InMoment Strengths, Domain Expertise, and Key Differentiators
InMoment, supported by Madison Dearborn Partners, a prominent Chicago-based private equity firm, boasts an impressive client roster, encompassing 90 percent of the globe's automotive companies, eight out of 10 leading banks, nearly 20 percent of the top 50 retailers, and 40 percent of the foremost hospitality companies. Specializing in software-as-a-service customer survey and enterprise feedback management solutions, InMoment serves its clientele with cutting-edge technology and comprehensive support.
The company's cloud-native XI Platform is intricately designed with data science as its foundation, tailored to extract intelligence from various touchpoints within the entire experience ecosystem. This platform integrates insights from customers, employees, and market dynamics, enabling businesses to derive tangible, actionable value and foster meaningful relationships with both customers and employees. Comprising three interconnected clouds, namely the Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud, the platform seamlessly amalgamates data to provide companies with a holistic understanding of the critical factors influencing their bottom lines.
InMoment Recent Developments
InMoment is set to unveil a range of new solutions, including XI Workflow for managing complex data, XI Moments for curating, displaying, and alerting key experience moments, XI Digital Transformation, and XI Field Reporting.
InMoment Mergers and acquisitions (M&A) Activities
InMoment is set to unveil a range of new solutions, including XI Workflow for managing complex data, XI Moments for curating, displaying, and alerting key experience moments, XI Digital Transformation, and XI Field Reporting.
InMoment Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying InMoment applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of InMoment and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified InMoment Platform customers.
InMoment Overview
Ownership: - x
Number of Employees: 1000
Functional Market: Performance Management,
Key Verticals: Automotive, Banking and Financial Services, Communication, CPG, Healthcare, Leisure and Hospitality, Professional Services, Retail, Utility,
InMoment Key Cloud and HCM Applications
InMoment Platform
InMoment HCM and Cloud HCM Applications Revenues, $M:
| Type/Year | 2023 | 2024 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
InMoment Revenue Breakdown by Type:
InMoment HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets | % of HCM Revenue in the HR Segment | 2024 HCM Revenues, By HR Segment, $M | |
InMoment HCM Applications Revenues By Verticals, $M:
InMoment Total and HCM Applications Revenues by Region:
| Region | % of Total Revenues | 2024 Total Revenues, $M | 2024 HCM Applications Revenues, $M |
|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe |
InMoment Direct vs Indirect sales
| Type | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
InMoment Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified InMoment Customers
No. of InMoment Customers: 3000+
No. of InMoment HCM Applications Customers: x
No. of InMoment Cloud HCM Customers: x
No. of InMoment Cloud HCM Subscribers: x
InMoment boasts a diverse clientele of over 3,000 brands spanning 95 countries. Among its customers are renowned names such as Orange Leaf Frozen Yogurt, Total Wine & More, The Melting Pot, Costa Vida, Surrey and Sussex Healthcare NHS Trust (SASH), Smashburger, Transform Cosmetic Surgery Group, Debenhams, AMF, Shari's, Mattress Firm, Massage Envy Spa, Taco John's, Matalan, Pizza Hut, and many others.
InMoment Market Opportunities, M&A and Geo Expansions
InMoment is strategically positioned to capitalize on expansion opportunities through targeted acquisitions, particularly under the Mindshare strategy, as it aims to solidify its leadership in the Voice of the Customer (VoC) space. By strengthening its product portfolio and enhancing customer-centric capabilities, InMoment can better differentiate itself from larger competitors with wider market penetration. This acquisition-focused approach presents a clear pathway for scaling operations, increasing market share, and accelerating innovation to meet evolving customer experience demands.
InMoment Risks and Challenges
The recent appointment of John Lewis as Chairman and CEO at InMoment introduces a potential leadership transition risk, particularly during a period of strategic growth. While Lewis brings a strong pedigree in scaling analytics-driven businesses, the shift in executive leadership may cause short-term disruption as the company aligns under new strategic directives.
InMoment Ecosystem, Partners, Resellers and SI
In January 2024, InMoment announced a strengthened partnership with Bright, culminating in the development of a fully integrated, AI-powered upskilling application. This innovative solution aims to enhance employees' capabilities, refine coaching methods, and bridge skill gaps effectively. Catering primarily to large enterprises, the offering revolutionizes the employee journey, ultimately leading to an enhanced customer experience (CX). By leveraging real-time data from InMoment's operations, such as handle times, error rates, NPS, or customer survey scores, the integrated Bright and InMoment solution identifies individual associates' strengths and areas for improvement. Subsequently, Bright automates a personalized, monthly upskilling path tailored to each learner's development needs. The upskilling process incorporates AI-powered simulations, enabling learners to receive real-time ratings and coaching as they interact, make decisions, and navigate simulated systems. This immersive approach ensures that the practice and coaching experience remains realistic and pertinent to the employee's objectives.
The partners of InMoment include BrandXP, ClubIntel, Customer Experience Professionals Association (CXPA), Directions Research (DRI), Intellishop, Mystery Researchers, Research Now, Retail Feedback Group, ServiceCheck, StratFix, Voci, and Zylun Insights.
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/taxonomy
https://www.appsruntheworld.com/FAQ
