SER Group Strengths, Domain Expertise, and Key Differentiators
SER Group’s core strength lies in its AI-powered Doxis platform, which excels in automating content understanding and streamlining business processes across enterprise ecosystems. The platform’s scalability and robust integration with systems like SAP, Salesforce, and Microsoft enhance its appeal to large enterprises. With over 35 years of ECM expertise, SER Group offers a proven track record of delivering secure, compliant, and efficient solutions. Its global presence, supported by 22 locations and a dedicated workforce, ensures tailored customer support and rapid deployment, making it a trusted partner for organizations seeking digital transformation.
SER Group Recent Developments
In 2024, SER Group continued to advance its leadership position in the enterprise content management (ECM) market through sustained innovation within its AI-powered Doxis Intelligent Content Automation platform. Recent enhancements have improved the platform’s scalability and ability to integrate seamlessly with a broad ecosystem of enterprise applications. To fuel its expansion strategy, SER has broadened its international reach, with a strong emphasis on growing its presence in North America and the Middle East to meet increasing demand for cloud-based ECM solutions. Additionally, the company has strengthened its leadership team by bringing in seasoned executives to drive product innovation and elevate customer engagement, ensuring it is well-positioned to capture the growing market for intelligent automation in digital transformation efforts.
SER Group Mergers and acquisitions (M&A) Activities
In 2024, SER Group continued to advance its leadership position in the enterprise content management (ECM) market through sustained innovation within its AI-powered Doxis Intelligent Content Automation platform. Recent enhancements have improved the platform’s scalability and ability to integrate seamlessly with a broad ecosystem of enterprise applications. To fuel its expansion strategy, SER has broadened its international reach, with a strong emphasis on growing its presence in North America and the Middle East to meet increasing demand for cloud-based ECM solutions. Additionally, the company has strengthened its leadership team by bringing in seasoned executives to drive product innovation and elevate customer engagement, ensuring it is well-positioned to capture the growing market for intelligent automation in digital transformation efforts.
SER Group Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying SER Group applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of SER Group and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Doxis4 customers.
SER Group Overview
Ownership: - Carlyle Group Inc
Number of Employees: 600
Functional Market: Core HR, Compliance,
Key Verticals: Banking and Financial Services, Communication, Construction and Real Estate, CPG, Distribution, Education, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Professional Services, Retail, Transportation, Utility,
SER Group Key Cloud and HCM Applications
Doxis4
SER Group HCM and Cloud HCM Applications Revenues, $M:
| Type/Year | 2023 | 2024 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
SER Group Revenue Breakdown by Type:
SER Group HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets | % of HCM Revenue in the HR Segment | 2024 HCM Revenues, By HR Segment, $M | |
SER Group HCM Applications Revenues By Verticals, $M:
SER Group Total and HCM Applications Revenues by Region:
| Region | % of Total Revenues | 2024 Total Revenues, $M | 2024 HCM Applications Revenues, $M |
|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe |
SER Group Direct vs Indirect sales
| Type | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
SER Group Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified SER Group Customers
No. of SER Group Customers: 2000
No. of SER Group HCM Applications Customers: x
No. of SER Group Cloud HCM Customers: x
No. of SER Group Cloud HCM Subscribers: 5000000
SER Group serves a global client base of over 2,000 corporate organizations, including half of the DAX 30 companies. The company offers a comprehensive range of services, from expert consulting and tailored customer support to seamless software implementation and ongoing maintenance. Its diverse clientele spans multiple industries, with notable names such as 3 Banken Group, Wurth, Allianz Global Investors, Andritz, August Storck KG, Bauhaus, Baur Versand, Bernard Krone Holding, Daiichi Sankyo, DHL Express, Edeka Nord, Eissmann Group Automotive, Energie AG, Eni Austria, GEFA Bank, Grohe AG, Hansa-Flex AG, Hero AG, LBS, Metabowerke GmbH, New Yorker, Raffinerie Heide GmbH, Randstad Germany, SEW Eurodrive, SGL Group, Stadt Bochum, Strabag, TGW Logistics, Veka, and many more.
SER Group Market Opportunities, M&A and Geo Expansions
SER Group has pursued an aggressive acquisition strategy to bolster its technological capabilities and market reach. In 2025, the company acquired AFI Solutions to enhance its SAP document automation expertise and Klippa, an intelligent document processing innovator, to strengthen its smart content platform. These acquisitions align with SER Group’s goal of delivering cutting-edge AI-driven solutions and expanding its footprint in the ECM and intelligent content automation markets. Backed by strategic investments from private equity firms, these moves enable SER Group to integrate advanced technologies and accelerate growth in key regions, reinforcing its competitive edge.
SER Group Risks and Challenges
As SER Group expands rapidly through M&A, maintaining consistent service quality, brand reputation, and regulatory compliance across a growing and diversified portfolio remains a critical risk factor that must be carefully mitigated.
SER Group Ecosystem, Partners, Resellers and SI
SER Group’s ecosystem is built around its Doxis platform, which integrates seamlessly with leading enterprise systems such as SAP, Salesforce, and Microsoft, creating a unified digital environment. Strategic partnerships with technology providers and research institutions enhance its innovation pipeline, particularly in AI and cloud computing. The company’s collaboration with global private equity firms supports its growth strategy, enabling rapid market expansion and technology acquisitions. With a network of 22 global locations and a robust partner channel, SER Group fosters a cohesive ecosystem that delivers end-to-end content management and automation solutions to its diverse customer base.
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/taxonomy
https://www.appsruntheworld.com/FAQ
