Freshworks (formerly Freshdesk) Acknowledged as a Key HR Software Provider by APPS RUN THE WORLD in the HCM Top 500 Market Report

Freshworks (formerly Freshdesk) Strengths, Domain Expertise, and Key Differentiators

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales, and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer.

Freshworks (formerly Freshdesk) Recent Developments

Recently Freshworks launched Freshstack - a customer relationship management (CRM) suite built for the unique needs of startups that unifies customer support, sales, and marketing teams. The product bundle helps startups personalize marketing to generate pipeline, deliver effortless omnichannel service and grow faster, at an affordable price point that's easy to deploy and manage.

In October 2020, Freshworks unveiled Freshworks CRM, uniting sales and marketing teams with out-of-the-box capabilities for an unsurpassed and unified 360-degree view of the customer to deliver better experiences and more profitable outcomes. The Freshworks CRM solution is built on Freshworks Neo, a new and fundamental reimagining of the platform experience, which unifies data on an embedded customer data platform for personalized customer engagement, improved lead conversion, and sales growth.

Freshworks (formerly Freshdesk) Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Freshworks (formerly Freshdesk) applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Freshworks (formerly Freshdesk) and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified FreshDesk (Customer Support), FreshService (ITSM), FreshSales (Sales CRM), FreshCaller (Call Center), FreshTeam (ATS), FreshChat (Customer Messaging), Freshrelease, FreshStatus, FreshPing, customers.

Freshworks (formerly Freshdesk) Key Cloud and HCM Applications

FreshDesk (Customer Support), FreshService (ITSM), FreshSales (Sales CRM), FreshCaller (Call Center), FreshTeam (ATS), FreshChat (Customer Messaging), Freshrelease, FreshStatus, FreshPing,

Freshworks (formerly Freshdesk) HCM and Cloud HCM Applications Revenues, $M:

Type/Year	2022	2023	YoY Growth, %
Total Revenues, $M	Subscribe	Subscribe	Subscribe
HCM Applications Revenues, $M	Subscribe	Subscribe	Subscribe

* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Freshworks (formerly Freshdesk) Revenue Breakdown by Type:

Freshworks (formerly Freshdesk) HCM Applications Revenues By Sub-Functional Markets, $M:

	Split by Sub-Functional Markets	% of HCM Revenue in the HR Segment	2023 HCM Revenues, By HR Segment, $M
Core HR and Performance Management	Benefits Administration	Subscribe	Subscribe
	Compliance	Subscribe	Subscribe
	Core HR and Personnel Management	Subscribe	Subscribe
	Payroll	Subscribe	Subscribe
	Pension Administration	Subscribe	Subscribe
	Compensation Management	Subscribe	Subscribe
	Learning and Development	Subscribe	Subscribe
	Performance and Goal Management	Subscribe	Subscribe
	Succession and Leadership Planning	Subscribe	Subscribe
Talent Acquisition	Applicant Tracking Systems	Subscribe	Subscribe
	Contingent Labor Management	Subscribe	Subscribe
	Candidate Relationship Management	Subscribe	Subscribe
	Onboarding	Subscribe	Subscribe
	Recruiting	Subscribe	Subscribe
	Sourcing	Subscribe	Subscribe
Workforce Management	Absence and Leave Management	Subscribe	Subscribe
	Fatigue Management	Subscribe	Subscribe
	Task Management	Subscribe	Subscribe
	Time and Attendance	Subscribe	Subscribe
	Time Clock (Hardware)	Subscribe	Subscribe
	Workforce Scheduling	Subscribe	Subscribe
	Workforce Analytics	Subscribe	Subscribe

Freshworks (formerly Freshdesk) HCM Applications Revenues By Verticals, $M:

Split by Verticals	% of Total Revenues	2023 HCM Apps Revenues, By Verticals, $M
Aerospace and Defense	Subscribe	Subscribe
Automotive	Subscribe	Subscribe
Banking and Financial Services	Subscribe	Subscribe
Communication	Subscribe	Subscribe
Construction and Real Estate	Subscribe	Subscribe
Consumer Packaged Goods	Subscribe	Subscribe
Distribution	Subscribe	Subscribe
Education	Subscribe	Subscribe
Government	Subscribe	Subscribe
Healthcare	Subscribe	Subscribe
Insurance	Subscribe	Subscribe
Leisure and Hospitality	Subscribe	Subscribe
Life Sciences	Subscribe	Subscribe
Manufacturing	Subscribe	Subscribe
Media	Subscribe	Subscribe
Non Profit	Subscribe	Subscribe
Oil, Gas and Chemicals	Subscribe	Subscribe
Professional Services	Subscribe	Subscribe
Retail	Subscribe	Subscribe
Transportation	Subscribe	Subscribe
Utilites	Subscribe	Subscribe
Total	Subscribe	Subscribe

Freshworks (formerly Freshdesk) Total and HCM Applications Revenues by Region:

Region	% of Total Revenues	2023 Total Revenues, $M	2023 HCM Applications Revenues, $M
Americas	Subscribe	Subscribe	Subscribe
EMEA	Subscribe	Subscribe	Subscribe
APAC	Subscribe	Subscribe	Subscribe
Total	Subscribe	Subscribe	Subscribe

Freshworks (formerly Freshdesk) Direct vs Indirect sales

Region	Direct Sales	Indirect Sales	Total
Type %	Subscribe	Subscribe	Subscribe
Revenues, $M	Subscribe	Subscribe	Subscribe

Freshworks (formerly Freshdesk) Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Freshworks (formerly Freshdesk) Customers

No. of Freshworks (formerly Freshdesk) Customers: 63400

No. of Freshworks (formerly Freshdesk) HCM Applications Customers: x

No. of Freshworks (formerly Freshdesk) Cloud HCM Customers: x

No. of Freshworks (formerly Freshdesk) Cloud HCM Subscribers: x

With a global footprint, Freshworks serves over 63,500 customers in more than 120 countries, including major players like Honda, Bridgestone, Toshiba, and Cisco. Its diverse customer base spans industries such as technology, energy, finance, healthcare, manufacturing, and more, highlighting the versatility of Freshworks' applications.

Freshworks (formerly Freshdesk) Market Opportunities, M&A and Geo Expansions

Freshworks positions itself strategically to capitalize on market opportunities, evident in its collaboration with Tata Consultancy Services (TCS) to develop new-age solutions. The partnership with TCS focuses on marketing, sales, support, customer success, and ITSM solutions, aligning with the growing demand for holistic digital transformation experiences.

Freshworks (formerly Freshdesk) Risks and Challenges

While Freshworks experiences remarkable growth, potential challenges lie in its ability to navigate the complexities of rebranding and ensuring robust product awareness. A dedicated focus on these aspects will be crucial to sustaining the company's upward trajectory.

Freshworks (formerly Freshdesk) Ecosystem, Partners, Resellers and SI

Freshworks actively nurtures its ecosystem through partnerships and integrations. Collaborations with Pink Elephant EMEA, SignEasy, Vonage, and others showcase Freshworks' commitment to providing an intuitive user experience, expanding its product capabilities, and enabling seamless interactions for its customers.

Freshworks (formerly Freshdesk) Cloud Platform (PaaS) and Infrastructure (IaaS) Details

Subscribe to read more about:

• Freshworks (formerly Freshdesk) Public Cloud and Infrastructure (IaaS)
• Freshworks (formerly Freshdesk) Platform (PaaS)
• Freshworks (formerly Freshdesk) Application Delivery
• Freshworks (formerly Freshdesk) Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link:

https://www.appsruntheworld.com/About Us
https://www.appsruntheworld.com/taxonomy
https://www.appsruntheworld.com/FAQ