Infor Strengths, Domain Expertise, and Key Differentiators
Infor's strengths center on its industry-specific solutions, advanced cloud infrastructure, and integrated artificial intelligence (AI) capabilities. By focusing on tailored functionalities for sectors such as manufacturing, healthcare, distribution, and hospitality, Infor aims to provide solutions that address the unique challenges of each industry. This approach is designed to reduce the need for extensive customizations, potentially leading to faster implementation and a lower total cost of ownership compared to more generalized ERP platforms.
Infor's CloudSuite operates on a multi-tenant architecture hosted on Amazon Web Services (AWS), offering scalability, security, and global availability. The integration of AI through tools like Infor GenAI and Infor Coleman is intended to enhance automation and decision-making processes, such as invoice processing and sales order management.
Infor Recent Developments
Infor has introduced AI enhancements including the integration of Amazon Bedrock into Infor's CloudSuite, enabling the deployment of generative AI solutions for specific industries. These solutions aim to streamline tasks such as administrative scheduling in healthcare, product description generation for e-commerce, and project management in sectors like aerospace and industrial equipment. The GenAI Assistant, introduced in October 2024, offers a conversational interface that not only summarizes data but also performs complex actions, such as reassigning shifts or modifying production plans, based on user requests.
Infor also expanded its Value+ Accelerators, which are built on the Infor Robotic Process Automation platform, to include functionalities like invoice processing, workflow audit trails, and email summarization for customer service. These tools are designed to enhance productivity by automating routine processes. In the realm of sustainability, Infor launched ESG Reporting capabilities, providing dashboards and templates aligned with frameworks such as the Global Reporting Initiative (GRI) and European Sustainability Reporting Standards (ESRS). These tools assist organizations in accurately reporting their environmental, social, and governance metrics by leveraging data from Infor ERP systems and other sources.
User experience improvements were also a focus, with the introduction of role-based Workspaces and enhancements to the Infor Design System. These updates aim to provide users with more intuitive interfaces and streamlined access to critical information. Additionally, Infor's Process Mining capabilities were enhanced to offer better visibility into business processes, enabling organizations to identify inefficiencies and optimize operations effectively.
Infor Mergers and acquisitions (M&A) Activities
Infor has acquired Albanero, a data migration and management specialist, and Acumen, a revenue growth management and consulting firm. These acquisitions align with Infor's strategy to enhance its industry-specific cloud solutions by strengthening data management capabilities and expanding services in the consumer packaged goods (CPG) sector.
Albanero, a partner of Infor since 2022, offers a data mesh platform that assists enterprises in migrating, structuring, and governing data across Infor's CloudSuite solutions and external systems like SAP, Oracle, Salesforce, Sage, and NetSuite. The integration of Albanero's platform into Infor OS aims to provide customers with a consolidated enterprise view of their data, facilitating the use of advanced technologies such as generative AI. This move is expected to benefit midmarket customers by offering robust data management solutions that were previously cost-prohibitive .
Acumen specializes in trade promotion management (TPM) and pricing analytics for CPG manufacturers. Its solutions and consulting services help companies manage complex pricing strategies, promotions, and trade terms. By integrating Acumen into Infor's CloudSuite for Food & Beverage and Fashion industries, Infor aims to provide customers with enhanced tools for decision-making and revenue optimization.
Infor Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Infor applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Infor and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified CloudSuite Aerospace & Defense, CloudSuite Automotive, CloudSuite Business, CloudSuite Business (SMB), CloudSuite Corporate, CloudSuite Distribution Enterprise, CloudSuite Facilities, CloudSuite Fashion, CloudSuite Financials & Supply Management, CloudSuite Food & Beverage, CloudSuite HCM, CloudSuite Healthcare, CloudSuite Hospitality, CloudSuite Industrial (Enterprise Edition), CloudSuite Industrial (SMB), CloudSuite Industrial (SyteLine), CloudSuite Public Sector, Infor Configure Price Quote, Infor CRM, Infor HR Service Delivery, Infor Learning Management, Infor Marketing Resource, Infor Rhythm E-commerce & Collaboration Platform, Infor SCM, Infor Service Management, Infor Talent Management, Infor Talent Science, Infor Workforce Management customers.
Infor Overview
Ownership: - Koch Industries
Number of Employees: 17000
Functional Market: Absence Management, Workforce Analytics, Workforce Scheduling, Time and Attendance, Core HR, Payroll, Benefits Administration, Compliance, Onboarding, Recruiting, Performance Management, Learning and Development, Succession Planning, Compensation Management,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction and Real Estate, CPG, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Non Profit, Oil Gas Chemicals, Professional Services, Retail, Transportation, Utility,
Infor Key Cloud and HCM Applications
CloudSuite Aerospace & Defense, CloudSuite Automotive, CloudSuite Business, CloudSuite Business (SMB), CloudSuite Corporate, CloudSuite Distribution Enterprise, CloudSuite Facilities, CloudSuite Fashion, CloudSuite Financials & Supply Management, CloudSuite Food & Beverage, CloudSuite HCM, CloudSuite Healthcare, CloudSuite Hospitality, CloudSuite Industrial (Enterprise Edition), CloudSuite Industrial (SMB), CloudSuite Industrial (SyteLine), CloudSuite Public Sector, Infor Configure Price Quote, Infor CRM, Infor HR Service Delivery, Infor Learning Management, Infor Marketing Resource, Infor Rhythm E-commerce & Collaboration Platform, Infor SCM, Infor Service Management, Infor Talent Management, Infor Talent Science, Infor Workforce Management
Infor HCM and Cloud HCM Applications Revenues, $M:
| Type/Year | 2023 | 2024 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Infor Revenue Breakdown by Type:
Infor HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets | % of HCM Revenue in the HR Segment | 2024 HCM Revenues, By HR Segment, $M | |
Infor HCM Applications Revenues By Verticals, $M:
Infor Total and HCM Applications Revenues by Region:
| Region | % of Total Revenues | 2024 Total Revenues, $M | 2024 HCM Applications Revenues, $M |
|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe |
Infor Direct vs Indirect sales
| Type | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Infor Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Infor Customers
No. of Infor Customers: 60000
No. of Infor HCM Applications Customers: 500
No. of Infor Cloud HCM Customers: 15000
No. of Infor Cloud HCM Subscribers: 71 million
Infor serves a global customer base exceeding 60,000 organizations across more than 175 countries. This extensive clientele spans various industries, including manufacturing, healthcare, retail, and public sector entities. Notable clients encompass companies such as Ferrari, Sanofi, and Dell, reflecting Infor's reach among both large enterprises and mid-sized businesses. The company's focus on industry-specific cloud solutions has been a key factor in attracting and retaining a diverse set of customers.
Infor Market Opportunities, M&A and Geo Expansions
The introduction of the Infor Velocity Suite, which combines Generative AI, Robotic Process Automation, and Process Mining, aims to enhance operational efficiency across various sectors. By embedding AI capabilities into its CloudSuite offerings, Infor seeks to provide more accurate forecasting and streamline supply chain management. These advancements position Infor to meet the growing demand for intelligent enterprise solutions.
Geographical expansion is another focal point for Infor. In India, the company has tripled its investment, expanding teams in Hyderabad to cater to the unique needs of Indian businesses, particularly in manufacturing sectors. Similarly, in Thailand, Infor is targeting the manufacturing sector to support the country's digital transformation under the Thailand 4.0 policy. These regional strategies reflect Infor's commitment to tailoring solutions that address specific market demands and regulatory environments.
Infor Risks and Challenges
Infor faces several potential risks that could impact its growth and customer satisfaction. One significant concern is the complexity associated with implementing Infor CloudSuite. While the platform offers flexibility and industry-specific features, this adaptability can lead to challenges during deployment. Organizations may encounter difficulties with data migration, customization, and integration, especially if they lack a dedicated IT department or experienced consultants. These complexities can result in extended implementation timelines and increased costs.
Another risk involves the availability of skilled professionals familiar with Infor's systems. The demand for experts in Infor M3, SyteLine, and CloudSuite has grown, but the supply of qualified personnel has not kept pace, particularly in regions like Europe. This shortage can lead to delays in implementation and support, affecting overall project success.
Infor Ecosystem, Partners, Resellers and SI
Infor undertook significant initiatives to enhance its global partner ecosystem through the Infor Partner Network (IPN), aiming to strengthen its cloud-focused and industry-specific solutions. A notable development was the announcement of a refreshed global partner program in 2025. This program represents a shift from traditional reseller models to a more scalable, cloud-centric approach, emphasizing volume-based engagement over individual quotas. The initiative is designed to provide partners with improved support, including access to sales tools, training resources, and methodologies tailored to the entire customer journey.
Infor's partner ecosystem comprises various types of collaborators: channel partners who resell and implement Infor products; alliance partners who co-sell and provide services complementing Infor's solutions; and product partners who develop niche applications integrated with Infor's offerings. As of 2024, alliance partners contributed approximately 25% of IPN-related activities, focusing on co-development and strategic alliances in industries like aerospace, healthcare, and government. Infor's strategic emphasis on selective partnerships aims to ensure that each partner has sufficient market share to succeed, thereby enhancing the overall customer experience.
Regionally, Infor has intensified its focus on the Asia-Pacific (APAC) market, recognizing the integral role of channel partners in this region. Efforts include redefining go-to-market strategies and preparing the business for change, with a particular emphasis on building long-term, strategic collaborations. These initiatives reflect Infor's commitment to evolving its partner ecosystem to better align with the demands of cloud-based ERP solutions and industry-specific requirements.
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/taxonomy
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