Ramco Systems Strengths, Domain Expertise, and Key Differentiators
In 2021, Ramco Global Payroll launched Self Explaining Payslip and expanded its coverage to 60+ countries on its own platform and 100+ countries through partner networks. On the Aviation front, Ramco established a wholly-owned subsidiary in the United States to focus on the defense sector. Globally, Ramco Aviation has been winning significant deals, implementing solutions in several organizations, and renewing ties with a few more existing clients. The AI and ML-driven solution has also been helping clients in processing PDF-based OEM and customer documents, augmenting shopfloor digitization, spotting discrepancies, autosuggestion of aircraft parts, etc. The benefits arising from Ramco’s R&D efforts are categorized as below: • Universal Fetch Engine (UFE) & Universal Personalization Engine (UPE): Since the launch of these features last year, the R&D team has invested significant time and effort in enhancing these features with the latest technological stacks. Quick data retrieval and enquiries were enabled through UFE, especially as APIs, which is a faster way to build and consume. The Universal Personalization Engine is embraced for more activities in procurement to give personalized data defaulting and ease of data entry. • Zero UI: i. Approvals: This year, a host of new transactions were brought under the coverage of multi-level approval with mail and actions. ii. Chatbots: Bot-driven conversational flows were extended for supplier self-service, purchase request and work request functions. • Building API Stacks: Ramco continues to build its standard API library. API is looked at as a generic fabric to scale up the application and enable multi-channel integration with the application be it via bots, e-mail or mobile.
Ramco Systems Recent Developments
In 2021, Ramco launched 360o Pandemic Control System for workplace safety & employee health for organizations that resumed operations post lockdown.
In 2021, Ramco added several innovative features using Ramco’s underlying AI & ML platform, such as anomaly detection and providing smart suggestions, data defaulting using Ramco’s Personalization Engine to minimize manual data entry, thus reducing manual errors & increasing throughput, zero UI features like Chatbots, smart adaptive forms, real-time alerts, interactive dashboards and voice recognition and voice-enabled transaction processing. Also added enhanced hubs (for the heavy-duty users, to get all the work done in one place), extensive addition of APIs during the last year to enable Application, Channel and Device independence of the user interface.
Microsoft and Ramco Systems made the launch of Ramco Global Payroll Software on Microsoft Dynamics 365 thus bringing a powerful combination of Talent and Payroll on a unified platform infused with Microsoft AI capabilities around Chatbots and Facial recognition. With this launch, organizations can benefit from a holistic HR offering which covers Dynamics 365 Talent and Ramco Payroll across 45+ countries in Asia, Middle East, Africa, Australia & New Zealand.
In the ERP business, Ramco rolled out important features like anomaly detection, a real-time personalization engine and smart features for reducing data entry by up to 90%. In the logistics business, they extended functionality to hubs, rail freight, and also addressed the logistics boom driven by e-commerce. In the HRP business, Ramco introduced several features to enhance employee engagement that includes Self-Explaining Payslip to cut down HR Support cost significantly and self-configuring Payroll leveraging AI & ML capabilities.
While Ramco Payroll covers the statutory and regulatory requirements across 50+ countries, they will be embarking on a journey to cover the regulatory requirements of 62+ countries in the upcoming year, with a specific focus on covering countries in Europe. The aviation business introduced a host of solutions under Inventory Technical Management services enabling inventory pooling amongst customers to reduce inventory holding costs and allow for loan/exchange of expensive aviation parts (rotables), the visual drag & drop planning and scheduling tools, and flight ops module with manufacturing capabilities to address customer needs holistically.
Despite the industry challenges during the pandemic, the AAD business had a significant contribution this year with further inroads into the US Defense segment, onboarding one of Europe’s largest MROs and making a mark in emerging market segments through early wins in Unmanned Aerial Vehicles (UAV) & Drone segment. This was augmented with several successful customer go-lives during the year.
Ramco Systems Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Ramco Systems applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Ramco Systems and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Ramco ERP, Ramco HCM, Ramco Aviation, Ramco Logistics, Ramco MRO customers.
Ramco Systems Overview
Ownership: - RAMCOSYS (NSE); 532370 (BSE)
Number of Employees: 2000+
Key Verticals: Aerospace and Defense, Automotive, Construction, Real Estate, Distribution, Federal Government, Manufacturing, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Ramco Systems Key Cloud and HCM Applications
Ramco ERP, Ramco HCM, Ramco Aviation, Ramco Logistics, Ramco MRO
Ramco Systems HCM and Cloud HCM Applications Revenues, $M:
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* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Ramco Systems Revenue Breakdown by Type:
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Ramco Systems HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets
2021 HCM Revenues, By Sub-Functional Markets, $M
Ramco Systems HCM Applications Revenues By Verticals, $M:
Ramco Systems Total and HCM Applications Revenues by Region:
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Ramco Systems Direct vs Indirect sales
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Ramco Systems Customers - Breakdown by Geo, Size, Vertical and Product
No. of Ramco Systems Customers: 1575
No. of Ramco Systems HCM Applications Customers: 1575
No. of Ramco Systems Cloud HCM Customers: 500
No. of Ramco Systems Cloud HCM Subscribers: 150000
Complete with chatbots, voice, and facial recognition-based workforce management, Ramco HR with Global Payroll serves more than 500+ clients worldwide. Recent customer wins in the HCM sector are: Classic Fashion Apparel Industry Ltd. Co., Halliburton, Averda, Herfy Food Services Co., and many others.
While HCM with Global Payroll has gathered significant momentum in the Asia region, ERP turned the tide in its favour with its Logistics Suite. From Malaysia’s leading Courier service provider, Nationwide Logistics to the Philippines market leader, AAI Logistics; Ramco Logistics has started making steady inroads into the region. Ramco ERP has over 1000 customers and 150000 users.
Ramco Aviation Software is trusted by over 22,000 users in the management of over 4,000 aircraft globally. Recent customer wins in the Aviation sector include Aero Contractors Company of Nigeria Limited, Hong Kong Aircraft Engineering Company Limited (HAECO Group), China Aircraft Services Limited, Life Flight Network and many others.
Ramco’ Cloud customers include Norske Skog Australasia (largest publication paper producer in Australasia, successfully gone live with Ramco ERP on Cloud for 650+ users, in record time of 8 months), DHFL Pramerica Life Insurance (DPLI) (a joint venture between Dewan Housing Finance Corporation Ltd. (DHFL) and Prudential International Insurance Holdings, Ltd. (PIIH) with 2500+ employees), FreshFood Management Services (FreshFood) (Australia based Manufacturer and coffee supplier of – The House of Robert Timms, Bushells Coffee, Café-Bar and Picco brands) Sharaf DG (leading retail chain with 8000+ employees across 13 countries covering UAE, GCC, Middle East ; Far East), Engsol (Engineering Solutions company headquartered in Abu Dhabi), DaarYaas Group (retail group with presence spread across UAE, N.Africa and Egypt), Al Shabab Club (leading sports club in UAE), Blue Nile Mashreq Bank (a leading bank in N.Africa) and Nesma (a diversified business conglomerate in Saudi with a portfolio of 40+ companies and 25000+ employees).
Other Cloud and on-premise customers include Malaysia Airlines, Cobham Aviation Services, Air Methods, Emirates Air, GoAir, Air Tahiti, Caribbean Airlines, Hevilift, Astra Airlines, Dabur India, Delhi Duty Free, Sharaf DG, Engso and many more.
Ramco Systems Market Opportunities, M&A and Geo Expansions
Businesses all over the world are continuously striving to optimise their business processes in order to increase operational efficiency while controlling operating costs. The organizations are now focussing on a technological breakthrough that can lead to a centralized solution to manage a variety of business processes and drive efficiency. This necessitates the need for a new-age ERP that understands the businesses as well as the sector-specific processes. This new-age ERP would not be a ‘one-size-fits-all ERP’, but a more extensive, personalised, user-friendly application that addresses the dynamic needs of organizations. With the growth of new technologies, customers are looking forward to seamlessly integrating their businesses by potentially reshaping the ERP landscape and demanding higher personalization. The multi-country payroll solutions market is expected to witness an annual growth of 17%. Ramco will continue with its strategy to expand its reach, by partnering with in-country providers in countries where it does not yet have statutory. With on-demand pay, and flexi-pay becoming need of the hour, Ramco Systems will benefit from the partnerships with Fintech companies in India and Australia. It will further enable Ramco Systems’ client base to leverage various financial wellness benefits such as earned wage access, salary advances and personal loans through an easy-to-use platform leading to higher employee satisfaction and strong retention rates. Ramco envisions to be a de-facto standard and a global leader in offering payroll solutions and services. The logistics industry is well poised for consistent growth and modernization. There is a strong demand for new technologies that provide opportunities to more efficiently manage the movement and storage of goods, improve visibility and achieve on-time delivery. Businesses in the aviation industry are increasingly adopting new technology to streamline and optimize processes across the organization, reduce turnaround time (TAT) of aircraft maintenance, improve operational efficiency through migration to paperless operations, and improve overall aircraft availability and mission readiness. Ramco’s strategic priorities going ahead will be the third party MRO, Defense, Heli, eVTOL and UAS segments.
In March 2020, Ramco Innovation Lab in Singapore unveiled an advanced facial recognition based Time & Attendance System – RamcoGEEK, embedded with Temperature recording and IoT sensor doors to enable organizations move towards a ‘Touch-less’ attendance and workplace access, in the wake of the COVID-19 outbreak.
Through 2019, Aviation makes significant gains in Greater China market with two large wins; ventures into Mexico with the largest heli-operator and MRO, re-affirming its footprint in the Heli space. Ramco also signs large multi-million-dollar deal from a leading Australian University for HR & Payroll transformation marking its expansion into Higher Education vertical. Ramco Systems partnered with NTT DATA Services, a recognized leader in global technology services, to enable clients to modernize enterprise applications to drive digital transformation. The collaboration will combine Ramco’s innovative enterprise software solution offerings with NTT DATA’s world-class, strategy-led business and technology services.
With the advent of Artificial Intelligence, Natural Language Processing, conversations are gaining a whole new meaning. By bringing the technology to the enterprise system, Ramco Systems believe adoption of ERPs will not just be restricted to a few pockets, but will get universally used across the organization. Also, from a business context, enterprise applications are a highly cluttered market with limited room for differentiation. They don't want to be just another ERP player in the market. It is their thirst to deliver customer value that drives them to bet on new technology and bring innovative features to the market.
While traditional ERP goliaths are playing the catch-up game, Ramco Systems pride in being amongst the pioneers in bringing bots to enterprises. Bot is their sling that is getting the 'digital' and 'user experience' savvy ERP buyer to them. HoloLens, on the other hand, has been paving way for the future of work. In a nutshell, umpteen number of disruptive innovation with real-time business use cases have been developed at The MRO Innovation Lab, Singapore, during the year.
Ramco Systems Risks and Challenges
The COVID-19 Pandemic has impacted revenues from the countries that witnessed prolonged lockdown. To address this, Ramco has a well-diversified geographic business model. Moreover, Ramco has adopted the hybrid work model in order to ensure business continuity and customer service.
Furthermore, due to the COVID-19 pandemic, there has been a global slowdown, causing discretionary spends to be muted. This has been impacting the IT industry overall. To mitigate this, Ramco is constantly calibrating its costs with reference to emerging market changes.
It is necessary to have strong measures against ransomware attacks, as they can severely impact all activities carried out from a company's servers and cripple any managed services they may offer. To mitigate this risk, Ramco has moved all of its development servers, client production servers, and client operations platforms to the cloud, in addition to segmenting the network to prevent any potential attack on one segment to impact another. Ramco has also set up 3 levels of backup (& disaster recovery), also addressing country risk.
It is important for tech companies to prevent their offerings from becoming obsolete, as with no refresh in technology and the rapid strides by the competition, their product sales and revenue will be impacted. Ramco is keeping its platform updated and upgraded and staying ahead of the competition, in addition to making R&D investments on new technologies.
Ramco Systems Ecosystem, Partners, Resellers and SI
The Ramco partner ecosystem includes Platform Partners, Technology and Solution Partners and Business Partner. Ramco Platform Partners are: Deloitte, EY and KPMG. Technology and Solution Partners are: Microsoft, Amazon Web Services, Qlik, SumTotal, Cornerstone And Alcolizer. Business Partners are: Fujitsu, NTT, Mazars, Hitachi, currencytransfer.com, BirlaSoft, Tech Mahindra, TATA Consultancy Services and Infosys.
Ramco Systems Cloud Platform (PaaS) and Infrastructure (IaaS) Details
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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