Capita Software Among Cloud Top 500

30 Berners Street

London, x, W1T 3LR, United Kingdom

44 20 7799-1525


Capita Software Strengths, Domain Expertise, and Key Differentiators

Capita offers workforce management software through Isys Group, which focuses on all aspects of time and attendance systems, workforce scheduling, HR systems, and employee screening. The company has also developed an ID verification software solution, Intelligent Identity, that enables clients to carry out due diligence on potential employees. It can also be used to verify the identity of customers buying products in regulated sectors such as banking.

Isys Group has over 500 national and international customers in sectors including banking, global facilities management, and online gaming. Capita focuses on business process outsourcing opportunities and professional support services in the UK and Europe. Its parent Capita PLC is one of the largest government contractors in the United Kingdom. Capita Software, the software division, has 250 employees responsible for a number of key verticals including egovernment, social care, and income collection in health. Over the past few years, it has purchased a number of companies including SunGard Public Sector business in the UK. In the healthcare space, it has bought additional assets in emergency services (Beat Systems, Cedar HR Software ), Health ( Insurance Medical Group, Team24 for recruitment, Tribal health division).

Capita's software services division is a supplier of revenues, benefits, payment management, e-government, and integrated housing management systems within the public sector and social housing marketplace. As a wholly-owned subsidiary of Capita plc, it has seen strong and consistent growth over the past few years, with over 500 installations in local government and social housing organizations.

Capita Software Recent Developments

In November 2021, Claire Denton has been appointed to the role of Chief General Counsel and Company Secretary of Capita.

In July 2020, Capita launched Retain Cloud, a software-as-a-service workforce planning and management solution, for small and medium-sized (SME) companies. With Retain Cloud, SME staffing managers will be able to have a complete view of resource and people supply as well as work demand which will help them monitor and manage confirmed and potential projects. Optimising workforces this way is designed to help increase profitability and support business growth. Retain Cloud enables SMEs to optimise their business output by effectively matching work with multiple resources including those who have selected or limited commitment such as contractors, freelancers and part-time employees.

In June 2020, Capita has agreed the sale of Eclipse Legal Systems (“Eclipse”), a standalone legal process software product, to Access UK Limited for £56.5m. Proceeds from the sale of Eclipse will be used to strengthen the Group’s balance sheet.

Derby Homes, a management organization created by Derby City Council to maintain its housing estate, has chosen Capita’s One OPENHousing management system to enable the delivery of a high-quality housing service in the city. Having a single version of the truth delivered through a unified platform means Derby Homes will be equipped to fully understand the interactions between service areas, ensuring that services to tenants and leaseholders are delivered to the highest standards through the most efficient methods.

Capita Software Mergers and Acquisitions (M&A) Activities

In June 2020, Capita sell its legal process software product Eclipse Legal Systems to Access UK Ltd and was also seeking to offload its Education Software Solutions (ESS) unit.

Capita Software Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Capita Software applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Capita Software and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified SIMS, ControlWorks, Capita One Suite, Integra, Affinity Suite, Retain, Pay360 customers.

Capita Software Key Enterprise and Cloud Applications

SIMS, ControlWorks, Capita One Suite, Integra, Affinity Suite, Retain, Pay360

Capita Software Revenues, $M:

Type/Year20192020YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Capita Software Revenue Breakdown By Type, $M:

TypeLicenseProf. ServicesHardwareSupport & MaintenanceSaaSPaaSIaaSOther (Non Enterprise Application Revenues)Total
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

Capita Software Revenues By Region, $M

Region% of Total Revenues2020 Total Revenues, $M2020 Enterprise Applications Revenues, $M2020 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Capita Software Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Capita Software Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Capita Software Customers

No. of Capita Software Customers: 90000

No. of Capita Software Enterprise Applications Customers: 90000

No. of Capita Software Cloud Customers: x

No. of Capita Software Cloud Subscribers: x

Today, the customer-facing portal has been rebranded in Capita’s colors and customer engagement has become a more personalized experience, for example, with contextual search capabilities and featured or popular relevant articles prominently displayed on the dashboard. It supports 90,000 customers with 700 active threads in the portal’s community.

Among Capita's customers are: Ashfield Homes, Bracknell Forest, Brunel University, Central Manchester University Hospitals, Charnwood Borough Council, Cheshire West and Chester Council, Colchester Borough Council, Colchester Borough Homes, Cornwall Council, Conwy County Borough Council and ProPrint, Conwy Mobile, CTB Uptake Campaign, Darlington Borough Council, Developing communications with RCT, Dundee College, Eastleigh Borough Council, Family Mosaic and Capita Support, Festival Housing Group, Gas Safe Register, Glasgow Housing Association, Government Procurement Service, Guernsey Health and Social Services, Hanover Housing, Helena Housing, Lancaster and Preston Shared Service, Leeds Education Benefits, Leicester City Council, Lewes District Council, London Borough of Brent, London Borough of Southwark, Maidstone eBenefits ,Merthyr Valley Homes, mhs homes, NE Derbyshire DC, North Wales Housing Association, North West Leicestershire District Council, Paragon, Portsmouth Water, Radian, OPENHousing and Swordfish software systems, RCT Homes, Remote Support, Sedgemoor, Solihull - Digital Inclusion, Solihull - Maintenance Services, South Worcestershire, Stevenage Borough Council, Suffolk Coastal DC, Suffolk Coastal District Council, Sutton and East Surrey Water, Swan Housing Group, The Mendip Capita Strategic Partnership, The Southampton Capita Strategic Partnership, The Southampton Capita Strategic Partnership, The Swindon Capita partnership, Totton College, University of Lincoln, Watford & Three Rivers Councils, Welsh Benefits Uptake Campaign, Westwey, Worthing Borough Council and Adur District Council, Yorkshire Coast Homes and others.

Capita Software Market Opportunities, M&A and Geo Expansions

In October 2021, Capita plc agreed to sell its Secure Solutions and Services (SSS) business to NEC Software Solutions UK Limited for a consideration expected to be £62m, on a cash free debt free basis.

In May 2020, Capita has been selected by Microsoft to deliver Office 365 and by Google to deliver G-Suite cloud-based solutions to schools across the UK. This is in support of the Department for Education’s ‘Platform Provisioning Programme’ to fund and deploy digital learning platforms to every school that needs it during the Covid-19 pandemic. The programme follows the government’s pledge to provide laptops, tablets and boost remote education for vulnerable and disadvantaged young people and to help support schools through the pandemic.

SIMS is a Cloud-based MIS system for managing administrative functions in 22,000 primary, secondary and Academy schools, with optional parental engagement, payment and finance modules; ControlWorks is the UK’s leading Contact Management and Control Room solution used by Public Safety Agencies.

A single fully integrated application for all Emergency and Non-Emergency contact via a range of channels including voice, web, email, SMS and social media; Capita One Suite Enterprise solution for managing all revenue, financial and critical business functions within local authorities, housing sector, social care and education; Integra A suite of financial accounting and purchasing software solutions, with the capability to integrate with further systems to provide an end-to-end ERP capability; Affinity Suite A powerful enterprise suite of products helping utilities, energy and infrastructure industries manage complex and evolving business challenges; Retain A resource planning and management solution used worldwide by professional services and legal firms, providing a consolidated view of engagements, projects or jobs to resources; Pay360 Multi-channel payment provider providing solutions across payment, fraud, digital collections and compliance capabilities across both private and public sectors.

Capita Software Risks and Challenges

The main priority for Capita Software is to enhance offerings in workforce management, property asset realization as well as for analytics for National Health Organization in the U.K. In addition, its integration of Health and Social Care offerings could determine its ability to win future contracts with the government as it aims to streamlines welfare spending. The next hurdle lies in its willingness to stake its future as a software provider at a time when its services offerings are increasingly commoditized due to Cloud service adoptions among different parts of the UK government.

Capita Software Ecosystem, Partners, Resellers and SI

In November 2021, Capita Healthcare Decisions today made a partnership with Microsoft that will see the integration of its clinical content into Azure Health Bot, part of Microsoft’s Health Cloud platform.

In July 2020, Capita Education Software Solutions (ESS), part of Capita plc, has partnered with Applicaa, leaders in online school admissions software, to offer digital enrolment options to schools. Capita ESS will offer Applicaa’s solutions, Admissions+ and Admissions+ Pro, alongside SIMS, its market-leading management information system (MIS) for schools. This will enable schools to offer online registrations, enrolment and virtual open days; it is expected to be particularly useful during the ongoing Covid-19 crisis, while social distancing in schools is still in place.

In May 2020, Capita partnered with Wealth Dynamix, a global leader in Client Lifecycle Management (CLM) solutions. Operating primarily within the UK, the partnership will enable Capita Consulting to incorporate best in class CLM capabilities within large scale digital transformations for private banks and within wealth and asset management firms. Excellent CLM is key to retention and top wealth management services, it represents a wealth manager’s desire to gain a deep understanding of every client’s goals, preferences and sentiments, at every stage in the lifecycle. Collaborating with Wealth Dynamix, Capita Consulting will help clients achieve improvements in front office and advisor effectiveness, transform client experience and enable growth in a cost-efficient and compliant way, leveraging the power of Wealth Dynamix’s CLM solutions.

At the same period in May 2020, Capita has gone ‘multi cloud’ by entering into a partnership with HeleCloud, an Amazon Web Services (AWS) specialist, adding AWS managed services to its Microsoft Azure cloud services portfolio. In addition to AWS and Microsoft Azure multi-cloud managed services, Capita also offers private cloud and manages ‘on-premise’ systems for its new and existing clients.

Capita has enrolled on a five-year strategic partnership road with Microsoft for the use of Azure, its cloud computing service, to support the roll-out of its cloud services, particularly in the Software and Customer Management businesses.

Capita Software Cloud Infrastructure Insights

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Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

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