UserTesting Strengths, Domain Expertise, and Key Differentiators
UserTesting, Inc. and its subsidiaries provide developers, designers, and product managers access to a video-first, enterprise-grade software-as-a-service (SaaS) platform that enables organizations to see and hear the experiences of real people as they narrate their thoughts out loud while engaging with products, designs, apps, processes, concepts, and brands.
The Company was incorporated in the state of California and commenced operations on May 30, 2007. In September 2021, the Company was reincorporated in the State of Delaware.
The Company is headquartered in San Francisco and has offices located in Atlanta, Sunnyvale, Norway and United Kingdom.
UserTesting Recent Developments
In June 2022, UserTesting made available a set of new test templates for the UserTesting Human Insight Platform that enable companies to better understand their customers’ expectations, behaviors, and perceptions around inflation. UserTesting has designed test templates that help organizations adapt to changing economic trends by gathering customer perspectives quickly–and using the insights to make business and product decisions that keep customers loyal during an economic downturn.
UserTesting Mergers and Acquisitions (M&A) Activities
On March 17, 2020, the Company entered into a stock purchase agreement to acquire all the shares of Teston AS for a total purchase price of $10.9 million consisting of $9.1 million in cash and $1.8 million of deferred consideration. Teston is a European provider of multilingual usability testing solutions for fast consumer feedback on digital products and services. Teston was acquired to expand into the European markets, providing multilingual services (English, Norwegian, Swedish, German, and French) to customers across the globe, and for its technology platform.
UserTesting Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying UserTesting applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of UserTesting and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified UserTesting Human Insight Platform customers.
Ownership: - NSYE: USER
Number of Employees: 783
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K247, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
UserTesting Key Enterprise and Cloud Applications
UserTesting Human Insight Platform
UserTesting Revenues, $M:
|Type/Year||2020||2021||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
UserTesting Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
UserTesting Enterprise Applications Revenues By Functional Markets, $M:
UserTesting Enterprise Applications Revenues By Verticals, $M:
UserTesting Revenues By Region, $M
|Region||% of Total Revenues||2021 Total Revenues, $M||2021 Enterprise Applications Revenues, $M||2021 Cloud Applications Revenues, $M|
UserTesting Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
UserTesting Customers - Breakdown by Geo, Size, Vertical and Product
No. of UserTesting Customers: 2350
No. of UserTesting Enterprise Applications Customers: 2350
No. of UserTesting Cloud Customers: 2350
No. of UserTesting Cloud Subscribers: x
As of December 31, 2021, UserTesting had more than 2,350 customers, including more than half of the world’s top 100 most valuable brands according to Forbes, and over 300 large customers with at least $100,000 of ARR
UserTesting Market Opportunities, M&A and Geo Expansions
To further international strategy and focus, UserTesting have sales offices in Edinburgh, Scotland covering the Europe, Middle East, and Africa (EMEA) region and Singapore covering the Asia-Pacific (APAC) region. In 2021, approximately 18% of their total revenue came from customers outside the United States. International revenue increased approximately 76% compared to the prior year period.
UserTesting Risks and Challenges
The market in which UserTesting participate is new and rapidly evolving, fragmented, and highly competitive, and if they do not compete effectively, their business, operating results, and financial condition could be adversely impacted.
UserTesting Ecosystem, Partners, Resellers and SI
UserTesting go-to-market model is based on a direct sales force that is optimized for the size and geography of a customer’s organization. They have also started investing in creating channel partnerships and relationships with resellers, distributors, and strategic partners to broaden our reach.
UserTesting Cloud Infrastructure Insights
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- UserTesting Public Cloud and Infrastructure (IaaS)
- UserTesting Platform (PaaS)
- UserTesting Application Delivery
- UserTesting Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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