7shifts Strengths, Domain Expertise, and Key Differentiators
7shifts demonstrates a significant strength through its focused specialization in the restaurant industry. Rather than aiming to serve a broad audience, the platform excels specifically in restaurant scheduling and labor management. Its cloud-native architecture, coupled with advanced generative AI features such as behavioral analytics via "Engage," along with an outstanding user experience and interface, has allowed 7shifts to establish a distinguished presence in the market.
The company’s modular product portfolio—including features for scheduling, payroll, and employee engagement—provides a compelling value proposition. Furthermore, its deep integration with leading point-of-sale (POS) systems and payroll providers such as Clover, Square, Gusto, and Revel Systems creates a robust operational framework that minimizes friction and enhances return on investment (ROI) for restaurants.
7shifts Recent Developments
In 2023, 7shifts achieved significant advancements in its product offerings by introducing 7shifts Payroll and Tip Payouts. These solutions are designed to automate and streamline essential workflows in restaurants. The Payroll feature now integrates seamlessly with existing platforms, which reduces manual input and minimizes human error—an important efficiency benefit for operators dealing with tight profit margins and high employee turnover.
The introduction of Tip Payouts, along with Tip Pooling, highlights the company’s dedication to enhancing transparency and trust in compensation. This area is increasingly under scrutiny from both regulators and employees.
7shifts Mergers and acquisitions (M&A) Activities
In 2023, 7shifts achieved significant advancements in its product offerings by introducing 7shifts Payroll and Tip Payouts. These solutions are designed to automate and streamline essential workflows in restaurants. The Payroll feature now integrates seamlessly with existing platforms, which reduces manual input and minimizes human error—an important efficiency benefit for operators dealing with tight profit margins and high employee turnover.
The introduction of Tip Payouts, along with Tip Pooling, highlights the company’s dedication to enhancing transparency and trust in compensation. This area is increasingly under scrutiny from both regulators and employees.
7shifts Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying 7shifts applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of 7shifts and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified 7shifts Platform customers.
7shifts Overview
Ownership: - Napier Park Financial Partners, Relay Ventures, Conexus Credit Union
Number of Employees: 399
Functional Market: Workforce Analytics, Workforce Scheduling, Task Management, Time and Attendance, Payroll, Compliance, Onboarding, Recruiting, Applicant Tracking Systems, Performance Management,
Key Verticals: Leisure and Hospitality, Retail,
7shifts Key Cloud and HCM Applications
7shifts Platform
7shifts HCM and Cloud HCM Applications Revenues, $M:
| Type/Year | 2023 | 2024 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
7shifts Revenue Breakdown by Type:
7shifts HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets | % of HCM Revenue in the HR Segment | 2024 HCM Revenues, By HR Segment, $M | |
7shifts HCM Applications Revenues By Verticals, $M:
7shifts Total and HCM Applications Revenues by Region:
| Region | % of Total Revenues | 2024 Total Revenues, $M | 2024 HCM Applications Revenues, $M |
|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe |
7shifts Direct vs Indirect sales
| Type | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
7shifts Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified 7shifts Customers
No. of 7shifts Customers: 50000
No. of 7shifts HCM Applications Customers: 50000
No. of 7shifts Cloud HCM Customers: 50000
No. of 7shifts Cloud HCM Subscribers: 1500000
7shifts serves over 50,000 restaurants and has onboarded more than 1.5 million restaurant professionals. His clients include national and international franchises such as Panera, Smoothie King, Steak 'n Shake, and Bareburger, highlighting our platform's versatility across various dining establishments.
7shifts Market Opportunities, M&A and Geo Expansions
Securing $80 million in new funding led by Softbank in 2022, 7shifts is poised to accelerate its mission to simplify team management and enhance restaurant performance. This significant funding, combined with previous successful rounds in May 2021 and October 2019, positions 7shifts to fortify and expand its platform, facilitating a strategic push to dominate the market.
7shifts Risks and Challenges
7shifts is currently experiencing financial and operational challenges due to worsening market conditions. In 2023, the company has conducted two rounds of layoffs, reducing its workforce by 26% in just four months. This shift in focus aims to improve efficiency and extend its financial runway. These actions indicate pressure to realign with market expectations after a period of aggressive expansion following a major funding round. Continued economic strain or failure to meet growth targets could further jeopardize the company’s stability and investor confidence.
7shifts Ecosystem, Partners, Resellers and SI
7shifts has developed a successful partner ecosystem that utilizes both direct sales and channel partnerships. These partnerships include collaborations with POS providers, HR technology companies, and payroll processors like Gusto. This strategy not only increases user retention but also enables complete workflow automation.
The company's API-first architecture ensures smooth integration, while partnerships with System Integrators and Value-Added Resellers create a compounding effect that helps the company grow in fragmented markets. As the industry shifts toward open platforms and composable architecture, 7shifts' ecosystem provides a significant competitive advantage.
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/taxonomy
https://www.appsruntheworld.com/FAQ
