IFS Strengths, Domain Expertise, and Key Differentiators
In June 2019 IFS and Acumatica have partnered together to create an ERP powerhouse under EQT ownership. This transaction is actually one that involves IFS's private equity owner: EQT. EQT Partners acquired IFS AB in 2016 and has now acquired Acumatica via the same funding pool. IFS can bolster Acumatica’s ability to globalize and expand in key industries, while Acumatica can support IFS with increased functionality in business intelligence, analytics, and extensive experience of providing a true born-in-the-cloud ERP software-as-a-service offering.
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations.
IFS Recent Developments
In February 2019, IFS and PTC entered into strategic collaboration. IFS and PTC will integrate PTC’s Servigistics® Service Parts Management solution with IFS Field Service Management, IFS Applications, and IFS Maintenix solutions. The integrated offering will allow companies to increase equipment uptime and service part availability as well as improve service delivery and execution efficiency.
In early 2019 IFS, and Matsei Technologies and Consulting, a key South African IFS business partner, have collaborated to create a digital aquaponics farming solution that will help feed the nation, drive job creation and support the rise of innovative small businesses.
In May 2018, IFS, launched IFS Applications 10, the new version of its enterprise applications suite. Built to help customers capitalize on disruptive industry trends such as automation, connected devices (IoT), and servitization, the new version helps companies connect their business to a digital backbone. Drawing on artificial intelligence (AI) technology, IFS Applications 10 features the IFS Aurena Bot that empowers users to interact with the system via voice or textual input in an intuitive and efficient way. IFS Applications 10 is available as a managed service in the cloud, as Software as a Service (SaaS) and on-premise.
IFS Mergers and Acquisitions (M&A) Activities
In July 2020, the EQT VII fund sold IFS AB to the successor funds EQT VIII and EQT IX, and global growth private equity firm, TA Associates, which became a minority partner at a transaction value in excess of $3.3 millions.
In December 2019, IFS has acquired global field service management software provider Astea International. The acquisition will enable the combined company to serve more customers in more markets, through a broader network of the best talent and partners in the industry. By combining with Astea, IFS will further expand its global footprint beyond its more than 10,000 customers worldwide, of which 8,000 are in service management.
In 2017 IFS, completed its previously communicated acquisition of WorkWave. The addition of WorkWave means that IFS now offers the most complete, connected Service Management solutions for all sizes of service-centric businesses. WorkWave has established itself as a leading provider of highly scalable, cloud-based Software-as-a-Service solutions for the field service, last mile delivery, and logistics industries. WorkWave primarily serves small & medium-sized service businesses, with a specific vertical focus on Pest Control, Lawn & Landscape, Cleaning & Janitorial, Heating/Ventilation/AC, Plumbing & Electrical and Logistics.
IFS Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying IFS applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of IFS and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified IFS Cloud, customers.
Ownership: - EQT Fund, TA Associates
Number of Employees: 4000
Functional Markets: Customer Relationship Management, ERP Financial Management, ERP Services and Operations Management, Human Capital Management, Product LifeCycle Management and Engineering, Project Portfolio Management, Procurement, Supply Chain Management,
Key Verticals: Aerospace and Defense, Automotive, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, Life Sciences, Manufacturing, Oil and Gas, Professional Services, Transportation, Utilities,
IFS Key Enterprise and Cloud Applications
IFS Revenues, $M:
|Type/Year||2018||2019||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
IFS Revenue Breakdown By Type, $M:
|Type||License||Services||Hardware||Support & Maintenance||SaaS|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe|
IFS Enterprise Applications Revenues By Functional Markets, $M:
IFS Enterprise Applications Revenues By Verticals, $M:
IFS Revenues By Region, $M
|Region||% of Total Revenues||2019 Total Revenues, $M||2019 Enterprise Applications Revenues, $M||2019 Cloud Applications Revenues, $M|
IFS Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
IFS Customers - Breakdown by Geo, Size, Vertical and Product
No. of IFS Customers: 10000
No. of IFS Enterprise Applications Customers: x
No. of IFS Cloud Customers: x
No. of IFS Cloud Subscribers: x
IFS has a global customer base of 10000 customers of which 8,000 are in service management. In 2019, IFS added many coveted global brands to its roster across the five focus industries it serves, including SPIE, Rolls-Royce, Tietex, Revima, Resolute Mining, Primo and Cryostar.
Its customer wins are Bellman & Symfon, TC Thomas Consulting, Rancon Automobiles Limited and Rancon Autos Limited, MCH Group, Pukka Herbs, Hamid Fabrics, VEGUM, Samson Rubber Industries, Circor International, Turner Access, Janoschka, CSR Puzhen Bombardier Transportation Systems, Saab, Jotron, Wrights Group, Songa Offshore, Port of Dover, Sevan Drilling, Hafslund, Instron, Atlas Pipeline, Vantaa Energy, Portsmouth Water, Avinor, Rexel, Buisard, Saab AB, BW Offshore, Systra, Process Group, Seaspan, GRAHAM, Atlas Group, Teracom, Atherton, Portsmouth Aviation and others.
Among its aerospace and defense customers are: Babcock BES, Bristow Group, Ensign-Bickford Aerospace &Defense, Exotic Electro-Optics, Gables Engineering, Hawker Pacific, K&L Microwave, LTQ, MacTaggart Scott, Portsmouth Aviation, Saab, Ultra Electronics Precision Air and Land Systems, Astronautics Corporation of America, Avianca (formerly Ocean Air), Ball Aerospace, Breeze Eastern, Component Repair Technologies, Derco Aerospace, DynCorp International, Execujet, Federal Aviation Agency, GE Aviation, General Dynamics AIS and C4, Global Vectra Helicorp, Insta Group-DefSec, KSA DOD, Lockheed Martin, M7 Aerospace, Olgoonik Logistics, Sabreliner, Sikorsky Support Service, TbilAviaMsheni, Varig Log, VARZ-400 Russia, Vega Radio Engineering Corporation, VT Communications, Williams International, and others.
IFS Market Opportunities, M&A and Geo Expansions
In October 2019, IFS acquired Astea International. Astea serves midsize and large enterprise customers in Telecommunications, Controls & Instrumentation, Fire & Security, Medical Devices, Manufacturing, Industrial and Retail Equipment verticals. Astea’s customers include blue-chip global brands and Fortune 500 companies across the globe.
Through the many acquisitions in the service segment, IFS has expanded its footprint in field service management software to include the full range of company sizes (through the WorkWave acquisition that added smaller company reach to the portfolio) as well as state-of-the-art functionality like the omni contact center (through the MPL acquisition), IFS is on an aggressive growth plan and has recently restructured the business to work even more global for best practice sharing across regions.
With the acquisition of Metrix, IFS expanded in areas such as service contact center, service scheduling, contract management, warranty management, and service project management. By bringing together the IFS, Metrix, and IFS 360 Scheduling products, IFS offers a suite of service management applications for asset-intensive and customer-centric service providers.
With the acquisition of MainIoT Software Oy, a provider of software solutions for Enterprise Asset Management (EAM) and Enterprise Service Management (ESM) as well as related master data management solutions, IFS enriched it's customer base by 200 more customers.
IFS Risks and Challenges
The vendor is also making an extra effort to simplify implementation.IFS is seeking to reduce its reliance on consulting by making its products easier to configure and reduced the need for customization. Also, it is looking to revitalize its partner network by focusing on larger SIs, which means shifting more of the business into the hands of the partner segment.
IFS Ecosystem, Partners, Resellers and SI
IFS maintains a hybrid model of direct and indirect sales worldwide. The company is looking to revitalize its partner network by focusing on larger SI, which means shifting more of the business into the hands of the partner segment.
IFS signed a strategic global partnership with Mahindra Satyam. The partnership covers joint sales and marketing activities related to the IFS Applications software suite.
In 2018, IFS has made several partnerships with companies across the globe. Companies who went into a partnership agreement with the IFS are Aram, DXC Technology, Tieto, EVRY, WebQuarters, AnalytixInsight Inc. But its biggest news was its partnership with Infosys, a leader in consulting and technology services. The partnership covers joint sales activities toward targeted industries in the Americas, EMEA, and the Asia Pacific, as well as the development of skills in the IFS Applications software suite.
IFS Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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