Zoom Video Communications Among Cloud Top 500

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Zoom Video Communications Strengths, Domain Expertise, and Key Differentiators

Zoom Video connects people through frictionless video, voice, chat and content sharing and enables face-to-face video experiences for thousands of people in a single meeting across disparate devices and locations.

Zoom Video Communications Recent Developments

In July 2020, Zoom unveiled Zoom for Home, a new category of software experiences and hardware devices to support remote work use cases. In a time where employers are grappling with what the new normal of work will look like, Zoom for Home elevates employee experiences to connect remotely and be productive.

Major corporations around the globe have already indicated that they do not foresee a return to pre-COVID ways of working. Additionally, almost half of adults who are able to work remotely believe that virtual meetings are at least as effective as in-person meetings. Zoom for Home meets the needs of the present shelter-in-place and the new normal of hybrid workforces.

In March 2019, Zoom filed to go public on the NASDAQ and in April the company went public, with shares up more than 72% with an Initial public offering of $36 a share.

Zoom Video Communications Mergers and Acquisitions (M&A) Activities

In May 2020, Zoom acquired Keybase, a secure messaging and file-sharing service. The acquisition of this exceptional team of security and encryption engineers will accelerate Zoom’s plan to build end-to-end encryption that can reach the current Zoom scalability.

Zoom Video Communications Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Zoom Video Communications applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Zoom Video Communications and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Zoom Video Communications customers.

Zoom Video Communications Key Enterprise and Cloud Applications

Zoom Video Communications

Zoom Video Communications Revenues, $M:

Type/Year20182019YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Zoom Video Communications Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Zoom Video Communications Revenues By Region, $M

Region% of Total Revenues2019 Total Revenues, $M2019 Enterprise Applications Revenues, $M2019 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Zoom Video Communications Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Zoom Video Communications Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Zoom Video Communications Customers


No. of Zoom Video Communications Customers: x

No. of Zoom Video Communications Enterprise Applications Customers: x

No. of Zoom Video Communications Cloud Customers: x

No. of Zoom Video Communications Cloud Subscribers: x


Zoom Video has thousands of customers of all sizes across industry verticals and geographies. Zoom Video has customers in over 180 countries, and 80% of its revenue in the fiscal year ended 31 January 2020, was generated from customers in America, and 20% was from customers in APAC and EMEA.

Among Its customers are: VMware, Uber, Workday, ServiceNow, Splunk, Zuora, University of San Francisco, Kansas State University, Lucidchart, University of Washington, Columbia Business School, SONOS, The University of Arizona, and many others.

In fiscal 2018, Zoom Video established a physical sales presence in Australia and the United Kingdom.

Additionally, as of January 31, 2019, Zoom has 18 sales offices globally., and plan to add local sales support to further select international markets over time. Zoom Video also operates research and development centers in China, employing over 500 employees.

Zoom Video Communications Market Opportunities, M&A and Geo Expansions

In August 2020, Zoom unveiled the general availability of its Zoom Phone cloud phone service in 25 additional countries and territories, as well as a new, drastically simplified telephone service plan for companies with locations across the globe. Zoom now provides local telephone service and domestic calling in over 40 countries and territories around the world. The new countries and territories where Zoom Phone supports local phone numbers are: Argentina, Brazil, Bulgaria, Chile, Columbia, Costa Rica, Croatia, Czech Republic, Ecuador, Estonia, Finland, Greece, Hong Kong SAR, Hungary, Lithuania, Luxemburg, Mexico, Norway, Panama, Peru, Poland, Romania, Singapore, Slovakia, and Slovenia. This expanded geographic coverage allows Zoom customers to migrate away from their legacy phone systems and consolidate business communications into Zoom’s video-first unified communications platform.

In March 2019, Zoom Video Communications unveiled new integrations and features for Zoom Phone, Zoom Rooms, and Zoom Meetings, all core services of its video-first unified communications platform. Zoom brings together video, voice, content sharing, and chat across all devices and workspaces in a single cloud platform that is easy to deploy, manage, and use. With over 200 product enhancements a year, Zoom is highly focused on innovation.

Zoom Video Communications Risks and Challenges

Enhance its product portfolio will be crucial for its future success.

Zoom Video Communications Ecosystem, Partners, Resellers and SI

In July 2020, Formula 1 and Zoom partnered to deliver the first-ever virtual Paddock Club experience. The video-first unified communications platform, which set a new business record in April 2020 by reaching over 300 million daily meeting participants, is working with F1 to provide new business opportunities through unique, live-sport experiences. Due to the ongoing pandemic, the first eight races were without the traditional in-person hospitality offerings. Hospitality is a key component of the F1 experience, so the companies partnered to create a bespoke virtual hospitality experience for guests.

In June 2020, Zoom and Claflin University unveiled a commitment to a five-year strategic partnership. The video communications provider and Historically Black University have developed a multifaceted foundational program that represents $1.2M in educational and financial investments. Program components include: Internships, Scholarships, Curricula Partnership, Board of Trustees, Faculty & Student Advisory, and General Operating Fund & Alumni Engagement.

In October 2018, Zoom Video partnered with Dropbox, a global collaboration platform company, which involves the development of technology enabling integrated workflows for users between Zoom Video's platform and the Dropbox platform, as well as a strategic partnership with Atlassian, a collaboration software company, which involves the development of technology enabling integrated workflows for users between Zoom Video's platform and Atlassian’s Jira Ops and Jira Service Desk products.

Among Zoom Video partners are: AMX by Harman, SHURE, Heckler Design, Lumens, Dropbox, DTEN, Nutanix, Logitech, Urben, Crestron, Extron, MXL, SUIRUI, Atlona, IBM Watson Workspace, Huddly, AISense, Jabra, Poly and many others.

Zoom Video Communications Cloud Infrastructure Insights

Subscribe to read more about:

  • Zoom Video Communications Public Cloud and Infrastructure (IaaS)
  • Zoom Video Communications Platform (PaaS)
  • Zoom Video Communications Application Delivery
  • Zoom Video Communications Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).


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