SysAid Technologies Strengths, Domain Expertise, and Key Differentiators
Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view.
SysAid Technologies Recent Developments
In 2020, SysAid launched its Worksafe app, which helps organizations comply with new health and social distancing regulations meant to keep employees safe at work while the Covid19 pandemic. Worksafe app makes it easy for employees to self-report their location and health status daily, while automatically alerting management to potential exposure at work.
In March 2019, SysAid launched a refreshed user interface (UI) for its platform. The new UI helps IT admins resolve tickets faster by providing all the tools and data they need in one window. SysAid's data scientists find that IT admins spend 85 percent of their time on ticket resolution. Aiming to balance comprehensive functionality with a simplified user experience, SysAid consulted with many customers around the world to get their input on the new UI design.
SysAid Technologies Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying SysAid Technologies applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of SysAid Technologies and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified SysAid, customers.
SysAid Technologies Overview
Ownership: - x
Number of Employees: 160
Functional Markets: ITSM,
Key Verticals: Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K379, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Leisure and Recreation, Hospitality, Manufacturing, Media, Professional Services, Retail, Transportation,
SysAid Technologies Key Enterprise and Cloud Applications
SysAid,
SysAid Technologies Revenues, $M:
| Type/Year | 2020 | 2021 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
SysAid Technologies Revenue Breakdown By Type, $M:
| Type | License | Prof. Services | Hardware | Support & Maintenance | SaaS | PaaS | IaaS | Other (Non Enterprise Application Revenues) | Total |
|---|---|---|---|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | 100% |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
SysAid Technologies Enterprise Applications Revenues By Functional Markets, $M:
SysAid Technologies Enterprise Applications Revenues By Verticals, $M:
SysAid Technologies Revenues By Region, $M
| Region | % of Total Revenues | 2021 Total Revenues, $M | 2021 Enterprise Applications Revenues, $M | 2021 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
SysAid Technologies Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
SysAid Technologies Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified SysAid Technologies Customers
No. of SysAid Technologies Customers: 10000
No. of SysAid Technologies Enterprise Applications Customers: 10000
No. of SysAid Technologies Cloud Customers: x
No. of SysAid Technologies Cloud Subscribers: x
SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes. Among its customers are: University of Kentucky, Bacardi Martini Corporation Ltd, Diane von Furstenberg, Maccabiah Games, Western Illinois University, Restaurant Brands Ltd., Palace Entertainment, Realty ONE, Schweppes Zimbabwe, Swissport, Coca Cola, Panasonic, Adobe, LuftHansa, LG, ResponseLink, L'Oreal India, Holladay Properties and others.
SysAid Technologies Market Opportunities, M&A and Geo Expansions
At the end of 2018 SysAid, received $30 million investment by IGP. The investment marks SysAid's first funding round, having operated as a bootstrap company since it was founded in 2002. More than 10,000 customers and 9 million end-users worldwide use SysAid daily to enhance their productivity across the workplace, from IT and operations to finance, HR and marketing functions. SysAid will use the funding to accelerate its growth and reinforce its position to empower more mid-market organizations looking to deliver an exceptional cross-organizational service experience, based on ITSM best practices and frameworks.
SysAid integrates with Microsoft Teams allowing users to collaborate in their regular work environment. SysAid also integrates with Zapier enabling users to receive service using the apps of their choice. In September 2021. SysAid introduced new features developed to satisfy its customers’ goals for greater service automation, easy communication, and collaboration.
"At the end of 2018 SysAid, received a $30 million investment by IGP. The investment marks SysAid's first funding round, having operated as a bootstrap company since it was founded in 2002. More than 10,000 customers and 9 million end-users worldwide use SysAid daily to enhance their productivity across the workplace, from IT and operations to finance, HR, and marketing functions. SysAid will use the funding to accelerate its growth and reinforce its position to empower more mid-market organizations looking to deliver an exceptional cross-organizational service experience, based on ITSM best practices and frameworks.
SysAid's ITIL-aligned ITSM solution also includes powerful automation, root cause analysis, and codeless configuration that customers can access from a single screen. This round of funding will enable SysAid to keep its customers on the cutting-edge of industry developments and help them scale to maximize their impact. SysAid continued to expand into new markets. In fact, more than half of its customers are derived from countries outside the United States." SysAid's ITIL-aligned ITSM solution also includes powerful automation, root cause analysis and codeless configuration that customers can access from a single screen. This round of funding will enable SysAid to keep its customers on the cutting-edge of industry developments and help them scale to maximize their impact. SysAid continued to expand into new markets. In fact, more than half of its customers are derived from countries outside the United States.
SysAid Technologies Risks and Challenges
In 2011, 80% of SysAid implementations were on-premise. Now it aims to have 80% of its users running its Cloud-based services management applications in order to better compete with rivals such as ServiceNow.
SysAid Technologies Ecosystem, Partners, Resellers and SI
In June 2021, SysAid announced the expansion of its partner program with a series of new strategic alliances across multiple geographies. The partnerships will enable the delivery of the company’s best-in-class IT service management platform to new markets, and extend the availability of the solution to companies and industries of all sizes.
"SysAid has offices around the globe, and its ITSM solutions are available in 42 languages. SysAid added Qlik as a BI bool to help boost analytics capabilities of its IT service management.
In 2020, SysAid launched its partner program, which enables resellers to offer its ITSM platform."
SysAid Technologies Cloud Infrastructure Insights
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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