Content Guru Strengths, Domain Expertise, and Key Differentiators
Content Guru helps to transform organizations’ customer and agent experience through the broad range of features offered in its technology platform, its implementation of intelligent automation to support customer query handling, and the ease of integrating Content Guru with other core systems such as Customer Relationship Management (CRM) and case management.
Content Guru Recent Developments
"In November 2021, Content Guru relesead the launch of its new integrated workforce management (WFM) solution, storm WFM. The new solution completes Content Guru’s workforce optimization (WFO) offering, storm WFOTM, and is an intelligent contact center scheduling tool that empowers organizations to generate detailed, omnichannel interaction forecasts and optimal agent schedules. High-quality interactions are driven by engaged, valued agents, making the agent experience a crucial part of schedule generation, alongside service level adherence and cost-effectiveness.
Content Guru expanded in the US, with the appointment of a new senior hire and an enhanced global partner program designed to offer a complete range of route to market options for the company’s diverse partner base. Jim Gibb is a Senior Business Development Manager, who is stationed at the company’s US offices in San Jose, California. With more than 25 years of experience in emerging technology and software solutions, including key roles at Oracle and Nuance Communications, Gibb will focus on supporting Content Guru’s growing customer and partner landscape in the US."
Content Guru Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Content Guru applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Content Guru and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified storm CONTACT customers.
Content Guru Overview
Ownership: - Redwood Technologies Group
Number of Employees: 300
Functional Market: Workforce Scheduling,
Key Verticals: Banking and Financial Services, Communications, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Oil, Gas and Chemicals, Professional Services, Retail, Transportation, Utilites,
Content Guru Key Cloud and HCM Applications
Content Guru HCM and Cloud HCM Applications Revenues, $M:
|Type/Year||2019||2020||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|HCM Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud HCM Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Content Guru Revenue Breakdown by Type:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
Content Guru HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets
2020 HCM Revenues, By Sub-Functional Markets, $M
Content Guru HCM Applications Revenues By Verticals, $M:
Content Guru Total and HCM Applications Revenues by Region:
|Region||% of Total Revenues||2020 Total Revenues, $M||2020 HCM Applications Revenues, $M|
Content Guru Direct vs Indirect sales
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Content Guru Customers - Breakdown by Geo, Size, Vertical and Product
No. of Content Guru Customers: x
No. of Content Guru HCM Applications Customers: x
No. of Content Guru Cloud HCM Customers: x
No. of Content Guru Cloud HCM Subscribers: x
Content Guru customers are Zorginstituut Nederland, WebRTC, UK Power Networks, TUI Travel, The RAC, and others.
Content Guru Market Opportunities, M&A and Geo Expansions
"In 2021, Content Guru, released of new updates to its award-winning contact center solution, Storm, including significant enhancements inaccessibility, flexibility, and ease of use. Storm DTA– Content Guru’s omnichannel, intuitive agent desktop – has been redesigned to improve productivity and accessibility for agents, and especially those with disabilities. DTA’s latest updates include a new visual design in line with the latest User Interface (UI) conventions; a flexible layout to suit all users; and changes to render the interface small-screen device friendly. The new version of DTA is fully compliant with the most up-to-date Web Content Accessibility Guidelines (WCAG v2.1 AA) and is suitable for users with a broad range of disabilities, including blindness and low vision, limited movement, and photosensitivity.
Content Guru’s flagship product storm is a CCaaS solution, comprising intelligent automation, unrivaled scalability, and complex integrations with third-party and legacy systems. This ensures that providing a great customer experience is effortless, whenever users choose to get in contact, wherever they might be, and on whatever device or channel is most convenient to them."
Content Guru Risks and Challenges
The CCaaS Market is booming, however, gaining market share is a challenge.
Content Guru Ecosystem, Partners, Resellers and SI
In 2021, Content Guru announced that it has become a Google Cloud Contact Centre Artificial Intelligence (CCAI) partner, in order to help strengthen, improve and accelerate its customer engagement solutions.
In 2019 Cloud contact center pioneer Content Guru has strengthened its successful relationship with Verint by becoming a Verified Interactions and Workforce Management (WFM) Support Partner.
Content Guru partners with many organizations to deliver cutting-edge solutions that keep up with the evolving needs of customers. These partners range from some of the world’s largest telecommunications providers, through to major workforce optimization (WFO) solution providers. Some of them are Vodafone, Rakuten Communications, Panasonic, Telstra, and others.
Content Guru Cloud Platform (PaaS) and Infrastructure (IaaS) Details
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- Content Guru Public Cloud and Infrastructure (IaaS)
- Content Guru Platform (PaaS)
- Content Guru Application Delivery
- Content Guru Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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