InMoment Among Cloud Top 500

10355 S. Jordan Gateway #600

South Jordan, UT, 84095, United States

1 800-530-4251

http://www.inmoment.com/

166

InMoment Strengths, Domain Expertise, and Key Differentiators

Inmoment, backed by Madison Dearborn Partners, a leading Chicago-based private equity firm, serves an impressive list of clients that includes 90 percent of the world’s automotive companies; eight out of 10 of the leading banks; nearly 20 percent of the top 50 retailers and 40 percent of the top hospitality companies. InMoment provides software as a service-based customer survey and enterprise feedback management solutions.

The company's cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem, a platform that brings together intelligence from customers, employees, and the market to drive real, actionable, business value and relationships with both customers and employees. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud.

InMoment Recent Developments

In September 2019, InMoment announced the next evolution in its approach to providing the intelligence businesses need to create meaningful experiences that also impact the bottom line—the XI Transformational Framework. This XI Transformational Framework led to the creation and completion of the XI Platform, including features such as Benchmarking, Market Survey, Survey Experience Optimization, and others.

In February 2019, InMoment introduced the Market Experience (EX) Cloud, a component in the company™s pioneering Experience Intelligence (XI) Platform. With the launch of the new MX Cloud, many of the functions such as market research functions, including product, campaign, and non-purchaser research, benchmark studies will be automated, connecting the intelligence gathered seamlessly to customer experience and employee experience leaders, making it simple to share and socialize findings.

In March 2019, InMoment launched Employee Experience (EX) Cloud, a segment of its Experience Intelligence (XI) platform which connects customer, employee, and market experience intelligence in one environment, that will help HR professionals in a better understanding of their employees and their satisfaction and productivity impacted by the market.

In November 2017, InMoment partnered with Yelp to empower companies with deep learning from vast amounts of rich customer feedback. InMoment's platform can find meaning inside sources like Yelp's 140 million real-world, cross-industry reviews.

InMoment Mergers and Acquisitions (M&A) Activities

In March 2020, Inmoment confirmed the completion of the MaritzCX transaction. The newly combined company offers an unprecedented combination of state-of-the-art technology and distinctive professional services, alongside a unique ‘agile-first’ approach that offers extraordinary capabilities to drive results for the world’s leading brands. The combined company will immediately support over 2,000 leading brands with a global team of 1,500 employees located in 20 offices spanning North America, Europe and Asia.

In May 2018, InMoment acquired local consulting firm brandXP, as the US player looks to ramp up its presence in the Asia Pacific region. With the acquisition of Australia/New Zealand-based boutique CX firm, brandXP, InMoment would have direct points of sales, marketing, services and support. InMoment has an established track record of success with both global and regional brands in the ANZ market and works with 25+ brands in the region across a variety of industries, such as Hyundai, Coca Cola Amatil, Carls Jr., Countdown and Auckland Airport.

InMoment Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying InMoment applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of InMoment and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Experience Hub, customers.

InMoment Key Enterprise and Cloud Applications

Experience Hub,

InMoment Revenues, $M:

Type/Year20182019YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

InMoment Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

InMoment Revenues By Region, $M

Region% of Total Revenues2019 Total Revenues, $M2019 Enterprise Applications Revenues, $M2019 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

InMoment Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

InMoment Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified InMoment Customers


No. of InMoment Customers: 2100

No. of InMoment Enterprise Applications Customers: 2100

No. of InMoment Cloud Customers: x

No. of InMoment Cloud Subscribers: x


InMoment has grown to over $US50 million in revenue and counts over 450 brands as customers across 95 countries including Orange Leaf Frozen Yogurt, Total Wine& More, The Melting Pot, Costa Vida, Surrey and Sussex Healthcare NHS Trust (SASH), Smashburge, Transform Cosmetic Surgery Group, Debenhams, AMF, Sharia's, Mattress Firm, Massage Envy Spa, Taco Johns, Matalan, Pizza Hut and others.

InMoment Market Opportunities, M&A and Geo Expansions

In May 2019 InMoment has received a strategic growth investment from funds advised by Madison Dearborn Partners, a private equity firm based in Chicago. MDP’s investment serves as a strong endorsement of the company’s vision around the future of feedback. MDP’s sponsorship will enable InMoment to accelerate its growth strategy, which is focused on increasing market adoption and expanding the capabilities of InMoment’s Experience Intelligence (XI) Platform™ as well as continued geographic expansion in the large and growing customer experience and analytics market.

InMoment Risks and Challenges

More acquisitions are in the offing for Mindshare to solidify its position in the Voice of the Customer space in order to fend off large rivals with substantially bigger customer footprint.

InMoment Ecosystem, Partners, Resellers and SI

InMoment Partners are: BrandXP, ClubIntel, Customer Experience Professionals Association (CXPA), Directions Research (DRI), Intellishop, Mystery Researchers, Research Now, Retail Feedback Group, ServiceCheck, StratFix, Voci, Zylun Insights.

InMoment Cloud Infrastructure Insights

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  • InMoment Public Cloud and Infrastructure (IaaS)
  • InMoment Platform (PaaS)
  • InMoment Application Delivery
  • InMoment Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).


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