Freshworks (formerly Freshdesk) Recent Developments
In June 2017, Enterprise software maker Freshdesk has created a new umbrella brand, Freshworks.
Freshworks (formerly Freshdesk) M&A Activities
Just a few months after its rebranding, in July 2017, Freshworks acquired Joe Hukum, a platform that enables businesses to build their own chat bots based on logical workflows, and later in August acquired marketing software startup Zarget, marking its ninth acquisition over the past two years.
Freshworks (formerly Freshdesk) Overview
Ownership: Accel, Tiger Global Management, CapitalG, and Sequoia Capital India - x
Employees: 1000
Functional Market: Customer Relationship Management, IT Service Management,
Key Verticals: Aerospace & Defense, Automotive, Banking and Financial Services, Communication, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Insurance, Leisure & Hospitality, Life Sciences, Manufacturing, Media, Non Profit, Oil and Gas, Professional Services, Retail, Transportation, Utility,
Freshworks (formerly Freshdesk) Key Enterprise & Cloud Applications
FreshDesk (Customer Support), FreshService (ITSM), FreshSales (Sales CRM), FreshCaller (Call Center), FreshTeam (ATS), FreshChat (Customer Messaging)
SCORES Analysis
Freshworks (formerly Freshdesk) Strengths
In June 2017, Enterprise software maker Freshdesk has created a new umbrella brand, Freshworks.
While the company's customer support software has had breakout growth, it also introduced new products for IT service management, customer relationship management and cloud-based call centres.
The company has four products under its portfolio - the multichannel customer support helpdesk Freshdesk, a cloud-based service desk and IT Service Management solution Freshservice, a full-featured CRM solution Freshsales and the latest, a fully functional call centre on the cloud Freshcaller.
In September 2017, Freshworks launched Freshchat, a next-gen messaging product that helps businesses better communicate with their customers.
Freshchat provides a suite of website and in-product engagement capabilities which help businesses capture more leads and drive sales.
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- Key differentiators
- Domain Expertise
- Product portfolio
- Solution scope
Freshworks (formerly Freshdesk) Revenues, $M:
| Type/Year | 2015 | 2016 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Freshworks (formerly Freshdesk) Revenue Breakdown By Type, $M:
| Type | License | Services | Hardware | Support & Maintenance | SaaS |
|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
Freshworks (formerly Freshdesk) Enterprise Applications Revenues By Functional Markets, $M:
Freshworks (formerly Freshdesk) Enterprise Applications Revenues By Verticals, $M:
Freshworks (formerly Freshdesk) Revenues By Region, $M
| Region | % of Total Revenues | 2016 Total Revenues, $M | 2016 Enterprise Applications Revenues, $M | 2016 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Freshworks (formerly Freshdesk) Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Freshworks (formerly Freshdesk) Customers
No. of Customers: Subscribe
No. of Enterprise Applications Customers: Subscribe
No. of Cloud Customers: Subscribe
No. of Cloud Subscribers: Subscribe
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- Reference wins across regions
- Customer Size segments
- Customer wins momentum
Freshworks (formerly Freshdesk) Opportunities
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- Market Opportunities at the vertical and subvertical levels
- Mergers and Acquisitions (M&A), Funding
- Geo Expansions
Freshworks (formerly Freshdesk) Risks
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- Ability to handle internal and external risk and challenges
Freshworks (formerly Freshdesk) Ecosystem
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- Health of ecosystem
- Network Effects of BPO, ISV, SI
- VAR Partners
- Direct vs Indirect sales
Freshworks (formerly Freshdesk) Cloud Infrastructure Insights
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- Cloud Infrastructure (IaaS)
- Cloud Platform (PaaS)
- Cloud Application delivery (SaaS)
- Data Center (Hosting)
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/https://www.appsruntheworld.com/offerings
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