iCIMS Strengths, Domain Expertise, and Key Differentiators
iCIMS is the Talent Cloud company that empowers organizations to attract, engage, hire, and advance the talent that builds a winning workforce. iCIMS offers depth of expertise, a vast partner network, and strength across the candidate, recruiter, hiring manager, and HR executive experiences.
iCIMS has increased IT infrastructure expenditures by an average of almost 50% per year during the last four years to ensure safe, compliant data hosting. iCIMS has six global cloud hosting sites in North America and EMEA. To sustain and support the growth of more than 4,000 companies across 200+ countries and territories, iCIMS will continue investment in the U.K. with increased sales and service headcount and support planned for France and Germany. iCIMS acquired Opening.io, based in Dublin, Ireland, in May 2020, further expanding its presence in Europe. iCIMS opened a tech hub in Hyderabad, India to further expand reach into APAC.
iCIMS' Talent Cloud enables agility and shows iCIMS’ commitment to meeting clients’ needs within the market. iCIMS is well positioned to address the pain points of those organizations that are unable to replace their existing solutions due to budget or lengthy contract agreements. iCIMS’ solutions can be integrated with other applicant tracking and HR systems, allowing customers the flexibility they need and iCIMS now partners with four of the largest 10 HR software companies in the world.
iCIMS Recent Developments
In November, during iCIMS annual INSPIRE conference, iCIMS unveiled an enhanced partner program designed to foster community innovation and collaboration and introduced more service options for customers. iCIMS also announced the promotion of talent acquisition veteran, Charles Mah, as the new chief customer officer. iCIMS also announced its refreshed Talent Community, introduction of iCIMS Academy, a new certification program with training hub to provide deeper learning, and the launch of a maturity model, iCIMS Ascend, to help customers evolve and strengthen the way they build their winning workforce. iCIMS also expanded its partnership with Visier to provide customers with end-to-end Talent Cloud analytics and announced its plans for predictive analytics to support DEI initiatives.
In October 2021, iCIMS revealed iCIMS Talent Cloud Opportunity Marketplace to better connect employees to internal job opportunities and empower talent to build a long-term future with their current company. The new solution will enable talent professionals and hiring teams to improve internal talent mobility programs and agile talent deployment.
In early 2020, iCIMS began to roll out ignite. The next generation user experience is intuitive, powerful, and allows users to take action from any device.
In February, iCIMS joined Ceridian’s Dayforce Software Partner Program which includes a seamless integration between iCIMS’ Talent Cloud and Ceridian’s human capital management platform.
The iCIMS Service and Advisor Partner Community launched in March. The program is comprised of industry experts who can help guide the strategic use of iCIMS’ Talent Cloud and all its features in the most efficient way for each unique organization. The experts are hand-picked by the iCIMS team and must complete a certification program so customers can begin to elevate their efforts quickly, and with world-class support.
In May, iCIMS announced a collaboration with Microsoft. The partnership paves the way for future collaboration, starting with an API-based integration to facilitate end-to-end talent management between iCIMS and Microsoft Dynamics 365 Human Resources. In July , Microsoft announced iCIMS as one of the first integration partners to help build an enriched Microsoft Teams experience, giving users more options to collaborate and interact virtually. iCIMS now partners with four of the 10 largest HR software companies in the world.
Also in May, iCIMS acquired Opening.io, an Ireland-based data science company that powers best-in-class artificial intelligence for talent, and launched a new AI solution that delivers speed and precision for building transformative, diverse workforces at scale. Powered by Opening.io and iCIMS’ patent-pending capabilities, iCIMS’ Talent Cloud AI brings customers entirely new AI that helps reshape the future of hiring.
June marked the first monthly edition of the iCIMS’ Insights report, which translates billions of data points into a powerful center of actionable insights to drive hiring strategies.
In October, iCIMS announced a brand refresh to better reflect the evolving needs of the marketplace and communicate the full value of what iCIMS provides to customers. iCIMS also announced a new, robust customer community – the largest in recruitment.
Throughout 2020, iCIMS strengthened its senior leadership team. Steve Lucas, the former CEO of Marketo, who led its acquisition by Adobe in 2018, joined as iCIMS’ CEO in March. He was later joined by Diane Fanelli, SAP and Citrix veteran, who serves as iCIMS’ COO, and customer success leaders Mark Ritacco, SVP of customer success, and Greg Martini, SVP of professional services and technical support. Michael Wilczak was promoted to chief strategy officer and Chinor Lee was appointed as head of Culture, Belonging, Inclusion, and Diversity.
iCIMS Mergers and Acquisitions (M&A) Activities
iCIMS is well positioned to acquire point solutions given the strong alliances and integrations built within its partner community and the high visibility it has into client interest and satisfaction with the solutions.
In December 2021, iCIMS has acquired Altru Labs, a software that allows companies to create employee-generated video content for employment branding and engagement. iCIMS said the videos will be used to improve candidate conversion, engage internal talent, and increase hiring ROI.
In 2020, iCIMS acquired Opening.io, an Ireland-based data science company that powers best-in-class artificial intelligence for talent, and launched a new AI solutionthat delivers speed and precision for building transformative, diverse workforces at scale. Powered by Opening.io and iCIMS’ patent-pending capabilities, iCIMS’ Talent Cloud AI brings customers entirely new AI that helps reshape the future of hiring.
In 2019, iCIMS acquired Jibe Inc., a market-leading SaaS recruiting technology for sourcing, nurturing, and marketing to candidates. Together, iCIMS and Jibe will enable employers to improve their recruiting effectiveness by promoting their employment brand, engaging passive talent, and measuring recruitment investments.
In 2018, iCIMS acquired TextRecruit, a mobile candidate engagement platform that uses text message, live chat, and AI to help organizations hire better people faster.
Additionally, in 2018, Vista Equity Partners—the market-leading private equity firm specializing in software, data, and technology-enabled businesses—invested in iCIMS to accelerate the next phase of the company’s growth.
iCIMS Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying iCIMS applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of iCIMS and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified iCIMS Connect, iCIMS Onboard, iCIMS Recruit, customers.
Ownership: - x
Number of Employees: 1100
Functional Markets: HCM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Non Profit, Oil, Gas and Chemicals, Professional Services, Retail, Transportation, Utilites,
iCIMS Key Enterprise and Cloud Applications
iCIMS Connect, iCIMS Onboard, iCIMS Recruit,
iCIMS Revenues, $M:
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|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
iCIMS Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
iCIMS Enterprise Applications Revenues By Functional Markets, $M:
iCIMS Enterprise Applications Revenues By Verticals, $M:
iCIMS Revenues By Region, $M
|Region||% of Total Revenues||2020 Total Revenues, $M||2020 Enterprise Applications Revenues, $M||2020 Cloud Applications Revenues, $M|
iCIMS Direct vs Indirect sales
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iCIMS Customers - Breakdown by Geo, Size, Vertical and Product
No. of iCIMS Customers: 4000
No. of iCIMS Enterprise Applications Customers: 4000
No. of iCIMS Cloud Customers: 4000
No. of iCIMS Cloud Subscribers: 2.4M global platform users
iCIMS has more than 4,000 customers worldwide, including nearly 40% of the Fortune 100. In 2020 iCIMS supported 3.8M hires through 120M applications from 200 countries and territories.
The company supports customers of every size, hiring type and industry—with a significant presence in healthcare, manufacturing, technology, retail, and business services.
iCIMS has long-term relationships with some of the world’s best-known companies, including Valvoline, Canon, PetSmart, 7-Eleven, Memorial Sloan Kettering Cancer Center, and Foot Locker.
iCIMS Market Opportunities, M&A and Geo Expansions
iCIMS maintains focus on globalization and the support of enterprise-level organizations with multi-division, high volume, international, and other complex hiring needs. With its growing scale and ability to effectively support customers regardless of their size, iCIMS has access to a lot of data that represents the full spectrum of talent acquisition and can help organizations make smarter, more efficient business decisions. In the near future, this data will power benchmarking and predictive candidate analytics for all iCIMS customers within the iCIMS Talent Acquisition Platform.
iCIMS Talent Acquisition Platform enables flexibility and shows iCIMS’ commitment to meeting clients’ needs within the market. iCIMS is well positioned to address the pain points of those organizations that are unable to replace their existing solutions due to budget or lengthy contract agreements.
The iCIMS Talent Cloud also provides candidate centricity, with a comprehensive global candidate profile that contains the data needed to attract, engage, hire, and advance individuals based on their unique value.
iCIMS Risks and Challenges
iCIMS UNIFi program appears to be filling a void by providing access to comprehensive list of talent management applications that normally would have to be sourced from different service providers. Its increased traction with different point solutions for applicant tracking, onboarding, and job-board posting, among other categories, suggests that there is still a fair amount of white space that needs to be filled by vendors like iCIMS.
The question is whether iCIMS can prevail against increased competition from LinkedIn, which has turned the entire applicant tracking segment on its head by providing recruiters with its database of more than 300 million online resumes from its membership.
iCIMS Ecosystem, Partners, Resellers and SI
iCIMS continues to move up in the market through direct sales, a robust client retention strategy, and its integrated partner ecosystem, which enables strong integrations to complementary solutions. Focused on the entire talent continuum and able to support customers of all sizes, iCIMS is positioned to serve businesses that prioritize the candidate experience and strategic hiring initiatives.
To fulfill the need for software tools to seamlessly integrate across workflows, iCIMS continues to expand its integration capabilities with ERP and HCM providers, such as Workday, Ultimate, Oracle, SAP, PeopleSoft, Ceridian, and Lawson.
iCIMS continues to build a strong partnership with Microsoft, starting with an API-based integration between its recruitment platform and Microsoft Dynamic 365 Human Resources so clients can accomplish core recruiting tasks within their go-to collaboration platform. Additionally, through the launch of Microsoft’s new meeting extensibility points, mutual users of both iCIMS and Microsoft Teams will now be able to further streamline and enrich the candidate hiring experience by leveraging both platforms concurrently.
iCIMS Cloud Infrastructure Insights
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- iCIMS Public Cloud and Infrastructure (IaaS)
- iCIMS Platform (PaaS)
- iCIMS Application Delivery
- iCIMS Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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