Talkdesk Strengths, Domain Expertise, and Key Differentiators
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity
Talkdesk Recent Developments
During COVID-19 pandemic, the company has made its business-continuity service free for 90 days for organizations that sign up before May 1.
In June 2019, Talkdesk has unveiled Talkdesk Boost, a new way to accelerate corporate digital transformation by augmenting existing voice systems with AI-infused, cloud-based contact center applications to boost agent productivity, operational agility, and customer experience.
Talkdesk Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Talkdesk applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Talkdesk and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Talkdesk Contact Center customers.
Ownership: - x
Number of Employees: 2000
Functional Market: Performance Management,
Key Verticals: Banking and Financial Services, Communication, Real Estate, Consumer Packaged Goods, K681, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Media, Professional Services, Retail, Transportation, Utilities,
Talkdesk Key Cloud and HCM Applications
Talkdesk Contact Center
Talkdesk HCM and Cloud HCM Applications Revenues, $M:
|Type/Year||2020||2021||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|HCM Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud HCM Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Talkdesk Revenue Breakdown by Type:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
Talkdesk HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets
2021 HCM Revenues, By Sub-Functional Markets, $M
Talkdesk HCM Applications Revenues By Verticals, $M:
Talkdesk Total and HCM Applications Revenues by Region:
|Region||% of Total Revenues||2021 Total Revenues, $M||2021 HCM Applications Revenues, $M|
Talkdesk Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
Talkdesk Customers - Breakdown by Geo, Size, Vertical and Product
No. of Talkdesk Customers: 1800
No. of Talkdesk HCM Applications Customers: 1800
No. of Talkdesk Cloud HCM Customers: x
No. of Talkdesk Cloud HCM Subscribers: 30000
Talkdesk has 1,800 innovative, customer-centric customers such as IBM, Peloton and Stitch Fix and many others. In less than a year, Talkdesk expanded its presence in Europe to more than 20 countries with the United Kingdom, Portugal, Spain, and Germany, as the main markets and doubled the number of customers in Europe.Â The development center in Portugal employs more than 200 people. In addition, the company also has data centers in Ireland and Frankfurt.
Talkdesk Market Opportunities, M&A and Geo Expansions
In August 2021, Talkdesk received $230 million in new Series D funding that more than triples the company’s valuation to $10 billion. Talkdesk has $498 million in total funding since its inception in 2011.
Talkdesk to revolutionize cloud contact center industry with 20 products in first 20 weeks of 2020. Talkdesk 20-in-20 kicks off with Virtual Agent, a conversational, intelligent assistant deployed on the voice channel, delivering artificial intelligence (AI) to customer self-service applications.
Talkdesk has built its reputation as an industry disruptor through a rapid pace of innovation that has brought more than 600 features to the market over the past 18 months, including 200 patents in 100 days, which paved the way for the 20-in-20 program. This pace continues as Talkdesk aims to fully reveal an ambitious 20-in-20 plan at Opentalk 2020, the premier customer experience (CX) event of the year. Talkdesk 20-in-20 will introduce innovative advancements for the CX industry focused on collaboration, customer self-service, customization, digital transformation, employee engagement and proactive communication.
Talkdesk Risks and Challenges
In 2019, Talkdesk expanded its management team to include the former GM of the Cisco contact center business, Vasili Triant, as chief strategy officer (CSO) to execute it's growth strategy in a highly competitive market - CcaaS
Talkdesk Ecosystem, Partners, Resellers and SI
The company currently has offices in the US, the UK, and Portugal. In November 2019, Talkdesk launched a new integration with Zoom, the innovators in cloud video meetings. This new partnership allows contact centers to be more customer-centric, through an updated integration that expands the pool of available employees in a contact center. This means that businesses can aid from departments and sectors outside of the traditional contact center, allowing more precise support to match each customers particular needs.
Talkdesk Cloud Platform (PaaS) and Infrastructure (IaaS) Details
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- Talkdesk Public Cloud and Infrastructure (IaaS)
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- Talkdesk Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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