IFS Among Cloud Top 500

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IFS Strengths, Domain Expertise, and Key Differentiators

IFS Applications 10 was announced in 2018 and contain a new user interface – IFS Aurena - allowing the user to experience seamless and intuitive interaction with the product. It delivers stunning visuals and new interaction patterns empower users to be more productive however they prefer to access IFS Applications 10. The release also contained innovative new features—including AI chatbot and enhanced service-centric capabilities—plus hundreds of functional improvements across all solution areas. IFS’s service offering remains strong after recent year’s acquisitions. IFS Field Service Management 6 will be released early 2019 as the most complete, connected, cloud-enabled FSM service in the market. IFS’s ability to deliver the most comprehensive suite of FSM technology has been verified by third party analysts. IFS remains committed to customer choice: IFS Applications 10 available in the cloud or on-premise. IFS Applications uses the Oracle Database 12c database for its database tier, a Java-based middle tier that supports Oracle WebLogic, and a Windows-based client application. To give customers and partners more deployment flexibility, IFS made its software available from Microsoft Azure. With a cloud deployment option, IFS relieves customers of infrastructure worries so they can focus more on their business. The decision for Microsoft Azure became even more compelling when, in June 2013, Microsoft and Oracle announced a partnership to help customers and software service providers develop and run Oracle software in Microsoft Azure. Cloud is a heavy investment area for IFS, growing over 500% YoY, and is the responsibility for a new unit focusing solely on IFS’s cloud delivery.

IFS Recent Developments

In early 2019 IFS, and Matsei Technologies and Consulting, a key South African IFS business partner, have collaborated to create a digital aquaponics farming solution that will help feed the nation, drive job creation and support the rise of innovative small businesses. IFS and its partner Matsei demonstrated, using a live model of the working farm at its Johannesburg offices, how the solution leverages next-generation technologies such as the Internet of Things (IoT), Enterprise Operational Intelligence (EOI), and advanced analytics to automate and monitor fish aquaponic operations in real-time. IFS and Matsei are offering this solution as a platform to avail nutritional high protein foods to communities while enabling SMME’s (small, medium and micro-enterprises) to fast-track their entrance into the market and create sustainable employment. In May 2018, IFS, launched IFS Applications 10, the new version of its enterprise applications suite. Built to help customers capitalize on disruptive industry trends such as automation, connected devices (IoT), and servitization, the new version helps companies connect their business to a digital backbone. Drawing on artificial intelligence (AI) technology, IFS Applications 10 features the IFS Aurena Bot that empowers users to interact with the system via voice or textual input in an intuitive and efficient way. IFS Applications 10 is available as a managed service in the cloud, as Software as a Service (SaaS) and on-premise.

IFS Mergers and Acquisitions (M&A) Activities

In 2017 IFS, completed its previously communicated acquisition of WorkWave. The addition of WorkWave means that IFS now offers the most complete, connected Service Management solutions for all sizes of service-centric businesses. WorkWave has established itself as a leading provider of highly scalable, cloud-based Software-as-a-Service (SaaS) solutions for the field service, last mile delivery, and logistics industries. WorkWave primarily serves small & medium-sized (SMB) service businesses, with specific vertical focus on Pest Control, Lawn & Landscape, Cleaning & Janitorial, Heating/Ventilation/AC, Plumbing & Electrical and Logistics.

IFS Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD ask the simple question: Who’s buying IFS applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of IFS and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified IFS Cloud, customers.

IFS Key Enterprise and Cloud Applications

IFS Cloud,

IFS Revenues, $M:

Type/Year 2017 2018 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

IFS Revenue Breakdown By Type, $M:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

IFS Revenues By Region, $M

Region % of Total Revenues 2018 Total Revenues, $M 2018 Enterprise Applications Revenues, $M 2018 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

IFS Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

IFS Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified IFS Customers


No. of IFS Customers: 10000

No. of IFS Enterprise Applications Customers: 10000

No. of IFS Cloud Customers: 150

No. of IFS Cloud Subscribers: 1500


IFS has a global customer base of 10000 customers with more than 1,000,000 users. Among its recent customer wins are Bellman & Symfon, Gülermak, TC Thomas Consulting, Rancon Automobiles Limited and Rancon Autos Limited, MCH Group, Pukka Herbs, Hamid Fabrics, VEGUM, Samson Rubber Industries, Circor International, Turner Access, Janoschka, CSR Puzhen Bombardier Transportation Systems, Saab, Jotron, Wrights Group, Songa Offshore, Port of Dover, Sevan Drilling, Hafslund, Instron, Atlas Pipeline, Vantaa Energy, Trüb AG, Portsmouth Water, Avinor, Rexel, Buisard, Saab AB, BW Offshore, Systra, Process Group, Seaspan, GRAHAM, Atlas Group, Teracom, Atherton, Portsmouth Aviation and others. Among its aerospace and defense customers are: Babcock BES, Bristow Group, Ensign-Bickford Aerospace & Defense, Exotic Electro-Optics, Gables Engineering, Hawker Pacific, K&L Microwave, LTQ, MacTaggart Scott, Portsmouth Aviation, Saab, Ultra Electronics Precision Air and Land Systems, Astronautics Corporation of America, Avianca (formerly Ocean Air), Ball Aerospace, Breeze Eastern, Component Repair Technologies, Derco Aerospace, DynCorp International, Execujet, Federal Aviation Agency, GE Aviation, General Dynamics—AIS and C4, Global Vectra Helicorp, Insta Group-DefSec, KSA DOD, Lockheed Martin, M7 Aerospace, Olgoonik Logistics, Sabreliner, Sikorsky Support Service, TbilAviaMsheni, Varig Log, VARZ-400 Russia, Vega Radio Engineering Corporation, VT Communications, Williams International, and others.

IFS Market Opportunities, M&A and Geo Expansions

In June 2019 IFS and Acumatica have partnered together to create ERP powerhouse under EQT ownership. This transaction is actually one that involves IFS’ private equity owner: EQT. EQT Partners acquired IFS AB in 2016 and has now acquired Acumatica via the same funding pool. The end result will be that the two firms will retain much of their autonomy; however, synergies from go-to-market activities, R&D efforts, etc. will be maximized between the two companies (more on this below). As such, this is not an acquisition by IFS, per se, but rather a tight affiliation between the two companies. Through the many acquisitions in the service segment, IFS has expanded its footprint in field service management software to include the full range of company sizes (through the WorkWave acquisition that added smaller company reach to the portfolio) as well as state-of-the-art functionality like the omni contact center (through the MPL acquisition). IFS is on an aggressive growth plan and has recently restructured the business to work even more global for best practice sharing across regions. With the acquisition of Metrix, IFS will expand in areas such as service contact center, service scheduling, contract management, warranty management, and service project management. By bringing together the IFS, Metrix, and IFS 360 Scheduling products, IFS aims offer a suite of service management applications for asset-intensive and customer-centric service providers. By acquiring MainIoT Software Oy, a provider of software solutions for Enterprise Asset Management (EAM) and Enterprise Service Management (ESM) as well as related master data management solutions to companies operating in the energy, process, manufacturing and service industries. Now as part of IFS, MainIoT’s customer base of more than 200 companies, including well-known companies like SSAB, Caverion, Neste, Gasum, Empower and Maintpartners will benefit from access to IFS’s proven industry-focused solutions.

IFS Risks and Challenges

EQT has acquired IFS and made the company private. With a new CEO coming onboard in May 2018, the company has been restructured to functional globally rather than regionally fragmented. In the short term, this means processes internally are being realigned and new roles filled. The vendor is also making an extra effort to simplify implementation. IFS is seeking to reduce its reliance on consulting by making its products easier to configure and reduced need for customization. Also it is looking to revitalize its partner network by focusing on larger SI:s, which means shifting more of the business into the hands of the partner segment.

IFS Ecosystem, Partners, Resellers and SI

IFS maintains a hybrid model of direct and indirect sales worldwide. The company is looking to revitalize its partner network by focusing on larger SI:s, which means shifting more of the business into the hands of the partner segment. Recently, IFS signed a strategic global partnership with Mahindra Satyam. The partnership covers joint sales and marketing activities related to the IFS Applications software suite. In 2018, IFS has made several partnerships with companies across the globe. Companies who went into a partnership agreement with the IFS are Aram, DXC Technology, Tieto, EVRY, WebQuarters, AnalytixInsight Inc. But its biggest news was its partnership with Infosys, a leader in consulting and technology services. The partnership covers joint sales activities toward targeted industries in the Americas, EMEA, and Asia Pacific, as well as development of skills in the IFS Applications software suite.

IFS Cloud Infrastructure Insights

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  • IFS Public Cloud and Infrastructure (IaaS)
  • IFS Platform (PaaS)
  • IFS Application Delivery
  • IFS Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).


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