Enghouse Interactive Strengths, Domain Expertise, and Key Differentiators
Enghouse Interactive’s core strengths lay in its versatile, platform-independent solutions designed to enhance customer experience and maximize the value of each interaction. The company’s offerings were deployable across cloud, on-premise, or hybrid environments, providing the flexibility needed to meet a wide range of customer requirements. Its omnichannel contact center solutions stood out, enabling businesses to manage interactions across voice, email, fax, SMS, web, and social media—ensuring customers could engage through their preferred channels, thereby driving satisfaction and loyalty. Another key strength was real-time access to graphical data, which empowered managers to respond quickly to high-priority situations and make strategic decisions on the go. Enghouse also placed strong emphasis on AI and cloud technologies, further strengthening its competitive position by delivering advanced tools that enhanced agent productivity and extracted deeper insights from customer interactions. Financially, the company showed resilience in Q1 2025, reporting an Adjusted EBITDA of $33.1 million and cash flow from operating activities of $37.7 million, supporting continued investments in innovation and growth.
Enghouse Interactive Recent Developments
In February 2024, Enghouse Interactive, a leading provider of customer experience (CX) solutions, unveiled its latest Artificial Intelligence (AI) products. These advanced offerings aim to elevate contact center capabilities, enhance agent productivity, and offer unparalleled insights from customer interactions.
In June 2018 Survox, an Enghouse Interactive company introduced version 9 8.8.14 of its Survox Platform. Built on CfMC engines, the Survox platform is comprised of fully automated (IVR), computer-assisted (CATI) and web (CAWI) surveys. Survox enables customer insights managers, market research professionals, and opinion pollsters to collect quality data faster.
In January 2018, Biz Technology Solutions, a full-service technology solutions provider for medium to large organizations throughout the Southeastern United States, partnered with Enghouse Interactive. BTS and Enghouse will work hand-in-hand to offer diverse services, aimed at a target demographic, to provide customers with a more comprehensive communications solution using Microsoft's Skype for Business and the Enghouse quality management solutions.
Enghouse Interactive Mergers and acquisitions (M&A) Activities
In February 2024, Enghouse Interactive, a leading provider of customer experience (CX) solutions, unveiled its latest Artificial Intelligence (AI) products. These advanced offerings aim to elevate contact center capabilities, enhance agent productivity, and offer unparalleled insights from customer interactions.
In June 2018 Survox, an Enghouse Interactive company introduced version 9 8.8.14 of its Survox Platform. Built on CfMC engines, the Survox platform is comprised of fully automated (IVR), computer-assisted (CATI) and web (CAWI) surveys. Survox enables customer insights managers, market research professionals, and opinion pollsters to collect quality data faster.
In January 2018, Biz Technology Solutions, a full-service technology solutions provider for medium to large organizations throughout the Southeastern United States, partnered with Enghouse Interactive. BTS and Enghouse will work hand-in-hand to offer diverse services, aimed at a target demographic, to provide customers with a more comprehensive communications solution using Microsoft's Skype for Business and the Enghouse quality management solutions.
Enghouse Interactive Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Enghouse Interactive applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Enghouse Interactive and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Enghouse Interactive’s Contact Center customers.
Enghouse Interactive Overview
Ownership: - TSX: ENGH
Number of Employees: 1932
Functional Market: Onboarding, Performance Management,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction and Real Estate, CPG, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Non Profit, Oil Gas Chemicals, Professional Services, Retail, Transportation, Utility,
Enghouse Interactive Key Cloud and HCM Applications
Enghouse Interactive’s Contact Center
Enghouse Interactive HCM and Cloud HCM Applications Revenues, $M:
| Type/Year | 2023 | 2024 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Enghouse Interactive Revenue Breakdown by Type:
Enghouse Interactive HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets | % of HCM Revenue in the HR Segment | 2024 HCM Revenues, By HR Segment, $M | |
Enghouse Interactive HCM Applications Revenues By Verticals, $M:
Enghouse Interactive Total and HCM Applications Revenues by Region:
| Region | % of Total Revenues | 2024 Total Revenues, $M | 2024 HCM Applications Revenues, $M |
|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe |
Enghouse Interactive Direct vs Indirect sales
| Type | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Enghouse Interactive Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Enghouse Interactive Customers
No. of Enghouse Interactive Customers: 10000
No. of Enghouse Interactive HCM Applications Customers: 0
No. of Enghouse Interactive Cloud HCM Customers: x
No. of Enghouse Interactive Cloud HCM Subscribers: x
Enghouse Interactive served a global client base of over 10,000 mid-market and enterprise customers, supporting more than 1,000,000 agent seats and facilitating over 1 billion customer interactions daily. This extensive reach demonstrated the trust and reliance placed on Enghouse’s solutions to enhance customer retention and experience. Notable clients included Affinion International, Anheuser-Busch, Ascensos, Broadacres Housing Association, and BT Global Services, reflecting the diversity and scale of industries the company served. Enghouse’s ability to cater to such a wide range of customers underscored its adaptability and the effectiveness of its omnichannel solutions.
Enghouse Interactive Market Opportunities, M&A and Geo Expansions
Enghouse Interactive is well-positioned for growth through strategic partnerships and acquisitions. In May 2024, the company partnered with Voxtron to expand its cloud contact center technology in the Middle East, building on its October 2023 collaboration with Intertec Systems. These partnerships are critical for penetrating new markets and meeting the rising demand for advanced contact center solutions. The December 2024 acquisition of Aculab PLC opens new avenues in AI and communications software, enabling Enghouse to offer more sophisticated solutions.
The June 2022 acquisition of Competella AB has strengthened Enghouse’s presence in Europe, providing a platform for further expansion in the contact center solutions market. Additionally, the June 2021 acquisition of Nebu BV enhanced its market research and data analytics capabilities, enabling better insights and services for clients. The introduction of Contact Center: Enterprise (CCE) 9.1 in January 2018, featuring the TouchPoint interface, remains a cornerstone of Enghouse’s offerings, providing a unified and intuitive user experience across its flagship products. These initiatives collectively position Enghouse to capitalize on the growing demand for AI-driven and cloud-based CX solutions.
Enghouse Interactive Risks and Challenges
Enghouse Interactive’s global expansion strategy, while promising, presented inherent risks. Integrating acquisitions and adapting products to meet the diverse needs of international markets required careful management. The company also had to navigate varying regulatory environments and cultural differences, which posed challenges to seamless operations and customer satisfaction. As the contact center industry became increasingly competitive, maintaining technological leadership and ensuring smooth integration of new technologies like AI and cloud solutions were critical. Economic fluctuations and shifts in customer preferences further impacted demand for contact center services, necessitating agile strategic adjustments.
Enghouse Interactive Ecosystem, Partners, Resellers and SI
Enghouse Interactive maintains a robust ecosystem through strategic partnerships and collaborations. In December 2023, the company announced a technology collaboration with Synergy SKY to enhance video communication interoperability across platforms like Microsoft Teams, Zoom, Google Meet, Cisco, and its own products, including Vidyo, Qumu, and Lifesize. In May 2024, Enghouse partnered with Voxtron to expand its contact center solutions in the Middle East (Enghouse News). As a channel-focused organization, Enghouse provides channel-ready products and supports its partners in developing compelling propositions. Key partners include industry leaders such as Microsoft, Amazon Web Services, Dimension Data, Avaya, and Cisco, ensuring a wide distribution network and comprehensive support for its solutions. This ecosystem enhances Enghouse’s market reach and ensures its solutions are tailored to meet the specific needs of diverse industries and regions.
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/taxonomy
https://www.appsruntheworld.com/FAQ
