Zendesk Among Cloud Top 500

Zendesk Recent Developments

Projects up to 44% growth in 2016 sales, compared with 65% in 2015.

Zendesk Key Enterprise & Cloud Applications

zendesk,

SCORES Analysis

Zendesk Strengths

Since 2007 Zendesk has helped popularize cloud-based customer service applications for tens of thousands of customers.

Zendesk can handle 65 million end users, processing some 60,000 requests per minute and 500,000 queries per minute at peak load times.

Outpacing the growth of Cloud pioneer Salesforce.com, Zendesk has signed up nearly 39,000 customers in the first seven years of its history.

By comparison, Salesforce.com was able to secure 13,900 customers during its first seven years. One of the key reasons behind Zendesk’s steep growth lies in its affordable pricing as well as easy to use products that appeal to small to midsize support organizations with simple needs. In May 2016, Zendesk announced an integration with Google Play, that will allow businesses to turn app reviews into proactive customer conversations.

With This Google Play integration, Zendesk will helping businesses be proactive when it comes to interacting with their customers.

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• Key differentiators
• Domain Expertise
• Product portfolio
• Solution scope

Zendesk Revenues, $M:

Type/Year	2015	2016	YoY Growth, %
Total Revenues, $M	Subscribe	Subscribe	Subscribe
Enterprise Applications Revenues, $M	Subscribe	Subscribe	Subscribe
Cloud Applications Revenues, $M	Subscribe	Subscribe	Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Zendesk Revenue Breakdown By Type, $M:

Type	License	Services	Hardware	Support & Maintenance	SaaS
% of Total Revenues	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe
Revenues, $M	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe

Zendesk Enterprise Applications Revenues By Functional Markets, $M:

Split by Functional MArkets	% of Total Revenues	2016 Enterprise Apps Revenues, By Functional Markets, $M
Analytics and BI	Subscribe	Subscribe
Collaboration	Subscribe	Subscribe
Content Management	Subscribe	Subscribe
Customer Relationship Management	Subscribe	Subscribe
eCommerce	Subscribe	Subscribe
Enterprise Performance Management	Subscribe	Subscribe
ERP Financial Management	Subscribe	Subscribe
ERP Services and Operations Management	Subscribe	Subscribe
Human Capital Management	Subscribe	Subscribe
IT Service Management	Subscribe	Subscribe
PLM/Engineering	Subscribe	Subscribe
Project Portfolio Management	Subscribe	Subscribe
Procurement	Subscribe	Subscribe
Sales Performance Management	Subscribe	Subscribe
Supply Chain Management	Subscribe	Subscribe
Treasury and Risk Management	Subscribe	Subscribe
Total	Subscribe	Subscribe

Zendesk Enterprise Applications Revenues By Verticals, $M:

Split by Verticals	% of Total Revenues	2016 Enterprise Apps Revenues, By Verticals, $M
Aerospace & Defense	Subscribe	Subscribe
Automotive	Subscribe	Subscribe
Banking and Financial Services	Subscribe	Subscribe
Communication	Subscribe	Subscribe
Construction and Real Estate	Subscribe	Subscribe
Consumer Packaged Goods	Subscribe	Subscribe
Distribution	Subscribe	Subscribe
Education	Subscribe	Subscribe
Government	Subscribe	Subscribe
Healthcare	Subscribe	Subscribe
Insurance	Subscribe	Subscribe
Leisure & Hospitality	Subscribe	Subscribe
Life Sciences	Subscribe	Subscribe
Manufacturing	Subscribe	Subscribe
Media	Subscribe	Subscribe
Non Profit	Subscribe	Subscribe
Oil and Gas	Subscribe	Subscribe
Professional Services	Subscribe	Subscribe
Retail	Subscribe	Subscribe
Transportation	Subscribe	Subscribe
Utility	Subscribe	Subscribe
Total	Subscribe	Subscribe

Zendesk Revenues By Region, $M

Region	% of Total Revenues	2016 Total Revenues, $M	2016 Enterprise Applications Revenues, $M	2016 Cloud Applications Revenues, $M
Americas	Subscribe	Subscribe	Subscribe	Subscribe
EMEA	Subscribe	Subscribe	Subscribe	Subscribe
APAC	Subscribe	Subscribe	Subscribe	Subscribe
Total	Subscribe	Subscribe	Subscribe	Subscribe

Zendesk Direct vs Indirect sales

Region	Direct Sales	Indirect Sales	Total
Type %	Subscribe	Subscribe	Subscribe
Revenues, $M	Subscribe	Subscribe	Subscribe

Zendesk Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

Don't Miss our Customer Database

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• Reference wins across regions
• Customer Size segments
• Customer wins momentum

Zendesk Opportunities

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• Market Opportunities at the vertical and subvertical levels
• Mergers and Acquisitions (M&A), Funding
• Geo Expansions

Zendesk Risks

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• Ability to handle internal and external risk and challenges

Zendesk Ecosystem

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• Health of ecosystem
• Network Effects of BPO, ISV, SI
• VAR Partners
• Direct vs Indirect sales

Zendesk Cloud Infrastructure Insights

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• Cloud Infrastructure (IaaS)
• Cloud Platform (PaaS)
• Cloud Application delivery (SaaS)
• Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link:

https://www.appsruntheworld.com/
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