Zendesk

989 Market St. Ste. 300

San Francisco, CA, 94103, USA

+1 415-418-7506

http://www.zendesk.com/

44

Recent Developments

Projects up to 44% growth in 2016 sales, compared with 65% in 2015.

Zendesk Key Enterprise & Cloud Applications

zendesk

SCORES Analysis

Zendesk Strengths

Since 2007 Zendesk has helped popularize cloud-based customer service applications for tens of thousands of customers. Zendesk can handle 65 million end users, processing some 60,000 requests per minute and 500,000 queries per minute at peak load times. Outpacing the growth of Cloud pioneer Salesforce.com, Zendesk has signed up nearly 39,000 customers in the first seven years of its history. By comparison, Salesforce.com was able to secure 13,900 customers during its first seven years. One of the key reasons behind Zendesk’s steep growth lies in its affordable pricing as well as easy to use products that appeal to small to midsize support organizations with simple needs.

 

In May 2016, Zendesk announced an integration with Google Play, that will allow businesses to turn app reviews into proactive customer conversations. With This Google Play integration, Zendesk will helping businesses be proactive when it comes to interacting with their customers.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

Zendesk Revenues, $M:

Type/Year20112012201320142015YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Zendesk Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Zendesk Revenues By Region, $M

Region% of Total Revenues2015 Total Revenues, $M2015 Enterprise Applications Revenues, $M2015 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Zendesk 2015 Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Zendesk Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

Don't Miss our Customer Database


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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

Zendesk Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

Zendesk Risks

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  • Ability to handle internal and external risk and challenges

Zendesk Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

Zendesk Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).




For additional information on our methodologies, here's the link:

https://www.appsruntheworld.com/
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