ZaiLab Strengths, Domain Expertise, and Key Differentiators
ZaiLab creates innovative contact centre products that use learning algorithms to personalise a companies’ customer experience. Development is done using the latest technologies that enable scale-able and secure cloud solutions that allow customers to focus on growing their business without worrying about being able to scale their systems to meet future needs.
ZaiLab Recent Developments
ZaiLab launched their cloud-based contact centre platform in the US and started their global expansion. Zailab additionally joined the channel market by officially partnering with Master Agency Intelisys and welcomed their new channel team on board under the leadership of Michael Cibelli, SVP Sales.
ZaiLab Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying ZaiLab applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of ZaiLab and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Zailab customers.
Ownership: - x
Number of Employees: 70
Functional Markets: Customer Relationship Management,
Key Verticals: Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith Based Nonprofit, Youth and Elderly Care Nonprofit, Special Cause Nonprofit, Oil and Gas, Professional Services, Retail, Transportation, Utilities,
ZaiLab Key Enterprise and Cloud Applications
ZaiLab Revenues, $M:
|Type/Year||2018||2019||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
ZaiLab Revenue Breakdown By Type, $M:
|Type||License||Services||Hardware||Support & Maintenance||SaaS|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe|
ZaiLab Enterprise Applications Revenues By Functional Markets, $M:
ZaiLab Enterprise Applications Revenues By Verticals, $M:
ZaiLab Revenues By Region, $M
|Region||% of Total Revenues||2019 Total Revenues, $M||2019 Enterprise Applications Revenues, $M||2019 Cloud Applications Revenues, $M|
ZaiLab Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
ZaiLab Customers - Breakdown by Geo, Size, Vertical and Product
No. of ZaiLab Customers: x
No. of ZaiLab Enterprise Applications Customers: x
No. of ZaiLab Cloud Customers: x
No. of ZaiLab Cloud Subscribers: x
Most of Zailab customers are located in South Africa.
ZaiLab Market Opportunities, M&A and Geo Expansions
ZaiLab offers first pay-per-use model, where businesses only pay for the services they use. The affordable payment model and cloud-based architecture are highly attractive to small and medium operators.
ZaiLab Risks and Challenges
Enhance its product portfolio will be crucial for its future success.
ZaiLab Ecosystem, Partners, Resellers and SI
ZaiLab does mostly direct sales.
ZaiLab Cloud Infrastructure Insights
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- ZaiLab Public Cloud and Infrastructure (IaaS)
- ZaiLab Platform (PaaS)
- ZaiLab Application Delivery
- ZaiLab Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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