Ascom Acknowledged as a Key HR Software Provider by APPS RUN THE WORLD in the HCM Top 500 Market Report

Ascom Strengths, Domain Expertise, and Key Differentiators

Ascom is a global solutions provider focused on healthcare ICT and mobile workflow solutions. The vision of Ascom is to close digital information gaps allowing for the best possible decisions anytime and anywhere. Ascom mission is to provide mission-critical, real-time solutions for highly mobile, ad hoc, and time-sensitive environments.

Ascom's software is crafted to operate seamlessly with Ascom hardware and solutions. The software demonstrates openness and interoperability, facilitating smooth integration with third-party systems, devices, and existing ICT infrastructure. The extensive range of native software in their portfolio enables the customization of solutions to highly specific requirements, all while ensuring straightforward scalability.

Ascom specializes in wireless on-site communication solutions, particularly within the healthcare sector. The company's portfolio, including nurse call systems, DECT/Wi-Fi devices, and integrated software platforms, addresses critical needs in hospital communication and workflow optimization.

Ascom Recent Developments

In May 2024, Ascom introduced its Activity Monitoring solution, a comprehensive software platform designed to enhance care in long-term care facilities. This solution aims to proactively monitor and predict health deteriorations among residents, thereby improving safety and optimizing caregiver workflows.​ Built upon Ascom's SmartSense software, Activity Monitoring integrates seamlessly with various sensors, including infrared ceiling detectors, door sensors, and mattress detectors. These devices collectively track resident movements, detect potential falls, monitor sleep patterns, and identify wandering behaviors. The system consolidates data from these sensors into a unified dashboard, providing caregivers with real-time insights accessible via devices like the Ascom Myco 4 smartphone and ward computers.​

In August 2023, Ascom Holding AG introduced the Myco 4 smartphone, a purpose-built device designed to enhance communication, coordination, and efficiency within clinical and enterprise environments. Integrated with the Ascom Healthcare Platform (AHP), the Myco 4 facilitates seamless workflow continuity and care delivery, offering significant value to healthcare professionals.​ The Myco 4 consolidates multiple device functionalities into a single, rugged smartphone, aiming to improve operational efficiency and reduce the total cost of ownership. Key features include a high-performance barcode scanner, extended battery life with hot-swap capability, and advanced personal alarm systems such as a prominent alarm button and optional pull-cord alarm. The device also emphasizes security, incorporating enhanced Android security measures to protect patient health information.​

Acsom made significant strides in streamlining its software suites, Digistat and Unite, leading to the successful introduction of the revamped Ascom Healthcare Platform in September 2022. The integration of Ofelia and the Ascom Healthcare Platforms underscores their strategic pivot towards comprehensive and fully integrated software solutions.

Ascom Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Ascom applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Ascom and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Ascom Digistat, Ascom Unite, Ascom Ofelia customers.

Ascom Key Cloud and HCM Applications

Ascom Digistat, Ascom Unite, Ascom Ofelia

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Ascom Direct vs Indirect sales

Ascom Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Ascom Customers

No. of Ascom Customers: 32000

No. of Ascom HCM Applications Customers: x

No. of Ascom Cloud HCM Customers: x

No. of Ascom Cloud HCM Subscribers: x

Ascom Holding AG probably serves a diverse range of clients, primarily in healthcare, including hospitals like Harrogate and District NHS Foundation Trust in the UK and Vaasa Central Hospital in Finland. Notable clients include Istekki in Finland, collaborating on nurse call systems, and the Canton of Zurich, implementing Ascom's Security Support System in multiple correctional facilities. These partnerships highlight Ascom's ability to provide tailored communication solutions that meet the specific needs of various institutions. It also caters to enterprise clients such as EDF in France and Varta Microbattery in Germany, showcasing its ability to address varied communication needs.

Ascom Market Opportunities, M&A and Geo Expansions

Ascom has a strong global market presence and a loyal installed base of highly visible customers. With solid and proven products, technologies and service capabilities and a great team with unique information, communication and workflow technology experts in particular in healthcare, Ascom is well positioned to be a comprehensive solution provider in the healthcare ICT, industry, retail and security markets worldwide.

In 2024, Ascom experienced a modest revenue decline of 1.6% at constant currencies, totaling CHF 286.7 million. This downturn was attributed to underperformance in specific regions, notably the UK, USA & Canada, and France & Spain, leading to leadership changes in these markets. Despite these challenges, Ascom secured significant contracts, including a CHF 3 million agreement with the Canton of Zurich to implement its Security Support System across nine correctional facilities, and a €6 million, five-year framework contract with Istekki in Finland for nurse call systems. These developments underscore Ascom's commitment to enhancing its presence in the healthcare sector and expanding its service offerings. ​

In August 2023, Ascom launched its latest innovation, the Myco 4 smartphone, tailored for clinical institutions and enterprises. This professional smartphone is designed to enhance communication, streamline coordination, and improve overall efficiency. When integrated with the Ascom Healthcare Platform (AHP), the Myco 4 takes Ascom's healthcare solutions to new heights, ensuring seamless workflow continuity and optimized care delivery. This development adds substantial value to clinicians by providing them with a powerful tool for their daily operations.

Ascom Risks and Challenges

Ascom faces several risks, including regional market volatility, as evidenced by underperformance in certain areas leading to management changes. The company's profitability is also affected by increased investments in R&D and marketing, which, while essential for long-term growth, have impacted short-term margins. Additionally, faces risks from intense competition in the healthcare ICT market and rapid technological changes requiring continuous innovation. Economic downturns and cybersecurity threats could also impact its performance, necessitating robust strategies to maintain its market position.

Ascom Ecosystem, Partners, Resellers and SI

Ascom's ecosystem is built around its integrated communication solutions, combining hardware, software, and services to deliver comprehensive offerings to clients. The company's products, such as the Myco 3 and Myco 4 devices, are designed to work seamlessly with its software platforms, providing end-to-end solutions for healthcare communication needs.

Ascom collaborates with technology partners to integrate its solutions with healthcare and enterprise systems. Collaborations with partners like Istekki further enhance Ascom's ecosystem, enabling the company to extend its reach and tailor solutions to specific market requirements. ​Its network of distributors and service providers supports global reach, while industry event participation keeps it aligned with market trends, enhancing its service delivery.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: