InMoment Among Cloud Top 500

310 East 4500 South, Suite 450

Salt Lake City, UT, 84107, USA

+1 800-530-4251


InMoment Recent Developments

Covers CRM products from Empathica and Mindshare Technologies.

InMoment Key Enterprise & Cloud Applications

Experience Hub,

SCORES Analysis

InMoment Strengths

InMoment, formerly Mindshare Technologies, provides software as a service based customer survey and enterprise feedback management solutions.

The vendor offers hosted solutions for companies conducting data collection activities through telephone, Internet, text messaging, comment cards, mystery shopping, internal audits, and other data collection methods. It also sells Mindshare Customer Connect, which provides information in the desired format; Mindshare Employee Connect, which provides information required to motivate, train, manage, and assist employees; Mindshare Coach, which guides unit-level managers to focus on important drivers of customer satisfaction; and Mindshare Text Analytics Suite, which automatically transforms clients’ customer comments into usable information. Its Mindshare App is a mobile application that allows ground-level managers at retail outlets and call centers to immediately access, view, track, and take action on customer survey information as it is submitted.

Mindshare Speech-to-Text transcribes audio survey responses into text comments.

The extensive product portfolio has been a big boost for improving the effectiveness of service interactions for call center and service industries. In June 2014, Mindshare and Empathica communicated this value by uniting the companies under a new corporate entity: InMoment.

InMoment is a global company with more than 300 employees, serving 350 brands across 25 industries in 128 countries.

InMoment provides a cloud-based customer experience optimization platform — the Experience Hub — that offers clients a level of innovation, expertise, and culture that is truly unique among customer experience vendors.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

InMoment Revenues, $M:

Type/Year 2015 2016 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

InMoment Revenue Breakdown By Type, $M:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

InMoment Revenues By Region, $M

Region % of Total Revenues 2016 Total Revenues, $M 2016 Enterprise Applications Revenues, $M 2016 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

InMoment Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

InMoment Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

Don't Miss our Customer Database

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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

InMoment Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

InMoment Risks

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  • Ability to handle internal and external risk and challenges

InMoment Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

InMoment Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link:


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