Userlane Strengths, Domain Expertise, and Key Differentiators
Userlane is a Digital Adoption Platform for employees and customers with intuitive and effective solutions. The software is used to automate user onboarding and employee training. Users are guided step-by-step, and in real-time with interactive onscreen guides directly within the software, they're using. As a result, anybody can immediately operate any complex software without any previous knowledge. Userlane's software allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention rates.
Userlane Recent Developments
In October 2021, Userlane had implemented Zendesk integration. The Userlane solution can be integrated with Zendesk providing, a simple way for users to search Zendesk content without context switching. With implementation, users can access Zendesk content directly from the Userlane Assistant.
Userlane Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Userlane applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Userlane and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Userlane customers.
Ownership: - High-Tech Grunderfonds
Number of Employees: 110
Functional Markets: HCM,
Key Verticals: Automotive, Banking and Financial Services, Communications, Construction and Real Estate, Consumer Packaged Goods, Distribution, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Oil, Gas and Chemicals, Professional Services, Retail, Transportation,
Userlane Key Enterprise and Cloud Applications
Userlane Revenues, $M:
|Type/Year||2019||2020||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Userlane Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
Userlane Enterprise Applications Revenues By Functional Markets, $M:
Userlane Enterprise Applications Revenues By Verticals, $M:
Userlane Revenues By Region, $M
|Region||% of Total Revenues||2020 Total Revenues, $M||2020 Enterprise Applications Revenues, $M||2020 Cloud Applications Revenues, $M|
Userlane Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
Userlane Customers - Breakdown by Geo, Size, Vertical and Product
No. of Userlane Customers: 200
No. of Userlane Enterprise Applications Customers: 200
No. of Userlane Cloud Customers: 200
No. of Userlane Cloud Subscribers: x
Userlane has over 200 customers globally. Some of theirs customers are; SABIO, SAP, Accenture, Forto, SCHUNK, Foleon, EIDA, and many others.
Deutsche Bahn with Userlane software achieves maximum operational efficiency. Deutsche Bahn integrated Userlane within their product to onboard and guide their users.
Userlane Market Opportunities, M&A and Geo Expansions
In October 2021, Userlane united with Confluence. Userlane and Confluence allow users to easily search for necessary information without leaving the application. With integration, users can be less overburdened with a large number of documents and immediately get the necessary.
Besides this uniting of Userlane and Confluence, Userlane developed Userlane Search. Once the Userlane Search is enabled, users can get what's necessary with just one click. Accordingly, users can get information from the Userlane Assistant without switching context.
In September 2021, Userlane has successfully completed a 10 million euro Series B financing round led by Five Elms Capital with participation from Series A investors Capnamic , High-Tech Gründerfonds (HTGF) , and main incubator, early-stage investor of Commerzbank Group. The investment will fuel Userlane’s international expansion and accelerate product development with the goal of helping enterprises around the world improve adoption of the growing number of software solutions crucial to running an organization.
Userlane has raised over four million euros by Capnamic Ventures, cooperated with High Tech Grunderfonds and Rabbit Ventures. Has developed a navigation system to train client for software programs, through which clietes learn how to work on the program without formal training.
Userlane Risks and Challenges
The international expansion of Userlane is still ongoing.
Userlane Ecosystem, Partners, Resellers and SI
Userlane has a Partnership Network consisting of; Network Partner, Consulting Partner, and Reseller Partner. Some of them are; Microsoft, SAP, Kanos, ORBIS, and others.
Technology companies such as Celonis, Personio, and Freighthub, large global organizations such as Beiersdorf, Linde, and Allianz, working with Userlane to empower their users and employees.
Userlane Cloud Infrastructure Insights
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- Userlane Public Cloud and Infrastructure (IaaS)
- Userlane Platform (PaaS)
- Userlane Application Delivery
- Userlane Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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