Talkdesk Acknowledged as a Key HR Software Provider by APPS RUN THE WORLD in the HCM Top 500 Market Report

201 Spear Street, Suite 1100

San Francisco, CA, 94105, United States

1 844-332-2859

https://www.talkdesk.com/

318 Talkdesk

Talkdesk Strengths, Domain Expertise, and Key Differentiators

The Talkdesk Enterprise Contact Center Platform enables businesses to leverage customer experience as a competitive advantage. With performance comparable to enterprise standards and user-friendly features resembling consumer applications, Talkdesk effortlessly adjusts to the changing requirements of sales and support teams, leading to heightened customer satisfaction, increased productivity, and cost savings. The Talkdesk CX Cloud offers a comprehensive end-to-end customer experience solution that seamlessly combines enterprise scalability with consumer-friendly simplicity.

Talkdesk Recent Developments

In April 2022, Talkdesk launched the Talkdesk Financial Services Experience Cloud for Insurance, marking the industry's inaugural customer experience (CX) solution crafted to seamlessly unify the insurance customer journey. This distinctive platform boasts profound integrations with top-tier claims management systems (CMS), policy administration systems (PAS), and customer relationship management (CRM) systems.

In January 2022, Talkdesk launched the Talkdesk Retail Experience Cloud, a specialized AI-powered customer service solution tailored for retailers. This distinctive platform integrates the customer journey seamlessly across both physical and digital channels, enabling brands to engage with customers at various touchpoints. With pre-configured retail workflows and scripts, the platform ensures value is delivered in every conversation. Additionally, the inclusion of "retail fluent" pre-trained AI enhances the speed at which resolutions are achieved.

In June 2019, Talkdesk introduced Talkdesk Boost, a novel approach to expedite corporate digital transformation. This involves enhancing existing voice systems with AI-infused, cloud-based contact center applications to enhance agent productivity, operational agility, and overall customer experience.

Talkdesk Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Talkdesk applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Talkdesk and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Talkdesk Contact Center customers.

Talkdesk Key Cloud and HCM Applications

Talkdesk Contact Center

Talkdesk HCM and Cloud HCM Applications Revenues, $M:

Type/Year20222023YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
HCM Applications Revenues, $M Subscribe Subscribe Subscribe

* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Talkdesk Revenue Breakdown by Type:

TypeLicenseServicesHardwareS&MSaaSPaaSIaaSOtherTotal
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

Talkdesk Total and HCM Applications Revenues by Region:

Region% of Total Revenues2023 Total Revenues, $M2023 HCM Applications Revenues, $M
Americas Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe

Talkdesk Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Talkdesk Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Talkdesk Customers


No. of Talkdesk Customers: 1800

No. of Talkdesk HCM Applications Customers: x

No. of Talkdesk Cloud HCM Customers: 1800

No. of Talkdesk Cloud HCM Subscribers: 30000


Talkdesk boasts a customer base of 1,800, including renowned companies such as IBM, Peloton, Stitch Fix, Acxiom, Fujitsu, Trivago, Adore Me, Aligned Modern Health, ANEGIS, Aspiration, Bidx.com, Boostability, Cherwell Software, and others. The company has significantly expanded its European presence, penetrating over 20 countries, with the United Kingdom, Portugal, Spain, and Germany as its primary markets. This expansion has led to a doubling of the customer count in Europe. The development center in Portugal, employing more than 200 people, plays a crucial role in the company's operations. Furthermore, Talkdesk operates data centers in Ireland and Frankfurt.

Talkdesk Market Opportunities, M&A and Geo Expansions

In October 2023, Talkdesk unveiled noteworthy product enhancements aimed at intensifying the integration of generative AI (GenAI) within its leading Talkdesk CX Cloud platform and Industry Experience Clouds. This update enables companies across various sectors to effortlessly implement, oversee, and refine GenAI in their contact centers without the need for coding expertise. This approach helps eliminate inaccuracies and irresponsible AI usage, mitigating potential brand risks, while also facilitating the creation of a robust and personalized experience for customers.

In August, Talkdesk revealed the successful completion of its series D funding, securing a total of $230 million. This achievement propels the company's valuation to over $10 billion, positioning it as one of the most highly valued private entities in the SaaS and enterprise software industry. Simultaneously, Talkdesk announced the appointment of Sydney Carey as the Chief Financial Officer (CFO).

Talkdesk Risks and Challenges

In March 2023, the appointment of William (Bill) Welch as president and chief operating officer (COO) was announced by Talkdesk, introducing a potential company risk associated with changes in leadership and organizational structure.

Talkdesk Ecosystem, Partners, Resellers and SI

In July 2023, eGain Corporation, a customer engagement knowledge platform, disclosed a collaboration with Talkdesk to aid businesses in modernizing customer service through the integration of AI-infused knowledge management and advanced digital capabilities. This partnership allows shared clients to utilize the complete Talkdesk cloud contact center platform along with eGain's highly-rated suite for knowledge-driven digital engagement.

Talkdesk Cloud Platform (PaaS) and Infrastructure (IaaS) Details

Subscribe to read more about:

  • Talkdesk Public Cloud and Infrastructure (IaaS)
  • Talkdesk Platform (PaaS)
  • Talkdesk Application Delivery
  • Talkdesk Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).


For additional information on our methodologies, here's the link:

https://www.appsruntheworld.com/About Us
https://www.appsruntheworld.com/taxonomy
https://www.appsruntheworld.com/FAQ



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