Epicor Strengths, Domain Expertise, and Key Differentiators
Epicor has grown to be one of the largest enterprise applications vendors following its 2011 merger with Activant to become a major force in the midmarket ERP space. Its cloud strategy includes providing deployment freedom of choice, allowing clients the opportunity to deploy the same Epicor ERP solution in the cloud or on-premises. In October 2018, Epicor released the latest version of Epicor ERP, Epicor ERP 10.2.300 to expand omnichannel commerce strategy for manufacturers and dealers. The latest version of Epicor ERP (10.2.300) is designed to help manufacturers differentiate their brand to stand out by being the first one that utilizes the Epicor Kinetic Design Framework. With the introduction of the enhanced Home Page developed in the Kinetic framework, customers can create a personal layout and then switch it with another published layout or move from tab to tab for additional views, which support faster, more informed decisions through much greater visibility into their business at just a glance. In May 2017, Epicor released new version of its enterprise resource planning business software, Epicor ERP version 10.1.600. More than 550 customers are live on the new Epicor ERP 10.1 release, which is available in the cloud, hosted, or on-premises. Epicor ERP now provides even greater cloud deployment flexibility with the availability of dedicated tenancy, in addition to multi-tenancy and single tenancy, as well as new and enhanced business functionality out-of-the-box, including new capabilities to support global growth and expansion, business transformation, and efficiencies in mission-critical operations such as quality and compliance. The new release also features fully integrated enterprise content management capabilities from the January 2017 acquisition of DocStar. These new competencies support business transformation initiatives focused on improved customer-centricity, collaboration, efficiency, and expansion to address new market opportunities. In addition, in November 2017, Epicor released a new version of Epicor ERP, 10.2.100. This version was developed with customer experience in mind and will feature a clean and updated home page; a next-generation mobile app for managing CRM; a new field service automation solution; improved financials, including Epicor Payment Gateway, which processes credit cards from multiple vendors; and Epicor Payment Exchange, which is an Epicor payment processing service that processes over a million transactions a day. Epicor also offers Epicor Data Analytics, a leading analytics solution that gives users quicker ROI with pre-built content packs, and Epicor Commerce Connect, which is a cloud-based eCommerce solution for manufacturers and distributors. Also in March 2016, Epicor selected the Microsoft Azure Datacenter in Singapore to support new cloud deployments in Asia -- starting with Hong Kong, Malaysia and Singapore with plans to extend its cloud-first strategy into China and beyond. Building on that momentum, Epicor announced in August 2016 that they are expanding its global cloud footprint in the Middle East as well. In August 2015, Epicor launched its new India Technology Center in Bengaluru. The India Technology Center is a key component of the company's globalization strategy and it has been created to support product development, support and services, in order to drive performance and growth on a global scale.
Epicor Recent Developments
In April 2019, Epicor launched Epicor Virtual Agent (EVA), a digital agent designed to help users work smarter. EVA is a virtual assistant, and much more, as it includes built-in artificial intelligence designed to simplify interactions with ERP systems, as well as automate tasks to speed up operations. Along with cognitive skills such as text and voice, EVA transforms data into visual information creating an intuitive experience to complete actions on native devices. Powered by Natural Language Processing (NLP), users can access EVA from their mobile devices and the agent will deliver targeted information to help them make better, faster decisions. In October 2018, Epicor unveiled the latest versions of its distribution software solutions, Epicor Prophet 21 and Epicor Eclipse. These modern enterprise resource planning (ERP) systems are designed to fit the needs of today’s digital distributors—enabling them to take full advantage of cloud-ready technologies to drive sales growth and increase margins. This new release includes the migration of the Prophet 21 Wireless Warehouse Management System (WWMS) to the Prophet 21 web application, a time clock entry feature, and improved integration between Prophet 21 and Epicor Manifest for shipping management. Prophet 21 Manufacturing has been enhanced to help distributors simplify processes, reduce waste, track labor, and improve profitability—regardless of product complexity. In May 2018 Epicor announced its partnership with Microsoft Azure
Epicor Mergers and Acquisitions (M&A) Activities
In July 2019, Epicor acquired Majure Data, a leading provider of warehouse management solutions for the lumber and building materials (LBM) industry. The acquisition allows Epicor to offer a powerful solution for LBM customers striving to improve their On Time In Full (OTIF) performance by increasing inventory accuracy and productivity, reducing shipping errors and providing direct insight into the daily operations of the warehouse, enabling them to better serve their customers. In January 2017, Epicor acquired leading enterprise content management (ECM) software provider DocStar and expands cloud-based solutions portfolio. The acquisition brings docSTAR collaborative cloud-based enterprise content management (ECM) and automated accounts payable (AP) solutions to the Epicor enterprise resource planning (ERP) solutions portfolio.
Epicor Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD ask the simple question: Who’s buying Epicor applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Epicor and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Epicor Cloud ERP, Epicor Retail Cloud, Epicor SaaS HR, customers.
Ownership: - KKR
Number of Employees: 3700
Key Verticals: Aerospace and Defense, Automotive, Construction and Real Estate, Consumer Packaged Goods, Distribution, Healthcare, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Non Profit, Oil and Gas, Professional Services, Retail, Transportation,
Epicor Key Enterprise and Cloud Applications
Epicor Cloud ERP, Epicor Retail Cloud, Epicor SaaS HR,
Epicor Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Epicor Revenue Breakdown By Type, $M:
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Epicor Enterprise Applications Revenues By Functional Markets, $M:
Epicor Enterprise Applications Revenues By Verticals, $M:
Epicor Revenues By Region, $M
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Epicor Direct vs Indirect sales
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Epicor Customers - Breakdown by Geo, Size, Vertical and Product
No. of Epicor Customers: 20000
No. of Epicor Enterprise Applications Customers: 20000
No. of Epicor Cloud Customers: 3000
No. of Epicor Cloud Subscribers: 500000
Over 20,000 customers in 150 countries around the world rely on Epicor's expertise and solutions to improve performance and profitability. Customer references include:Chirch Global, Metal-Tech Partners, Traeger Grills, Boral Roofing Pty, Dolphin Group, OMADA International, WD-40, Rentokil, AC Brothers, Diamond Paper Company, Abatix, Stellar Industrial Supply, Hodges Supply, Granite City Electric Supply Company, Kipper Tool Company, Royal Australian Mint, Calibre Equipment, PureMalt, Ian Macleod Distillers, London Electric Vehicle Company, Boers, Jurox, Guralp, FixFast, Jonesco, Coventry Plumbing and Heating, Turbo Power Systems, Cox Powertrain, Reactive Downhole Tools, Involve, Optima Products, Pentagon Builders Merchant, Western United Electric Supply Corporation and many others.
Epicor Market Opportunities, M&A and Geo Expansions
In June 2019, Epicor acquired MechanicNet Group, a leading provider of customer relationship management (CRM) and retention solutions for motor vehicle service businesses and their clients. Epicor and MechanicNet will provide a more complete end-to-end automotive aftermarket offering that helps customers manage their back office, shop operations and customer engagement. These automotive service business solutions help accelerate sales growth, improve productivity, and deliver superior customer loyalty experiences, In 2019, Aimtron Chooses Epicor ERP to Support Business Expansion and Compliance. The Epicor ERP system helps Aimtrons integrate business acquisitions effectively. It has reduced the time it takes to transition acquired businesses in terms of configuration, implementation, and training. Aimtron can get a newly acquired business integrated at group level and ensure it is up and running in 30-45 days. Under new ownership as of September 2016, Epicor is poised to accelerate growth delivering cloud-ready, innovative technology solutions that help its customers grow business. The company is focused on expanding the channel business globally, and further development of shared services capabilities through centers of excellence.
Epicor Risks and Challenges
Epicor's decision to spin off its retail division usher in changes to its product lineup for different verticals and where there will be a net gain in Cloud development following the divestiture.
Epicor Ecosystem, Partners, Resellers and SI
In January 2019, The Microsoft-Epicor partnership expanded an already proven strategy to a global scale, as more customers are able to access the power of Epicor ERP and Prophet 21 running on the world-leading public cloud platform. Microsoft technologies will optimize productivity and innovation for Epicor, its customers and partners. Epicor will leverage a range of Azure technologies including Internet of Things, artificial intelligence and machine learning to deliver ready-to-use, right-sized solutions for midmarket manufacturers and distributors. Epicor recently announced its intention to move into three new geographies, including India, Japan, and South Africa. Epicor sells mostly direct, but it also keeps more than 60 ISV partners and 400 channel partners. Among Epicor resellers are Six S Partners, EC Solutions, Inc., Cre8tive Technology & Design, Encompass Solutions, Inc., Sage Clarity LLC, Evron Computer Systems Corp., ComTec Solutions, LLC, Concerti, Vision Business Systems, HRMS Solutions, Inc., E2B Teknologies, Latin Data dba Sl Consulting, Retail Distribution and Manufacturing Systems, Clients First Business Solutions, Auros, Compasys, AppTec, MIS Consulting, 2W Technologies, Inc., CompuData, Inc., EpiCenter, Advance Process Consulting, Latin Data SA De CV, RheinBrucke, Think Technology, BISCit Australia, Fujisoft Technology LLC and others. Its current Technology Solution Partners are: HP, IBM, Intermec, Microsoft and Progress.
Epicor Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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