total Revenues, $M2019 Enterprise Applications Revenues, $M2019 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

SysAid Technologies Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

SysAid Technologies Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified SysAid Technologies Customers

No. of SysAid Technologies Customers: 10000

No. of SysAid Technologies Enterprise Applications Customers: 10000

No. of SysAid Technologies Cloud Customers: x

No. of SysAid Technologies Cloud Subscribers: x

SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes. Among its customers are: University of Kentucky, Bacardi Martini Corporation Ltd, Diane von Furstenberg, Maccabiah Games, Western Illinois University, Restaurant Brands Ltd., Palace Entertainment, Realty ONE, Schweppes Zimbabwe, Swissport, Coca Cola, Panasonic, Adobe, LuftHansa, LG, ResponseLink, L'Oreal India, Holladay Properties and others.

SysAid Technologies Market Opportunities, M&A and Geo Expansions

At the end of 2018 SysAid, received $30 million investment by IGP. The investment marks SysAid's first funding round, having operated as a bootstrap company since it was founded in 2002. More than 10,000 customers and 9 million end-users worldwide use SysAid daily to enhance their productivity across the workplace, from IT and operations to finance, HR and marketing functions. SysAid will use the funding to accelerate its growth and reinforce its position to empower more mid-market organizations looking to deliver an exceptional cross-organizational service experience, based on ITSM best practices and frameworks.

SysAid's ITIL-aligned ITSM solution also includes powerful automation, root cause analysis and codeless configuration that customers can access from a single screen. This round of funding will enable SysAid to keep its customers on the cutting-edge of industry developments and help them scale to maximize their impact. SysAid continued to expand into new markets. In fact, more than half of its customers are derived from countries outside the United States.

SysAid Technologies Risks and Challenges

In 2011, 80% of SysAid implementations were on-premise. Now it aims to have 80% of its users running its Cloud-based services management applications in order to better compete with rivals such as ServiceNow.

SysAid Technologies Ecosystem, Partners, Resellers and SI

SysAid has offices around the globe, and its ITSM solutions are available in 42 languages. SysAid added Qlik as an BI bool to help boost analytics capabilities of its IT service management.

In 2020, SysAid launched its partner program, which enables resellers to offer its ITSM platform.

SysAid Technologies Cloud Infrastructure Insights

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  • SysAid Technologies Public Cloud and Infrastructure (IaaS)
  • SysAid Technologies Platform (PaaS)
  • SysAid Technologies Application Delivery
  • SysAid Technologies Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: Us

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