Nice Systems

22 Zarchin Stree

Ra, x, 43107, Israel

+972 9 775-3030

http://www.nice.com/

274

Recent Developments

Acquired Nexidia for customer analytics for $135M in 2016.

Nice Systems Key Enterprise & Cloud Applications

The NICE Enterprise portfolio of cloud solutions include: NICE Recording, NICE QM/ Optimization, NICE Interaction Analytics, NICE Real Time Activity Monitoring, NICE PM, NICE Incentive Compensation Management, NICE Customer Engagement Analytics(Hosted Models) , NICE Voice of the Customer (Hosted Models). NICE Actimize offers the following services in a cloud deployment model: • Fraud Prevention Services: Card Fraud , Commercial Banking Fraud , Deposit Fraud , Employee Fraud & Remote Banking Fraud solutions; • Anti-Money Laundering Services: Customer Due Diligence, CTR Operations, FATCA Compliance, Suspicious Activity Monitoring & Watch List Filtering solutions; and • Financial Markets Compliance Services: Trade Surveillance, Conflicts Management, Sales Practices & Suitability, Communication Surveillance.

SCORES Analysis

Nice Systems Strengths

NICE Systems offers a robust portfolio of contact center,workforce management, and analytics applications; as well as fraud prevention, anti-money laundering, and financial market compliance solutions. Most recently NICE announced a portfolio of solutions in Customer Engagement Analytics that will leverage its cloud infrastructure and deliver real-time analytics to help enterprise map customer journey and drive improved customer experience while providing next best action for its agents.

 

NICE’s cloud offerings directly address service providers’ imperatives for success in the cloud era.

  • NICE Cloud – For service providers who want to take advantage of Cloud technologies to improve operational efficiency and reduce costs, NICE Cloud provides end-to-end Cloud management and operations. This includes IT and business services, real-time monitoring and shared operational platform.
  • Hosted offering via NICE channels –The delivery of NICE products and solution via a partner cloud offering.

 

In January 2013, NICE unveiled its cloud-based Workforce Optimization (WFO) suite, offering full capabilities for Recording, Quality Management, Analytics, Workforce Management, Performance Management, Incentive Compensation Management, and Voice of the Customer, all deployed in the cloud.

 

Nice also offers a real-time, cloud-based, institutional trade surveillance solution following its 2012 acquisition of RedKite Financial Markets Limited.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

Nice Systems Revenues, $M:

Type/Year20112012201320142015YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Nice Systems Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Nice Systems Revenues By Region, $M

Region% of Total Revenues2015 Total Revenues, $M2015 Enterprise Applications Revenues, $M2015 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Nice Systems 2015 Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Nice Systems Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

Nice Systems Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

Nice Systems Risks

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  • Ability to handle internal and external risk and challenges

Nice Systems Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

Nice Systems Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).




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