Capita Software Acknowledged as a Key HR Software Provider by APPS RUN THE WORLD in the HCM Top 500 Market Report

65 Gresham Street

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https://www.capita-one.co.uk/

265 Capita Software

Capita Software Strengths, Domain Expertise, and Key Differentiators

Capita provides workforce management software via Isys Group, covering time and attendance, workforce scheduling, HR systems, and employee screening. Additionally, Capita offers Intelligent Identity, an ID verification software solution. This tool facilitates due diligence on prospective employees and verifies customer identities, particularly beneficial in regulated sectors like banking.

Isys Group serves over 500 national and international clients across sectors such as banking, global facilities management, and online gaming. Capita specializes in business process outsourcing and professional support services across the UK and Europe, with its parent company, Capita PLC, being one of the largest government contractors in the UK. Capita Software, the software division, employs 250 staff members who oversee key verticals including egovernment, social care, and income collection in health. In recent years, it has acquired several companies, including SunGard Public Sector business in the UK, Beat Systems, Cedar HR Software for emergency services, Insurance Medical Group and Team24 for healthcare recruitment, and the Tribal health division.

Capita's software services division supplies revenue, benefits, payment management, e-government, and integrated housing management systems to the public sector and social housing market. A wholly-owned subsidiary of Capita plc, it has demonstrated robust and steady growth in recent years, boasting over 500 installations across local government and social housing organizations.

Capita Software Recent Developments

In March 2023, Capita revealed the agreement to sell its resourcing businesses, including Capita Resourcing, HR Solutions, and ThirtyThree, to Inspirit Capital. This move aligns with Capita's strategy to enhance its balance sheet and concentrate on its core divisions, Capita Public Service and Capita Experience. The decision to sell these businesses follows recent divestments, including the Pay360 payments processing business, two real estate and infrastructure consultancy firms, Optima Legal, and Capita Translation and Interpreting.In November 2021, Claire Denton has been appointed to the role of Chief General Counsel and Company Secretary of Capita.

In July 2020, Capita introduced Retain Cloud, a software-as-a-service solution for workforce planning and management tailored to small and medium-sized enterprises (SMEs). Retain Cloud provides SME staffing managers with comprehensive insights into resource allocation and work demand, facilitating effective monitoring and management of projects. This optimization strategy aims to enhance profitability and foster business expansion by aligning workforces with various resources, including contractors, freelancers, and part-time employees.

In June 2020, Capita finalized the sale of Eclipse Legal Systems, a standalone legal process software product, to Access UK Limited for £56.5m. The proceeds from this sale will bolster the Group's balance sheet.

Derby Homes, a management organization under Derby City Council, has selected Capita's One OPENHousing management system to enhance housing services in the city. This unified platform provides a single source of truth, enabling Derby Homes to gain comprehensive insights into service interactions and ensuring the delivery of high-quality services to tenants and leaseholders efficiently.

Capita Software Mergers and acquisitions (M&A) Activities

In August 2023, following the sale of PageOne to Erisbeg in May of the same year, Capita announced the agreement to sell software businesses CIBS, CHKS, Retain, WFM, and Synaptic to AdvancedAdvT Limited for an enterprise value of £33m on a cash-free, debt-free basis.

In September 2022, Capita announced the agreement to sell Pay360 Limited ('Pay360') to Access PaySuite, a division of The Access Group. The decision to sell Pay360 follows a strategic review as part of Capita's ongoing efforts to develop a more focused and sustainable business for the long term.

In June 2020, Capita divested its legal process software product, Eclipse Legal Systems, to Access UK Ltd. Additionally, Capita was actively seeking to offload its Education Software Solutions (ESS) unit.

Capita Software Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Capita Software applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Capita Software and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified SIMS, ControlWorks, Capita One Suite, Integra, Affinity Suite, Retain, Pay360 customers.

Capita Software Key Cloud and HCM Applications

SIMS, ControlWorks, Capita One Suite, Integra, Affinity Suite, Retain, Pay360

Capita Software HCM and Cloud HCM Applications Revenues, $M:

Type/Year20222023YoY Growth, %
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* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Capita Software Revenue Breakdown by Type:

TypeLicenseServicesHardwareS&MSaaSPaaSIaaSOtherTotal
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
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Capita Software Total and HCM Applications Revenues by Region:

Region% of Total Revenues2023 Total Revenues, $M2023 HCM Applications Revenues, $M
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APAC Subscribe Subscribe Subscribe
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Capita Software Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
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Capita Software Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Capita Software Customers


No. of Capita Software Customers: 90000

No. of Capita Software HCM Applications Customers: x

No. of Capita Software Cloud HCM Customers: x

No. of Capita Software Cloud HCM Subscribers: x


Today, Capita has rebranded its customer-facing portal with its signature colors, enhancing customer engagement through personalized experiences. Features include contextual search capabilities and prominently displayed relevant articles on the dashboard. Currently, the portal supports 90,000 customers with 700 active threads in its community. Among Capita's clientele are Ashfield Homes, Bracknell Forest, Brunel University, Central Manchester University Hospitals, Charnwood Borough Council, Cheshire West and Chester Council, Colchester Borough Council, Cornwall Council, Conwy County Borough Council, Darlington Borough Council, Dundee College, and many others.

Capita Software Market Opportunities, M&A and Geo Expansions

In October 2021, Capita plc finalized the sale of its Secure Solutions and Services (SSS) business to NEC Software Solutions UK Limited for an anticipated consideration of £62m, on a cash-free, debt-free basis.

In May 2020, Capita was chosen by Microsoft to provide Office 365 and by Google to provide G-Suite cloud-based solutions to schools nationwide. This initiative aligns with the Department for Education’s 'Platform Provisioning Programme' aimed at funding and deploying digital learning platforms to schools during the Covid-19 pandemic. It supports the government's commitment to furnish laptops, tablets, and enhance remote education for vulnerable and disadvantaged youth, thereby aiding schools throughout the pandemic.

SIMS is a Cloud-based MIS system used in 22,000 primary, secondary, and Academy schools, offering optional parental engagement, payment, and finance modules. ControlWorks is the UK’s premier Contact Management and Control Room solution utilized by Public Safety Agencies.

Capita offers a comprehensive suite of solutions: Capita One Suite: A fully integrated application for Emergency and Non-Emergency contact across various channels. Capita One Suite Enterprise: Manages revenue, financial, and critical business functions within local authorities, housing, social care, and education sectors. Integra: Financial accounting and purchasing software suite, with ERP capability. Affinity Suite: Tailored for utilities, energy, and infrastructure industries, managing complex business challenges. Retain: Global resource planning and management solution for professional services and legal firms. Pay360: Multi-channel payment provider offering solutions for payment, fraud, digital collections, and compliance across private and public sectors.

Capita Software Risks and Challenges

Capita Software's primary focus is on improving its workforce management, property asset realization, and analytics for the UK's National Health Organization. Integration of its Health and Social Care solutions could influence its success in securing future government contracts, aiming to streamline welfare spending. However, the challenge lies in its decision to position itself as a software provider amid increasing commoditization of its service offerings, driven by widespread adoption of Cloud services across various sectors of the UK government.

Capita Software Ecosystem, Partners, Resellers and SI

In November 2021, Capita Healthcare Decisions partnered with Microsoft to integrate its clinical content into Azure Health Bot, a component of Microsoft's Health Cloud platform.

In July 2020, Capita Education Software Solutions (ESS), a division of Capita plc, partnered with Applicaa, a provider of online school admissions software, to provide schools with digital enrollment solutions. Capita ESS will offer Applicaa's Admissions+ and Admissions+ Pro alongside SIMS, its leading management information system (MIS) for schools. This collaboration enables schools to facilitate online registrations, enrollment, and virtual open days, particularly beneficial during the Covid-19 crisis when social distancing measures in schools remain in effect.

In May 2020, Capita formed a partnership with Wealth Dynamix, a well known vendor in Client Lifecycle Management (CLM) solutions. This collaboration allows Capita Consulting to integrate top-tier CLM capabilities into large-scale digital transformations for private banks, as well as within wealth and asset management firms primarily in the UK. Effective CLM is crucial for client retention and superior wealth management services, reflecting a wealth manager's commitment to understanding each client's goals, preferences, and sentiments throughout their lifecycle. Through this partnership, Capita Consulting aims to enhance front office and advisor effectiveness, elevate client experience, and drive growth in a cost-effective and compliant manner, utilizing the advanced CLM solutions offered by Wealth Dynamix

In May 2020, Capita embraced a 'multi-cloud' approach by partnering with HeleCloud, an Amazon Web Services (AWS) specialist, to integrate AWS managed services into its Microsoft Azure cloud services portfolio. Capita now offers a comprehensive range of multi-cloud managed services, including AWS and Microsoft Azure, alongside private cloud and 'on-premise' system management for both new and existing clients.

Capita has entered a five-year strategic partnership with Microsoft, leveraging Azure, its cloud computing service, to facilitate the deployment of its cloud services, particularly in the Software and Customer Management sectors.

Capita Software Cloud Platform (PaaS) and Infrastructure (IaaS) Details

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  • Capita Software Public Cloud and Infrastructure (IaaS)
  • Capita Software Platform (PaaS)
  • Capita Software Application Delivery
  • Capita Software Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).


For additional information on our methodologies, here's the link:

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