When I Work Strengths, Domain Expertise, and Key Differentiators
When I Work leads the market in shift-based workforce management software, providing a robust, employee-centric experience. The company empowers shift workers by giving them a voice to advocate for fair scheduling and a platform to effectively manage their work-life balance. This enables individuals to make each working hour more meaningful and valuable.
When I Work was developed to address the employee scheduling and communication requirements of various industries. It simplifies the process of scheduling staff for a diverse array of workplaces, including coffee shops, restaurants, customer service departments, retail shops, colleges, healthcare organizations, nonprofits, and numerous other types of workplaces.
When I Work Recent Developments
When I Work provides support to 200,000 workplaces, with over half a million individuals across more than 50 countries depending on it for employee scheduling, time clock, and communication needs. Enhanced operational efficiency, fostering employee accountability through self-service, and managing labor costs are achieved through the use of the most user-friendly employee scheduling, time clock, and team communication software available in the market.
When I Work Mergers and acquisitions (M&A) Activities
In July 2023, When I Work acquired Lean Financial, a fintech startup offering reimagined financial products custom-built for the flex workforce, including on-demand pay. Lean was founded in 2020 to build a new generation of financial products, customized for the flex workforce. During the remainder of 2023, When I Work will focus on integrating Lean’s products into its platform, with Joshi joining as the General Manager of Financial Services.
When I Work Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying When I Work applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of When I Work and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified When I Work customers.
When I Work Overview
Ownership: - x
Number of Employees: 150
Functional Market: Workforce Analytics, Scheduling, Time and Attendance, Payroll, Performance Management,
Key Verticals: Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Utilities,
When I Work Key Cloud and HCM Applications
When I Work
When I Work HCM and Cloud HCM Applications Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
When I Work Revenue Breakdown by Type:
When I Work HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets | % of HCM Revenue in the HR Segment | 2023 HCM Revenues, By HR Segment, $M | |
When I Work HCM Applications Revenues By Verticals, $M:
When I Work Total and HCM Applications Revenues by Region:
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 HCM Applications Revenues, $M |
|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe |
When I Work Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
When I Work Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified When I Work Customers
No. of When I Work Customers: 700
No. of When I Work HCM Applications Customers: 700
No. of When I Work Cloud HCM Customers: 700
No. of When I Work Cloud HCM Subscribers: 6909932
When I Work extends its services to more than 200,000 workplaces globally, with over half a million individuals across 50 countries relying on the platform for employee scheduling, time clock management, and communication. The company's Employee Scheduling software boasts a user base of 6,909,932.
When I Work Market Opportunities, M&A and Geo Expansions
In January 2023, When I Work named Blake Adams as its upcoming CEO to spearhead the continuous growth initiatives of the company. Adams, having previously served as an operating partner at Bain Capital Tech Opportunities, which is Bain’s growth-stage enterprise software investment fund, collaborated closely with portfolio companies and their management teams, including When I Work. This collaboration was part of Bain Capital’s $200 million growth investment in the company. Before his role at Bain Capital, Adams accrued extensive experience leading strategy and operations teams at Google and Intuit, contributing to initiatives spanning corporate strategy, product development, sales execution, and strategic partnerships.
In November 2021, When I Work, the messaging app facilitating scheduling and collaboration for shift-based teams, secured a $200 million funding round. The sole investor in this financing is Bain Capital, specifically through its Tech Opportunities fund. Although the precise valuation remains undisclosed, the investment is characterized as a "majority growth investment," suggesting an approximate valuation of around $400 million. In an interview, CEO Martin Hartshorne, speaking in the third person, stated that When I Work has been profitable since June of the previous year, a noteworthy achievement considering the challenging circumstances of the pandemic and economic uncertainty. The company's consistent growth prompted the decision to raise funds at this juncture, following a history of raising just $24 million in the 11 years prior.
In September 2021, When I Work and Clair, a financial technology company based in New York, unveiled a collaborative partnership. The objective of this alliance is to provide complimentary on-demand pay services through Clair's Payday Wallet to shift-based workplaces utilizing When I Work. By joining forces, When I Work and Clair extend their roles as trailblazers in workforce management and financial technology, granting shift workers on the When I Work platform the opportunity to access their earnings at no cost every day upon completing their work shifts. This collaboration underscores a burgeoning trend in workforce management companies incorporating employee benefits into their product portfolios.
In 2016, When I Work successfully raised $15 million in a Series B round, with Drive Capital taking the lead. Participation also came from Arthur Ventures and High Alpha. This funding round came on the heels of a $9 million Series A, where e.ventures, Greycroft Partners, and Arthur Ventures were the primary contributors. Collectively, these rounds brought the total financing for the company to $24 million up to that point.
When I Work Risks and Challenges
Greg Wallace, the inaugural Chief Financial Officer at When I Work, is actively involved in implementing a growth strategy for the hourly workforce management company. Their objective is to triple revenue and extend services to millions of additional users on a global scale. In response to challenges posed by pandemic-related shutdowns, When I Work downsized its full-time staff by approximately one-third in April. Despite the adversity, the decline was not as steep as anticipated. Wallace noted that the business has experienced year-over-year growth, albeit falling short of the original 2020 plan. Before joining When I Work, Wallace served as the Senior Finance Manager at Code42 and held various financial roles at HighJump Software.
Located in Minneapolis, When I Work found itself deeply entrenched in the market and aimed to incorporate additional features to appeal to a broader base of larger business customers.
In July 2021, Octavian Tarcea assumed the role of the company's new Chief Technology Officer. He is set to spearhead the development of applications designed to create "happier and more productive teams" in shift-based workplaces.
In April 2020, When I Work, in response to the global pandemic caused by Coronavirus, implemented workforce adjustments that included the termination of 55 full-time employees and eight part-time employees, along with the furloughing of one full-time employee. These measures impacted approximately 35% of the company's workforce.
Expanding its range of services to cater to various workforce management applications and meeting the requirements of its customers is crucial for success.
When I Work Ecosystem, Partners, Resellers and SI
When I Work continually seek partners to aid in the development of happier and more productive teams. Whether individuals or organizations are interested in integrating their software, becoming a reseller, or referring When I Work to their customers, the company has a program designed to facilitate collaboration. Among When I Work's partners are ADP, OneTeam360, Paychex, Rippling, and Tracker.
When I Work Cloud Platform (PaaS) and Infrastructure (IaaS) Details
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- When I Work Public Cloud and Infrastructure (IaaS)
- When I Work Platform (PaaS)
- When I Work Application Delivery
- When I Work Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/taxonomy
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