Alvaria Strengths, Domain Expertise, and Key Differentiators
Contact centers generate vast amounts of data every second, making manual processing impractical. Alvaria Real Time Optimizer integrates seamlessly with Alvaria Workforce, leveraging AI to make real-time decisions, optimizing agent activities, and boosting productivity. It streamlines training, ensures schedule adherence, simplifies staffing adjustments, and enhances call handling. Case studies highlight significant cost reductions and productivity gains across various industries.
Alvaria Recent Developments
Alvaria's unveiling of the Alvaria Customer Experience (CX) Suite and the Workforce Engagement Management (WEM) Suite signaled a pivotal moment in the company's evolution. These application suites, designed to optimize customer and employee interactions, underscore Alvaria's commitment to delivering world-class experiences.
Alvaria Mergers and acquisitions (M&A) Activities
In July 2022, Alvaria finalized the acquisition of Cicero Inc.'s Intelligent Analytics Platform, enhancing its enterprise-scale customer experience and workforce engagement management solutions. This strategic move aims to optimize agent interactions and streamline workflows, offering significant cost savings for clients. By integrating Cicero's capabilities, Alvaria strengthens its position in the contact center industry, empowering organizations to automate responses and improve customer experiences.
In May 2021, Aspect Software merged with Noble Systems, headquartered in Atlanta, Georgia, resulting in the establishment of Alvaria. The amalgamated entity will be spearheaded by Patrick Dennis, who serves as the President and CEO of Aspect.
Alvaria Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Alvaria applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Alvaria and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Alvaria Cloud, customers.
Alvaria Overview
Ownership: - x
Number of Employees: 1915
Functional Market: Workforce Analytics, Scheduling, Time and Attendance, Performance Management,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Consumer Packaged Goods, Distribution, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Hospitality, Life Sciences, Manufacturing, Media, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Alvaria Key Cloud and HCM Applications
Alvaria Cloud,
Alvaria HCM and Cloud HCM Applications Revenues, $M:
Type/Year | 2022 | 2023 | YoY Growth, % |
---|---|---|---|
Total Revenues, $M | Subscribe | Subscribe | Subscribe |
HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Alvaria Revenue Breakdown by Type:
Alvaria HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets | % of HCM Revenue in the HR Segment | 2023 HCM Revenues, By HR Segment, $M | |
Alvaria HCM Applications Revenues By Verticals, $M:
Alvaria Total and HCM Applications Revenues by Region:
Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 HCM Applications Revenues, $M |
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Americas | Subscribe | Subscribe | Subscribe |
EMEA | Subscribe | Subscribe | Subscribe |
APAC | Subscribe | Subscribe | Subscribe |
Total | Subscribe | Subscribe | Subscribe |
Alvaria Direct vs Indirect sales
Region | Direct Sales | Indirect Sales | Total |
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Type % | Subscribe | Subscribe | Subscribe |
Revenues, $M | Subscribe | Subscribe | Subscribe |
Alvaria Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Alvaria Customers
No. of Alvaria Customers: 1800
No. of Alvaria HCM Applications Customers: x
No. of Alvaria Cloud HCM Customers: x
No. of Alvaria Cloud HCM Subscribers: x
Alvaria commands a formidable presence in the market with a global customer base of 1,800 organizations and impressive revenue figures, including $400 million in revenue and $140 million in cloud revenue. Its partnerships with industry giants like Amazon Web Services (AWS), Microsoft, and Salesforce underscore its commitment to leveraging cutting-edge technologies and fostering ecosystem collaborations for mutual benefit.
Alvaria boasts an extensive roster of customers spanning diverse industries and geographies. Notable clients include Trupanion, Southwest Airlines, American Express, and Verizon Wireless, among others. This broad customer base underscores Alvaria's ability to cater to the unique needs of various sectors, reaffirming its status as a trusted partner for enterprise-scale customer engagement solutions.
Alvaria Market Opportunities, M&A and Geo Expansions
Alvaria has the potential for market expansion by leveraging the increasing demand for cloud-based solutions across various regions. Moreover, focusing on specific vertical markets like healthcare and finance offers avenues for growth, as tailored contact center solutions are in high demand. Additionally, integrating cloud and AI technologies further into its offerings presents opportunities to enhance scalability, flexibility, and predictive capabilities, thereby ensuring competitiveness and meeting evolving customer needs.
Alvaria Risks and Challenges
While Alvaria's trajectory appears promising, it faces internal challenges such as ensuring seamless integration post-merger and maintaining operational efficiency. External factors like market volatility and evolving regulatory landscapes also warrant careful consideration.
Alvaria Ecosystem, Partners, Resellers and SI
Alvaria's strong network includes key technology integrations and partnerships with system integrators and value-added resellers. This collaborative approach enhances Alvaria's offerings, providing exceptional value to customers.
In conclusion, Alvaria's journey demonstrates resilience, innovation, and strategic foresight in navigating the complexities of customer experience and workforce engagement management. With a solid foundation and forward-thinking approach, Alvaria is set to redefine industry standards and shape the future of enterprise-scale engagement solutions.
Alvaria Cloud Platform (PaaS) and Infrastructure (IaaS) Details
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- Alvaria Public Cloud and Infrastructure (IaaS)
- Alvaria Platform (PaaS)
- Alvaria Application Delivery
- Alvaria Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/taxonomy
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