Zoom Communications Strengths, Domain Expertise, and Key Differentiators
Zoom Video facilitates seamless connections by offering video, voice, chat, and content-sharing capabilities. It enables face-to-face video experiences for numerous participants in a single meeting, regardless of diverse devices and locations.
Zoom Communications Recent Developments
Zoom Communications, Inc. has recently rebranded from Zoom Video Communications, Inc., signaling a strategic shift towards an AI-first approach. The company introduced AI Companion 2.0, aiming to enhance productivity by automating tasks such as meeting summaries and email drafting. This move aligns with Zoom's broader vision to evolve beyond video conferencing into a comprehensive communications platform.
Zoom Communications Mergers and acquisitions (M&A) Activities
Zoom Communications, Inc. has recently rebranded from Zoom Video Communications, Inc., signaling a strategic shift towards an AI-first approach. The company introduced AI Companion 2.0, aiming to enhance productivity by automating tasks such as meeting summaries and email drafting. This move aligns with Zoom's broader vision to evolve beyond video conferencing into a comprehensive communications platform.
Zoom Communications Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Zoom Communications applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Zoom Communications and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Zoom Video Communications customers.
Zoom Communications Overview
Ownership: - NASDAQ: ZM
Number of Employees: 7412
Functional Market: Performance Management,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction and Real Estate, CPG, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Non Profit, Oil Gas Chemicals, Professional Services, Retail, Transportation, Utility,
Zoom Communications Key Cloud and HCM Applications
Zoom Video Communications
Zoom Communications HCM and Cloud HCM Applications Revenues, $M:
| Type/Year | 2023 | 2024 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Zoom Communications Revenue Breakdown by Type:
Zoom Communications HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets | % of HCM Revenue in the HR Segment | 2024 HCM Revenues, By HR Segment, $M | |
Zoom Communications HCM Applications Revenues By Verticals, $M:
Zoom Communications Total and HCM Applications Revenues by Region:
| Region | % of Total Revenues | 2024 Total Revenues, $M | 2024 HCM Applications Revenues, $M |
|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe |
Zoom Communications Direct vs Indirect sales
| Type | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Zoom Communications Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Zoom Communications Customers
No. of Zoom Communications Customers: x
No. of Zoom Communications HCM Applications Customers: x
No. of Zoom Communications Cloud HCM Customers: x
No. of Zoom Communications Cloud HCM Subscribers: x
Zoom Communications, Inc. maintains a broad and diversified customer portfolio, reflecting its strong market presence across industries and institutions. As of the first quarter of fiscal year 2026, the company reported approximately 192,600 enterprise clients, including 4,192 customers contributing over $100,000 in trailing 12-month revenue. Notable enterprise relationships include Amazon, which has significantly expanded its use of Zoom’s platform, and Delta Air Lines, which recently adopted Workvivo to enhance employee engagement and internal communication. The company’s client base spans major technology firms such as VMware, Uber, Workday, ServiceNow, and Splunk, as well as educational institutions including the University of San Francisco, Kansas State University, Columbia Business School, and the University of Washington. This diverse customer mix underscores Zoom’s adaptability and relevance across both corporate and academic environments.
Zoom Communications Market Opportunities, M&A and Geo Expansions
Zoom Communications, Inc. is well-positioned to capitalize on the growing demand for AI-driven collaboration tools, with Zoom AI Companion’s agentic capabilities opening new productivity avenues. Expansion into underserved regions, such as Asia-Pacific and Africa, offers significant growth potential as hybrid work models persist. Partnerships with Mitel and AWS Marketplace enhance market penetration, providing flexible deployment options. The rising adoption of Zoom Contact Center and Workvivo, with 65% year-over-year growth in contact center revenue, positions Zoom to capture market share in customer experience and employee engagement solutions.
Zoom Communications Risks and Challenges
Zoom faces risks associated with intense competition in the unified communications market, particularly from established players like Microsoft Teams, Cisco Webex, and RingCentral. The company must also navigate potential challenges related to data privacy and security, ensuring compliance with global regulations. Economic fluctuations and geopolitical tensions could impact Zoom's international operations and growth prospects.
Zoom Communications Ecosystem, Partners, Resellers and SI
Zoom has cultivated a robust ecosystem through strategic partnerships and integrations, enhancing its platform's versatility. Collaborations with companies like Mitel have enabled the development of hybrid communication solutions, combining Zoom's AI capabilities with traditional telephony systems. The company's open ecosystem approach fosters innovation and allows for seamless integration with various third-party applications, catering to a wide range of customer needs.
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/taxonomy
https://www.appsruntheworld.com/FAQ
