Ramco Systems Strengths, Domain Expertise, and Key Differentiators
Through 2019, Ramco HCM with Global Payroll launched Policy bot, Support bot and Ticketing bot; Net Pay Anomaly Detector and added Breath Analyzer integrated with its existing Facial Recognition system.
On the Aviation front, in addition to their stronghold in Heli and MRO segment, they had several Defense contractors and Military & Sustainment providers in the U.S. choose Ramco Aviation’s solutions. Ramco entered the Nigerian Aviation market with a leading charter, shuttle and maintenance company. Globally, they won significant deals, implemented their solutions in several organisations, and renewed ties with a few more existing clients. They also implemented AI and ML-driven aviation solutions with select few clients to help in spotting discrepancy, autosuggestion of aircraft parts etc.
In the Logistics segment, there were quite a number of notable accomplishments. While an integrated system to connect Transportation, Warehouse, Fleet and HUB with Finance & HR on the Cloud along with a Command Centre and In-memory based Planning and Optimisation engine has been their value proposition in the market, they additionally equipped their offering with a range of e-commerce logistics specific capabilities, apt for the growing e-commerce industry. Overall, ERP solutions are moving towards becoming Active and Intelligent that are helping enterprises transform towards a successful and efficient working system.
Ramco Systems Recent Developments
In 2021, Ramco launched 360o Pandemic Control System for workplace safety & employee health for organizations that resumed operations post lockdown.
In 2021, Ramco added several innovative features using Ramco’s underlying AI & ML platform, such as anomaly detection and providing smart suggestions, data defaulting using Ramco’s Personalization Engine to minimize manual data entry, thus reducing manual errors & increasing throughput, zero UI features like Chatbots, smart adaptive forms, real-time alerts, interactive dashboards and voice recognition and voice-enabled transaction processing. Also added enhanced hubs (for the heavy-duty users, to get all the work done in one place), extensive addition of APIs during the last year to enable Application, Channel and Device independence of the user interface.
Microsoft and Ramco Systems made the launch of Ramco Global Payroll Software on Microsoft Dynamics 365 thus bringing a powerful combination of Talent and Payroll on a unified platform infused with Microsoft AI capabilities around Chatbots and Facial recognition. With this launch, organizations can benefit from a holistic HR offering which covers Dynamics 365 Talent and Ramco Payroll across 45+ countries in Asia, Middle East, Africa, Australia & New Zealand.
In the ERP business, Ramco rolled out important features like anomaly detection, a real-time personalization engine and smart features for reducing data entry by up to 90%. In the logistics business, they extended functionality to hubs, rail freight, and also addressed the logistics boom driven by e-commerce. In the HRP business, Ramco introduced several features to enhance employee engagement that includes Self-Explaining Payslip to cut down HR Support cost significantly and self-configuring Payroll leveraging AI & ML capabilities.
While Ramco Payroll covers the statutory and regulatory requirements across 50+ countries, they will be embarking on a journey to cover the regulatory requirements of 62+ countries in the upcoming year, with a specific focus on covering countries in Europe. The aviation business introduced a host of solutions under Inventory Technical Management services enabling inventory pooling amongst customers to reduce inventory holding costs and allow for loan/exchange of expensive aviation parts (rotables), the visual drag & drop planning and scheduling tools, and flight ops module with manufacturing capabilities to address customer needs holistically.
Despite the industry challenges during the pandemic, the AAD business had a significant contribution this year with further inroads into the US Defense segment, onboarding one of Europe’s largest MROs and making a mark in emerging market segments through early wins in Unmanned Aerial Vehicles (UAV) & Drone segment. This was augmented with several successful customer go-lives during the year.
Ramco Systems Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Ramco Systems applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Ramco Systems and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Ramco ERP, Ramco HCM, Ramco Aviation, Ramco Logistics, Ramco MRO customers.
Ramco Systems Overview
Ownership: - RAMCOSYS (NSE); 532370 (BSE)
Number of Employees: 1100
Key Verticals: Aerospace and Defense, Automotive, Construction and Real Estate, Distribution, Government, Manufacturing, Oil, Gas and Chemicals, Professional Services, Retail, Transportation, Utilites,
Ramco Systems Key Enterprise and Cloud Applications
Ramco ERP, Ramco HCM, Ramco Aviation, Ramco Logistics, Ramco MRO
Ramco Systems Revenues, $M:
|Type/Year||2019||2020||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Ramco Systems Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
Ramco Systems Enterprise Applications Revenues By Functional Markets, $M:
Ramco Systems Enterprise Applications Revenues By Verticals, $M:
Ramco Systems Revenues By Region, $M
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Ramco Systems Direct vs Indirect sales
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Ramco Systems Customers - Breakdown by Geo, Size, Vertical and Product
No. of Ramco Systems Customers: 1575
No. of Ramco Systems Enterprise Applications Customers: 1575
No. of Ramco Systems Cloud Customers: x
No. of Ramco Systems Cloud Subscribers: 150000
Complete with chatbots, voice, and facial recognition-based workforce management, Ramco HR with Global Payroll serves more than 500+ clients worldwide. Recent customer wins in the HCM sector are: Classic Fashion Apparel Industry Ltd. Co., Halliburton, Averda, Herfy Food Services Co., and many others.
While HCM with Global Payroll has gathered significant momentum in the Asia region, ERP turned the tide in its favour with its Logistics Suite. From Malaysia’s leading Courier service provider, Nationwide Logistics to the Philippines market leader, AAI Logistics; Ramco Logistics has started making steady inroads into the region. Ramco ERP has over 1000 customers and 150000 users.
Ramco Aviation Software is trusted by over 22,000 users in the management of over 4,000 aircraft globally. Recent customer wins in the Aviation sector include Aero Contractors Company of Nigeria Limited, Hong Kong Aircraft Engineering Company Limited (HAECO Group), China Aircraft Services Limited, Life Flight Network and many others.
Ramco’ Cloud customers include Norske Skog Australasia (largest publication paper producer in Australasia, successfully gone live with Ramco ERP on Cloud for 650+ users, in record time of 8 months), DHFL Pramerica Life Insurance (DPLI) (a joint venture between Dewan Housing Finance Corporation Ltd. (DHFL) and Prudential International Insurance Holdings, Ltd. (PIIH) with 2500+ employees), FreshFood Management Services (FreshFood) (Australia based Manufacturer and coffee supplier of – The House of Robert Timms, Bushells Coffee, Café-Bar and Picco brands) Sharaf DG (leading retail chain with 8000+ employees across 13 countries covering UAE, GCC, Middle East ; Far East), Engsol (Engineering Solutions company headquartered in Abu Dhabi), DaarYaas Group (retail group with presence spread across UAE, N.Africa and Egypt), Al Shabab Club (leading sports club in UAE), Blue Nile Mashreq Bank (a leading bank in N.Africa) and Nesma (a diversified business conglomerate in Saudi with a portfolio of 40+ companies and 25000+ employees).
Other Cloud and on-premise customers include Malaysia Airlines, Cobham Aviation Services, Air Methods, Emirates Air, GoAir, Air Tahiti, Caribbean Airlines, Hevilift, Astra Airlines, Dabur India, Delhi Duty Free, Sharaf DG, Engso and many more.
Ramco Systems Market Opportunities, M&A and Geo Expansions
In March 2020, Ramco Innovation Lab in Singapore unveiled an advanced facial recognition based Time & Attendance System – RamcoGEEK, embedded with Temperature recording and IoT sensor doors to enable organizations move towards a ‘Touch-less’ attendance and workplace access, in the wake of the COVID-19 outbreak.
Through 2019, Aviation makes significant gains in Greater China market with two large wins; ventures into Mexico with the largest heli-operator and MRO, re-affirming its footprint in the Heli space. Ramco also signs large multi-million-dollar deal from a leading Australian University for HR & Payroll transformation marking its expansion into Higher Education vertical. Ramco Systems partnered with NTT DATA Services, a recognized leader in global technology services, to enable clients to modernize enterprise applications to drive digital transformation. The collaboration will combine Ramco’s innovative enterprise software solution offerings with NTT DATA’s world-class, strategy-led business and technology services.
With the advent of Artificial Intelligence, Natural Language Processing, conversations are gaining a whole new meaning. By bringing the technology to the enterprise system, Ramco Systems believe adoption of ERPs will not just be restricted to a few pockets, but will get universally used across the organization. Also, from a business context, enterprise applications are a highly cluttered market with limited room for differentiation. They don't want to be just another ERP player in the market. It is their thirst to deliver customer value that drives them to bet on new technology and bring innovative features to the market.
While traditional ERP goliaths are playing the catch-up game, Ramco Systems pride in being amongst the pioneers in bringing bots to enterprises. Bot is their sling that is getting the 'digital' and 'user experience' savvy ERP buyer to them. HoloLens, on the other hand, has been paving way for the future of work. In a nutshell, umpteen number of disruptive innovation with real-time business use cases have been developed at The MRO Innovation Lab, Singapore, during the year.
Ramco Systems Risks and Challenges
The business model of Cloud requires time to mature and grow. Unlike the licensing business where revenue gets accrued immediately; cloud-based revenues accrue over a 3 to 5-year period. While many of the Cloud companies may have a strong order book, the same will not be reflecting in their revenue in a short term. This, when compared to a traditional business model may seem to look non-profitable from the outside.
Businesses in Silicon Valley have broken free from this traditional mindset of reviewing organization against profitability to rewarding Cloud based companies for their ability to build order book. The investor’s ability to see the potential in long term is what distinguishes a Cloud company’s success.
The other major change that Cloud has brought into the Enterprise sale is that Customers are no longer chained to a vendor and have the option to switch vendors if they find the service or solution not addressing the need. While this has enabled a fair play market opportunity where the vendor with the best solution will win; it also leads to unpredictable revenue inflow for the future. To address this market reality, at Ramco has been offering clients value through innovative technologies such as Bots and HoloLens, well ahead of the competition. This has been a great differentiator in retaining and winning new logos.
Also to keep the business momentum up, substantial thrust is placed on building a robust ecosystem of partners who can take the products to global markets. This is an area in which they are improving year on year.
Ramco Systems Ecosystem, Partners, Resellers and SI
The Ramco partner ecosystem includes Platform Partners, Technology and Solution Partners and Business Partner. Ramco Platform Partners are: Deloitte, EY and KPMG. Technology and Solution Partners are: Microsoft, Amazon Web Services, Qlik, SumTotal, Cornerstone And Alcolizer. Business Partners are: Fujitsu, NTT, Mazars, Hitachi, currencytransfer.com, BirlaSoft, Tech Mahindra, TATA Consultancy Services and Infosys.
Ramco Systems Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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