Civica Strengths, Domain Expertise, and Key Differentiators
Civica is the leading provider of business-critical software, digital solutions and managed services for public sector and regulated markets. Providing the software technology and automation behind essential every day services, it helps organizations around the world to deliver better outcomes for people and places. Civica is well placed to offer value-adding and transformational solutions to our customers, building on a strong platform and local opportunity in the UK and internationally.
Civica Recent Developments
In January 2019, Department for Transport and Civica roll out digitally transformed collision reporting system to police forces in England and Wales. New mobile functionality within Civica's Collision Reporting and Sharing System (CRaSH) will increase data quality while reducing police workloads and improving road safety.
Civica Mergers and Acquisitions (M&A) Activities
During first quarter of 2019, Civica made two strategic acquisitions. The fisrt one was in March when Civica acquired logistics SaaS specialists TranSend Solutions Limited, provider of delivery management software to organizations that have intricate transport and logistics requirements. TranSend software is used by more than 75 businesses such as Seven Trent Water, Wincanton and Wessex Water. The TranSend ePOD application will process deliveries in real-time as it not only confirms deliveries but it will log shortages or damage to goods via a photo capture and scanning abilities that are updated to the POD. This allows business to prepare same-day receipts and invoice.
The second acquisition was in April 2019, when Civica acquired Asset Edge Pty Ltd. which specializes in providing SaaS web and mobile applications for Asset Inspection and Maintenance Management.
Civica Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Civica applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Civica and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Civica, customers.
Ownership: - x
Number of Employees: 5000
Civica Key Enterprise and Cloud Applications
Civica Revenues, $M:
|Type/Year||2018||2019||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Civica Revenue Breakdown By Type, $M:
|Type||License||Services||Hardware||Support & Maintenance||SaaS|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe|
Civica Enterprise Applications Revenues By Functional Markets, $M:
Civica Enterprise Applications Revenues By Verticals, $M:
Civica Revenues By Region, $M
|Region||% of Total Revenues||2019 Total Revenues, $M||2019 Enterprise Applications Revenues, $M||2019 Cloud Applications Revenues, $M|
Civica Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
Civica Customers - Breakdown by Geo, Size, Vertical and Product
No. of Civica Customers: 3500
No. of Civica Enterprise Applications Customers: 3000
No. of Civica Cloud Customers: x
No. of Civica Cloud Subscribers: x
In 2019 two thirds of major new sales were cloud-based. Civica offers their solutions to more than 3,000 customers, and it's managed services to more than 500. Some of it's most recent customer wins are UK Road Offender Education (UKROEd), Cladco Profiles, Kent County Council, Norfolk County Council, Enfield Council, Chadwicks Group, and many more.
Civica Market Opportunities, M&A and Geo Expansions
In August 2020, Civica Group has acquired UK based healthcare software specialist Chameleon Information Management Services Limited and its subsidiary, Flex Software Limited, trading as InfoFlex. InfoFlex has more than 40,000 users across over 130 NHS trusts.
The acquisition is a significant strategic investment by Civica for its health division and builds on recent health cloud software acquisitions including Warwick International and Trac Systems, along with launching newly built products Cito and Civica Prescribing to establish a stronger integrated capability at a time when care providers are looking for cloud based, integrated solutions that enable real-time access and sharing of information.
In March 2018, Civica UK Limited acquiried OneStep, OneStep extended Civica's presence and expertise in existing and adjacent sectors. In May, the same subsidiary of the Civica Group, Civica UK Limited has acquired payment systems specialist Nationwide Retail Systems Limited (NRS). The move continued Civica's strategy to complement organic growth with the acquisition of software-based businesses.
The same month, Civica UK Limited made another acquisition, this time it was VisionWare Limited. VisionWare added customer-relevant technology and expertise which is complementary across Civica's leading family of business-critical software and services for the public sector.
In August 2018, Civica acquired Carelink. Carelink products add complementary capability and expertise extending the Group's range of solutions for the health and care sector, which are used to support essential community services in Australia, the UK and Canada. The same year in October, Civica UK made another acquisition, this time iCaseWork. In keeping with Group strategy, iCasework adds complementary cloud-based technology and expertise." with "Civica is the leading provider of business-critical software, digital solutions and managed services for public sector and regulated markets. Providing the software technology and automation behind essential every day services, it helps organizations around the world to deliver better outcomes for people and places. Civica is well placed to offer value-adding and transformational solutions to our customers, building on a strong platform and local opportunity in the UK and internationally.
Civica Risks and Challenges
Civica's transition to the Cloud may be hampered by the large number of acquisitions that it has made in recent years.
In November 2017, Civica Group hired Ian West as the groups International Mergers and Acquisitions Director. The appointment of Ian West is expected to help advance the Civica Group's objective to identify and complete new acquisitions to complement the group's strategy for growth in key sectors, including national, regional and local government, health and care, education, public safety and regulated services. Civica Group wanted to focus on delivering business-critical software applications and digital solutions in the cloud. As a result the Group hired Harold de Neef in October 2018, to lead Group cloud strategy.
Civica Ecosystem, Partners, Resellers and SI
Civica has a strategic relationships with Government Procurement Services (provide procurement savings for the UK public sector), The Chartered Institute of Public Finance and Accountancy (CIPFA - professional body for people in public finance), The Institute of Revenues, Rating and Valuation (IRRV), SOLACE, the UK's Society of Local Authority Chief Executives and Senior Managers and Microsoft. The Group has over 300 partners.
In March 2020, Civica and FISCAL Technologies partnership introduced new artificial intelligence software, strengthening their role in public sector. FISCAL Technologies’ NXG Forensics cloud-based P2P risk management and fraud prevention software will help the Civica’s customers across local government to improve visibility and reduce risk across their finance function.
Civica Cloud Infrastructure Insights
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- Civica Public Cloud and Infrastructure (IaaS)
- Civica Platform (PaaS)
- Civica Application Delivery
- Civica Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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