CivicPlus Acknowledged as a Key HR Software Provider by APPS RUN THE WORLD in the HCM Top 500 Market Report

302 South 4th Street, Suite 500

Manhattan, KS, 66502, United States

1 888-228-2233

https://www.civicplus.com/

388 CivicPlus

CivicPlus Strengths, Domain Expertise, and Key Differentiators

CivicPlus stands out in the IT landscape through its emphasis on user-centric design and innovation. The company's commitment to understanding the unique challenges faced by government entities sets it apart. By tailoring solutions to address these challenges, CivicPlus ensures that its offerings align seamlessly with the specific needs of its clients. With years of experience exclusively focusing on the government sector, CivicPlus has developed unparalleled domain expertise. This deep understanding allows the company to provide customized solutions that address the intricacies and regulatory nuances inherent in government operations. CivicPlus' domain expertise serves as a cornerstone for its success in delivering impactful technology solutions. CivicPlus boasts a robust product portfolio, catering to various aspects of government operations. From civic engagement platforms to administrative tools, the company's offerings span the entire spectrum of requirements for a modern, digitally-driven government. The diverse product portfolio ensures that CivicPlus is well-equipped to meet the evolving demands of its clientele.

CivicPlus Recent Developments

In August 2020, CivicPlus launched CivicPlus Mobile, a mobile app solution designed exclusively for municipalities. The solution unites access to CivicPlus’ suite of technology solutions for both digital administrators and citizens, streamlining municipal content management, and giving citizens any time, anywhere access to the local news, information, and resources they want and need.

CivicPlus launched Engage 6 citizen engagement platform for local governments. Engage 6 is built on a headless content management system (HCMS) and is designed to enable omnichannel, device agnostic communications for those municipalities that need advanced, integratable technology solutions to deliver a content as a service (CaaS) based citizen engagement strategy.

CivicPlus released Intelligent Analytics Functionality for their CP Connect solution. It is citizen engagement functionality which can help to better understand and monitor citizen sentiments surrounding local topics of interest, initiatives, and civic projects. With the latest data analytics functionality, customers have access to the quantifiable data they need to streamline administrative operations and make informed policy decisions.

CivicPlus Mergers and acquisitions (M&A) Activities

CivicPlus' acquisition of Optimere brings forth a fusion of cutting-edge technologies aimed at enhancing the digital experiences of residents and public sector agencies. Optimere's industry-leading social media archiving, accessibility, quality assurance, and open records request technologies will seamlessly integrate into CivicPlus' comprehensive platform. This integration marks a pivotal moment in the digitization journey of public sector entities, promising streamlined processes and improved service delivery.

In 2023, CivicPlus announced its acquisition of Municipal Code Corporation (Municode), marking a transformative step towards expanding its technological footprint. This strategic move underscores CivicPlus' dedication to enhancing its portfolio of technology solutions and fostering positive digital interactions between citizens and local governments. As we delve into this acquisition from an IT industry analyst's perspective, we'll explore the implications, synergies, and broader impact on the civic tech sector.

The Acquia-CivicPlus deal signals a strategic move in the Mergers and Acquisitions (M&A). As businesses increasingly recognize the need to strengthen their digital capabilities, M&A activities become instrumental in acquiring specialized technologies and talent. Acquia's acquisition of Monsido positions the company to be at the forefront of the digital experience market, enhancing its ability to cater to evolving customer demands and industry trends. This strategic investment reflects the confidence in the growth potential of website accessibility, SEO, and data privacy solutions.

CivicPlus acquired SeeClickFix, the proven leader of 311 citizen requests and work management software solutions. The software helps millions of citizens request repairs in their community from their local government through its web and mobile application tools. With this acquisition, SeeClickFix will become part of CivicPlus’ integrated suite of municipal software solutions. CivicPlus’ acquisition SeeClickFix represents the combination of two impact-focused, customer-oriented organizations committed exclusively to the needs of local government. CivicPlus and SeeClickFix share a history as founder-led organizations at a time that has seen a number of software companies being acquired by private equity investors.

CivicPlus Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying CivicPlus applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of CivicPlus and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified CivicPlus Platform, CivicClerk, CivicHR, CivicReady, CP Mobile, customers.

CivicPlus Overview

Ownership: - x

Number of Employees: 950

Functional Market: Onboarding, Recruiting, Applicant Tracking Systems, Performance Management,

Key Verticals: State and Local Government,

CivicPlus Key Cloud and HCM Applications

CivicPlus Platform, CivicClerk, CivicHR, CivicReady, CP Mobile,

CivicPlus HCM and Cloud HCM Applications Revenues, $M:

Type/Year20222023YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
HCM Applications Revenues, $M Subscribe Subscribe Subscribe

* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

CivicPlus Revenue Breakdown by Type:

TypeLicenseServicesHardwareS&MSaaSPaaSIaaSOtherTotal
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

CivicPlus Total and HCM Applications Revenues by Region:

Region% of Total Revenues2023 Total Revenues, $M2023 HCM Applications Revenues, $M
Americas Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe

CivicPlus Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

CivicPlus Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified CivicPlus Customers


No. of CivicPlus Customers: 12500

No. of CivicPlus HCM Applications Customers: x

No. of CivicPlus Cloud HCM Customers: x

No. of CivicPlus Cloud HCM Subscribers: 100000


CivicPlus proudly serves over 4000 local governments including states, municipalities, townships and counties in United States, Canada, and Australia . Over 100000+ local government employees use CivicPlus software solutions, which are interacted with by more than 250 million citizens in the United States, Canada, and Australia. Their local government websites registered over 2 billion page views, and collect 30 million+ website searches.

CivicPlus Market Opportunities, M&A and Geo Expansions

The investment from BV Investment Partners not only strengthens CivicPlus' technological capabilities but also opens up new market opportunities. Horizontally, CivicPlus can diversify its offerings to cater to a broader range of civic needs, from public safety to environmental management. Vertically, the company can deepen its presence in existing markets, offering more comprehensive solutions that address the intricate challenges faced by local governments. This dual approach enhances CivicPlus' market positioning and solidifies its role as a comprehensive civic technology provider. The influx of investment provides CivicPlus with the resources needed to explore and expand into new regions. As municipalities worldwide seek advanced solutions for civic management, CivicPlus can leverage its proven track record and technological prowess to enter untapped markets. This expansion not only broadens the company's reach but also contributes to the global evolution of smart cities and efficient civic governance.

CivicPlus Risks and Challenges

Expanding beyond the United States unveils a spectrum of risks, both internal and external. Internally, organizational alignment, differing work cultures, and communication challenges can impede the smooth execution of global strategies. Externally, geopolitical uncertainties, compliance issues, and market unpredictability introduce additional layers of complexity. Go-to-market challenges, particularly in new territories, involve understanding local market dynamics, establishing effective distribution channels, and tailoring marketing strategies to resonate with diverse audiences. Regulatory compliance and navigating foreign business landscapes further complicate the go-to-market strategy, demanding meticulous planning and execution.

CivicPlus Ecosystem, Partners, Resellers and SI

CivicPlus and Izenda forged a strategic partnership aimed at democratizing data within municipalities. By leveraging Izenda's smart data modeling capabilities, CivicPlus empowered local government and community sites to easily publish dashboards and data visualizations for the general public. This collaboration exemplifies the growing trend of data democratization, where businesses aim to make data accessible and understandable to all stakeholders, fostering transparency and informed decision-making.

Among CivicPlus association partners are: Androscoggin Valley Council of Governments, City-County Communications & Marketing Association, City Managers Association of Oklahoma, Colorado Metro Mayors Caucus, League of Arizona Cities & Towns, Local Government Insurance Trust (MD), Maryland Association of Counties, Maryland Municipal League, Municipal Management Association of Southern California, North Dakota League of Cities, Northwest Regional Planning Commission (WI), Rhode Island League of Cities and Towns, Wisconsin City/County Management Association and others.

CivicPlus Cloud Platform (PaaS) and Infrastructure (IaaS) Details

Subscribe to read more about:

  • CivicPlus Public Cloud and Infrastructure (IaaS)
  • CivicPlus Platform (PaaS)
  • CivicPlus Application Delivery
  • CivicPlus Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).


For additional information on our methodologies, here's the link:

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