Press Ganey Forsta Strengths, Domain Expertise, and Key Differentiators
The HX Platform combines customer experience (CX), employee experience (EX), patient experience (PX), and market-research insights into a single, unified environment. It leverages AI-driven analytics to process and correlate feedback from more than 1 billion patient interactions and 3.1 million caregiver voices, enabling organizations to identify emerging trends, predict key outcomes, and prioritize improvement initiatives. Through real-time dashboards, automated benchmarking, and advanced natural-language processing, the platform transforms disparate data streams into actionable insights that drive continuous, data-informed decision-making.
Press Ganey Forsta Recent Developments
Between July 2024 and February 2025, Press Ganey Forsta enhanced its experience-management suite with a series of AI-driven updates. It deepened its PX Connect Suite’s analytics by integrating Epic data synthesis and introduced automated workflows for Magnet accreditation preparation within its Human Experience Platform. In early 2025, the platform gained predictive modules for patient safety events and workforce turnover trends and formed a partnership with Microsoft to leverage Azure’s generative AI for ambient listening and draft report generation. Most recently, at HX25, it unveiled context-aware feedback triage, conversational AI survey bots, and automated root-cause analysis tools, underscoring its commitment to accelerating insight-to-action in healthcare.
Press Ganey Forsta Mergers and acquisitions (M&A) Activities
Between July 2024 and February 2025, Press Ganey Forsta enhanced its experience-management suite with a series of AI-driven updates. It deepened its PX Connect Suite’s analytics by integrating Epic data synthesis and introduced automated workflows for Magnet accreditation preparation within its Human Experience Platform. In early 2025, the platform gained predictive modules for patient safety events and workforce turnover trends and formed a partnership with Microsoft to leverage Azure’s generative AI for ambient listening and draft report generation. Most recently, at HX25, it unveiled context-aware feedback triage, conversational AI survey bots, and automated root-cause analysis tools, underscoring its commitment to accelerating insight-to-action in healthcare.
Press Ganey Forsta Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Press Ganey Forsta applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Press Ganey Forsta and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified HX Platform customers.
Press Ganey Forsta Overview
Ownership: - x
Number of Employees: 3000
Functional Market: Performance Management,
Key Verticals: Automotive, Banking and Financial Services, CPG, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Non Profit, Professional Services, Retail, Transportation,
Press Ganey Forsta Key Cloud and HCM Applications
HX Platform
Press Ganey Forsta HCM and Cloud HCM Applications Revenues, $M:
| Type/Year | 2023 | 2024 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Press Ganey Forsta Revenue Breakdown by Type:
Press Ganey Forsta HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets | % of HCM Revenue in the HR Segment | 2024 HCM Revenues, By HR Segment, $M | |
Press Ganey Forsta HCM Applications Revenues By Verticals, $M:
Press Ganey Forsta Total and HCM Applications Revenues by Region:
| Region | % of Total Revenues | 2024 Total Revenues, $M | 2024 HCM Applications Revenues, $M |
|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe |
Press Ganey Forsta Direct vs Indirect sales
| Type | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Press Ganey Forsta Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Press Ganey Forsta Customers
No. of Press Ganey Forsta Customers: 43000
No. of Press Ganey Forsta HCM Applications Customers: x
No. of Press Ganey Forsta Cloud HCM Customers: x
No. of Press Ganey Forsta Cloud HCM Subscribers: x
Press Ganey Forsta supports a global client base of over 43,000 organizations, spanning healthcare systems, health insurers, hospitality groups, financial services firms, retailers, and technology companies. These clients rely on the HX Platform to measure satisfaction, improve quality, and enhance reputation across every touchpoint of their customer and employee journeys. Some of their largest healthcare and health-plan clients include Cleveland Clinic, Cedars-Sinai, Northwell Health, and UCLA Health, alongside major payers such as UnitedHealthcare, Cigna, and Centene.
Press Ganey Forsta Market Opportunities, M&A and Geo Expansions
Press Ganey Forsta can leverage its AI investments to accelerate development of generative-AI features, advanced analytics, and self-service healthcare research tools that turn complex feedback into real-time, prescriptive guidance. The company is also well positioned to expand its cross-industry footprint from retail and financial services to hospitality and automotive and deepen its presence in fast-growing markets across Asia-Pacific, Latin America, and Europe. By unifying patient, customer, employee, and market-research data on its HX Platform, Press Ganey Forsta can introduce end-to-end “experience orchestration” offerings that guide clients from insight generation through automated action planning and performance tracking.
Press Ganey Forsta Risks and Challenges
Press Ganey Forsta faces a range of future risks related to its ongoing expansion and integration efforts. The acquisition of Forsta introduced financial pressures, including lower operating margins and higher integration costs, which have increased execution risk and could affect future cash flow. Entering new industries beyond healthcare exposes the company to strong competition and demands significant adaptation of its products and go-to-market strategies. Data security and regulatory compliance remain critical concerns due to the volume of sensitive patient and employee data the company handles. Additionally, maintaining internal workforce well-being is essential to ensuring long-term service quality and organizational performance in a demanding and fast-evolving environment.
Press Ganey Forsta Ecosystem, Partners, Resellers and SI
Press Ganey Forsta has developed a partner ecosystem designed to expand the reach and functionality of its Human Experience (HX) Platform through collaborations with resellers, integration specialists, and implementation consultants. A notable initiative is Forsta's Human Experience (HX) Partner Program, which enables market research agencies to offer fully white-labeled customer experience (CX) solutions powered by Forsta’s technology. Some of Press Ganey Forsta’s key technology and integration partners include Epic, Oracle Cerner, Microsoft Dynamics, Salesforce, Adobe Experience Cloud (Marketo), Google, Meta, Twilio, and Zapier. They also collaborate with industry alliances and healthcare organizations such as the American Hospital Association (AHA), the American Nurses Credentialing Center (ANCC), and the Beryl Institute to ensure best practices and standards are embedded across their HX Platform.
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/taxonomy
https://www.appsruntheworld.com/FAQ
