ZaiLab Among Cloud Top 500

10th Floor, Portside Building, 4 Bree Street

Cape Town, x, 8000, South Africa

27 21 045 1222


ZaiLab Strengths, Domain Expertise, and Key Differentiators

ZaiLab creates innovative contact centre products that use learning algorithms to personalise a companies’ customer experience. Development is done using the latest technologies that enable scale-able and secure cloud solutions that allow customers to focus on growing their business without worrying about being able to scale their systems to meet future needs.

ZaiLab Recent Developments

ZaiLab launched its cloud-based contact centre platform in the US and started its global expansion. Zailab additionally joined the channel market by officially partnering with Master Agency Intelisys and welcomed their new channel team on board under the leadership of Michael Cibelli, SVP Sales.

ZaiLab Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying ZaiLab applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of ZaiLab and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Zailab customers.

ZaiLab Key Enterprise and Cloud Applications


ZaiLab Revenues, $M:

Type/Year20202021YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

ZaiLab Revenue Breakdown By Type, $M:

TypeLicenseProf. ServicesHardwareSupport & MaintenanceSaaSPaaSIaaSOther (Non Enterprise Application Revenues)Total
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

ZaiLab Revenues By Region, $M

Region% of Total Revenues2021 Total Revenues, $M2021 Enterprise Applications Revenues, $M2021 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

ZaiLab Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

ZaiLab Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified ZaiLab Customers

No. of ZaiLab Customers: x

No. of ZaiLab Enterprise Applications Customers: x

No. of ZaiLab Cloud Customers: x

No. of ZaiLab Cloud Subscribers: x

Most of Zailab customers are located in South Africa.

ZaiLab Market Opportunities, M&A and Geo Expansions

ZaiLab offers first pay-per-use model, where businesses only pay for the services they use. The affordable payment model and cloud-based architecture are highly attractive to small and medium operators.

ZaiLab Risks and Challenges

Enhance its product portfolio will be crucial for its future success.

ZaiLab Ecosystem, Partners, Resellers and SI

ZaiLab does mostly direct sales.

ZaiLab Cloud Infrastructure Insights

Subscribe to read more about:

  • ZaiLab Public Cloud and Infrastructure (IaaS)
  • ZaiLab Platform (PaaS)
  • ZaiLab Application Delivery
  • ZaiLab Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: Us

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