Cybozu Among Apps Top 500

Tokyo Nihonbashi Tower 27th Floor 2-7-1 Nihombashi Chuo-ku

Tokyo, x, 103-6027, Japan

81 3 4306-0808


Cybozu Strengths, Domain Expertise, and Key Differentiators

Cybozu is a collaborative application vendor in Japan SMB market. The company is listed on the First Section of the Tokyo Stock Exchange. Cybozu entered the U.S. market in 2013 with Kintone, a business cloud collaboration service to simplify internal and external collaboration with easy-to-build business applications. The major software of Cybozu is Garoon, a collaborative software product for enterprises, with capable of responding to the demand of large-scale companies.

Cybozu and Zendesk, which sells customer support applications, announced a partnership to integrate and market each other’s products in the U.S.and Japan.

Cybozu Recent Developments

In July 2020, Cybozu has signed a partnership agreement with Osaka Prefecture, Collaborate to improve business operations and prevent child abuse using Kintone.

In April 2020, Osaka Prefecture has built a “new coronavirus response status management system” using Cybozu's cloud service kintone and realized efficient work even in the situation where the number of patients increases. Also, Osaka Prefecture and Cybozu have been working together to contribute to society as a whole in response to new coronavirus infectious diseases, such as providing the template of this system to local governments nationwide facing similar problems free of charge.

In May 2019 Cybozu has released the latest version of Garoon 5, the package version of the groupware "Garoon" for medium-sized and large organizations. In this version, APIs such as schedules, workflows, and messages have been enhanced to allow more flexible customization. Cybozu official partners will provide an option to link with Microsoft Office 365. In addition, the notification UI has been completely redesigned so that you can quickly process notifications for yourself.

In 2018 October, Cybozu a cloud-type information sharing platform "kintone" announced the launch of strategic cooperation in the marketing activities of the platform "Marketo". By linking data between kintone and Marketo, they provided customers with a linked solution that supported comprehensively from lead generation to customer experience.

Cybozu Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Cybozu applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Cybozu and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Kintone, Cybozu Office and Garoon customers.

Cybozu Key Enterprise and Cloud Applications

Kintone, Cybozu Office and Garoon

Cybozu Revenues, $M:

Type/Year 2020 2021 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Cybozu Revenue Breakdown By Type, $M:

Type License Prof. Services Hardware Support & Maintenance SaaS PaaS IaaS Other (Non Enterprise Application Revenues) Total
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

Cybozu Revenues By Region, $M

Region % of Total Revenues 2021 Total Revenues, $M 2021 Enterprise Applications Revenues, $M 2021 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Cybozu Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Cybozu Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Cybozu Customers

No. of Cybozu Customers: 60000

No. of Cybozu Enterprise Applications Customers: x

No. of Cybozu Cloud Customers: x

No. of Cybozu Cloud Subscribers: x

Cybozu has over 60,000 customers and 7.5 million users. In 2011, Cybozu started a new business cloud platform “ “, now hosting over 5,000 companies. Among its cloud customers are Zendesk, Beyondsoft, Chez TJ, Suncis, Japan America Society of Southern California, DeNA Co., Ltd.and others. Kintone is empowering digital transformation globally with a rapidly expanding, broad-based client base of over 17,500 organizations.

In 2018 October, Cybozu a cloud-type information sharing platform "kintone" announced that (Kintone) and groupware "Garoon" for medium-sized and large-scale organizations made a local activation connecting 4 banks in Shikoku region. Kintone is used as a business matching information-sharing basis that connects customers in four lines, and Garoon is used as a communication basis for four lines. All four will be the first cloud service deployment in four lines.

With the integration, the company contributes to the development of the local economy by picking up the needs of customers in each line and accelerating business matching. Using kintone helps banks through various measures that make use of know-how and experience, it aims to promote sustainable growth of local companies and to revitalize the regional economy.

Cybozu Market Opportunities, M&A and Geo Expansions

In September 2019 Cybozu, a consolidated subsidiary of the Cybozu America offered kintone among the cloud services of Cybozu with another domain "". Until now, Cybozu also operated kintone for the US on his own domestic base in Japan, but now are providing the environment built on AWS to customers. Also in September Cybozu Started publishing business "Cybozu Books" They books that will help people working in the team to think of new frameworks. With Kintone, users without coding knowledge can create their own software solutions to solve their business operation challenges. So-called citizen developers and the democratization of information technology have been touted as one of the most industry-transformative concepts over the next decade.

In May 2019 Cybozu lanched PSIRT Construction Support Program. PSIRT (Product Security Incident Response Team) is a team that carries out safety management, support and incident response in the development of the products. By establishing and strengthening PSIRT, it is possible to reduce the risk of cyber damage to customers and stakeholders through the discovery, analysis, countermeasures, and disclosure of vulnerabilities in in-house products and systems. This will improve the reliability of our products/systems and the company itself.

Fujitsu and Cybozu announced an agreement to collaborate on providing Cybozu Garoon, Cybozu's enterprise groupware product, under the Software-as-a-Service (SaaS) model. As a result of this agreement with Cybozu, Japan's number-one groupware company, Garoon will be made available via Fujitsu's public cloud as a SaaS service to be formally known as FUJITSU Business Application Cybozu Garoon SaaS. To expand Cybozu's services to worldwide markets, Fujitsu is planning to offer Garoon over its global public cloud service, available in six countries.

Cybozu is investing in the global market to further expand its cloud business. They established a local subsidiary in the US market, with 100% ownership of the Company, and worked to expand sales locally. As a result of examining the investment efficiency of the entire group, Cybozu considered that there would be short-term cash merits if there was a local branch that could offset the head office in Japan and the income.

Cybozu Risks and Challenges

In the Cybozu consolidated business forecast for the full fiscal year ending December 2018, was announced that Cybozu will carry out an impairment loss on the shares of Corporation (US). Of the shares of affiliated companies held by the Company, the shares of Kintone Corporation, a consolidated subsidiary, were depreciated and the loss on valuation of shares of affiliated companies recorded as an extraordinary loss of ¥ 662 million.

At the same time, they set an allowance for loan losses for a part of the loans to Kintone Corporation and record 83 million yen in reserve for loan losses as non-operating expenses. This is due to the US business through Kintone Corporation being in the investment phase and the losses temporarily accumulated.

However, they believe that there is potential for growth in the US market in the long run and that there is sufficient prospect for recovery on investment. Cybozu will continue to invest in the US by considering changes in the investment model for the US market.

Cybozu Ecosystem, Partners, Resellers and SI

Cybozu has Development centres in China (Shanghai) and Vietnam (Ho Chi Minh) and official partners in the US, United Kingdom, Germany, China, Thailand, Vietnam, Singapore, Malaysia.

Among Cybozu resellers are SYSCOM, Exlayer Limited (UK&Germany), Cybozu IT Shanghai Inc (China), MATERIAL AUTOMATION (Thailand), Internet Solutions Ltd. (Hong Kong), SN CORPORATION (China), Fernridge (Singapore) Pte Ltd., and Otsuka Information System Corporation.

Cybozu Taiwan Office was established in September 2017 to support the sale of cloud service "" in Taiwan. As of the end of December 2018, 67 customers in Taiwan use In order to further strengthen sales in Taiwan in the future, Cybozu decided to establish “Nissan Beikoshi Co., Ltd.Taipei Branch Co., Ltd.” as a Taiwan branch on January 4, 2019.

In addition, Cybozu will carry out aggressive sales activities not only for Japanese companies but also for Taiwanese companies in an effort to support the reform of working styles for more companies and contribute to the strengthening of teamwork.

Cybozu Cloud Infrastructure Insights

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Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

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