Vocalcom Strengths, Domain Expertise, and Key Differentiators
Vocalcom’s cloud-based contact center solution and inside sales platform help businesses to drive a more effective sales team and manage multichannel customer interactions as one single conversation. With a strong track record of innovation, Vocalcom powers more than 1 billion of the world’s best customer experiences while delivering transformative business results.
The easy-to-use interface offers robust functionality with advanced omnichannel features, comprehensive reporting and seamless integrations with 20+ business tools to empower sales and service teams to have personalized, real-time conversations with customers and turn each customer interaction into a positive business outcome. It provides full visibility and valuable context in the customer journey across all channels and creates effortless customer experiences while providing agents with a single omnichannel desktop.
Vocalcom Recent Developments
As a native cloud contact center solution to the Salesforce platform, Vocalcom is fast and cost effective to deploy and manage. It offers the same deployment flexibility as standalone Vocalcom and Salesforce products.
In April 2020, Vocalcom introduced its new contact center solution Vocalcom Hermes360, available in the Cloud or on-premise. Intuitive, omnichannel, and AI-ready, Vocalcom Hermes360 allows contact centers to improve the agent experience and customer satisfaction at the same time, regardless of location or communication channel used.
Vocalcom Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Vocalcom applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Vocalcom and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Vocalcom Cloud Call Center customers.
Ownership: - x
Number of Employees: 220
Functional Markets: Customer Relationship Management,
Key Verticals: Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith Based Nonprofit, Youth and Elderly Care Nonprofit, Special Cause Nonprofit, Oil and Gas, Professional Services, Retail, Transportation, Utilities,
Vocalcom Key Enterprise and Cloud Applications
Vocalcom Cloud Call Center
Vocalcom Revenues, $M:
|Type/Year||2018||2019||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Vocalcom Revenue Breakdown By Type, $M:
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Vocalcom Enterprise Applications Revenues By Functional Markets, $M:
Vocalcom Enterprise Applications Revenues By Verticals, $M:
Vocalcom Revenues By Region, $M
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Vocalcom Direct vs Indirect sales
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Vocalcom Customers - Breakdown by Geo, Size, Vertical and Product
No. of Vocalcom Customers: 1400
No. of Vocalcom Enterprise Applications Customers: 1400
No. of Vocalcom Cloud Customers: x
No. of Vocalcom Cloud Subscribers: 180000
Vocalcom is trusted by more than 1,400 customers to orchestrate billions of customer interactions per year in the cloud and on premises with the lowest cost and effort. Spanning 47 countries across five continents, Vocalcom's customers include Webhelp, Cardif Insurance, Thalys, Kabel Deutschland, VINCI, Disney, ITV, SFR Numéricable, AB InBev, Air Methods, GazProm, Orange, Australian Credit and Finance, and Kia Motors.
Vocalcom Market Opportunities, M&A and Geo Expansions
Vocalcom is a simple, open and AI-powered cloud contact center platform and inside sales solution that empowers companies to continuously improve customer experience, productivity and customer satisfaction.
Vocalcom demonstrates strong ambitions with two-digit growth and reorganizes its executive committee to assist this new dynamic. This announcement goes along with the expansion of the recent spin-off of the company Opportunity, subsidiary of the Vocalcom Group, and is accompanied by significant investments in research and development. In January 2020, Apax Partners, an independent investment company and majority shareholder of the Vocalcom Group, sold to Omnes, a major player in “private equity” and infrastructure, its subsidiary Opportunity specialized in the management of digital marketing interactions as part of a primary LBO (Leveraged buy-out). In this manner, Anthony Dinis, founder of Vocalcom, became president and shareholder of Opportunity while remaining an important shareholder of the Vocalcom Group. Carlo Costanzia remains the President & CEO of Vocalcom, a role which he occupies since July 2016.
Vocalcom Risks and Challenges
In January 2020, Apax Partners, an independent investment company and majority shareholder of the Vocalcom Group, sold to Omnes, a major player in “private equity” and infrastructure, its subsidiary Opportunity specialized in the management of digital marketing interactions as part of a primary LBO (Leveraged buy-out). In this manner, Anthony Dinis, founder of Vocalcom, became president and shareholder of Opportunity while remaining an important shareholder of the Vocalcom Group. Carlo Costanzia remains the President & CEO of Vocalcom, a role which he occupies since July 2016. This disposal of assets marks a decisive turning point in the growth strategy of the group. Driven by the support of Apax Partners, which confirms its engagement in Vocalcom’s development, the company is investing massively in innovation in order to concentrate on the heart of its business, publisher of technological solutions for contact centers.
Vocalcom Ecosystem, Partners, Resellers and SI
Vocalcom provides a native contact solution for salesforce and integrate with many CRM applications as well as WFO, WFM and speech analytics solutions.
Vocalcom Cloud Infrastructure Insights
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- Vocalcom Public Cloud and Infrastructure (IaaS)
- Vocalcom Platform (PaaS)
- Vocalcom Application Delivery
- Vocalcom Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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