Cybozu Strengths, Domain Expertise, and Key Differentiators
Cybozu is a leading collaborative application vendor in Japan's SMB market, listed on the First Section of the Tokyo Stock Exchange. In 2013, the company expanded into the U.S. market with Kintone, a business cloud collaboration service designed to streamline internal and external collaboration through easy-to-build business applications. Cybozu's flagship software, Garoon, caters to enterprise needs, offering robust collaboration solutions suitable for large-scale companies.
Recently, Cybozu announced a strategic partnership with Zendesk, a provider of customer support applications. This partnership aims to integrate and jointly market their respective products in both the U.S. and Japanese markets, enhancing their offerings and market presence in these regions.
Cybozu Recent Developments
In July 2020, Cybozu forged a partnership with Osaka Prefecture to enhance business operations and combat child abuse using its Kintone platform.
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In April 2020, Osaka Prefecture utilized Cybozu's cloud service, Kintone, to develop a "new coronavirus response status management system," enabling efficient workflow management amidst increasing patient numbers. Moreover, Cybozu collaborated with Osaka Prefecture to address societal challenges posed by the COVID-19 pandemic, offering the system template to other local governments nationwide free of charge.
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In May 2019, Cybozu launched Garoon 5, the latest version of its groupware tailored for medium-sized and large organizations. This release includes enhanced APIs for schedules, workflows, and messages, allowing greater customization options. Additionally, Cybozu's official partners offer integration with Microsoft Office 365, while the redesigned notification UI enables swift action on notifications.
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In October 2018, Cybozu announced a strategic collaboration with Marketo in the marketing realm. This partnership involves data integration between Kintone and Marketo, offering customers a comprehensive solution from lead generation to customer experience management.
Cybozu Mergers and acquisitions (M&A) Activities
In June 2022, Inetum revealed its acquisition of "Do IT Wise," a prominent European firm. Do IT Wise holds the distinction of being one of Europe's largest independent ServiceNow Elite Partners and an esteemed consulting entity. Specializing in strategic guidance, consulting, integration, training, and support across the ServiceNow platform, Do IT Wise's expertise aligns seamlessly with Inetum's objectives. The integration of Inetum and Do IT Wise's capabilities ushers in a new global player in business service management and digitalization. This collaboration promises to unlock numerous synergies, particularly in leveraging end-to-end ServiceNow capabilities. Additionally, it signifies the expansion of Inetum's expertise in the realm of ServiceNow.
In September 2021, Inetum finalized the acquisition of Ilex International, a leading developer of IAM (Identity and Access Management) software based in France. This significant move in cybersecurity aligns perfectly with Inetum's strategic plan, UPSCALE23. With a presence in 26 countries, the group strategically incorporates top players from the digital ecosystem to enhance its cybersecurity capabilities and assist clients in maximizing their digital operations.
In December 2019, the French conglomerate Inetum finalized the acquisition of 100% ownership of Informática El Corte Inglés, aiming to establish a formidable European technology leader with a wide-ranging international footprint. This agreement promises fresh avenues for growth for IECISA, as it becomes part of a conglomerate boasting over 23,000 professionals and generating revenue exceeding 2.3 billion euros. Inetum places significant value on the expertise of the Spanish technology consulting company and its strong presence in both the Spanish market and Latin America.
In December 2019, Inetum acquired Bridgeo, a prominent player in implementing Sage solutions across Central Africa, signaling its commitment to expanding its presence in the African market. This strategic acquisition aligns with Inetum's overarching strategy to provide comprehensive support to its global clientele across diverse regions while upholding the highest standards for local enterprises. With this move, Inetum aims to solidify its footprint on the African continent and actively contribute to its economic growth through digital transformation initiatives.
In September 2019, Inetum completed the acquisition of i2S, aiming to establish a comprehensive end-to-end solution tailored for insurance companies in the regions of Iberia and Africa. This strategic move, coupled with its existing Cleva and Cogit suites, positions Inetum to offer a holistic solution that caters to the diverse needs of insurance providers.
Cybozu Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Cybozu applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Cybozu and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Kintone, Cybozu Office and Garoon customers.
Cybozu Overview
Ownership: - TYO:4776
Number of Employees: 1115
Functional Market: Core HR, Payroll,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Cybozu Key Cloud and HCM Applications
Kintone, Cybozu Office and Garoon
Cybozu HCM and Cloud HCM Applications Revenues, $M:
Type/Year | 2022 | 2023 | YoY Growth, % |
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Total Revenues, $M | Subscribe | Subscribe | Subscribe |
HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Cybozu Revenue Breakdown by Type:
Cybozu HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets | % of HCM Revenue in the HR Segment | 2023 HCM Revenues, By HR Segment, $M | |
Cybozu HCM Applications Revenues By Verticals, $M:
Cybozu Total and HCM Applications Revenues by Region:
Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 HCM Applications Revenues, $M |
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Americas | Subscribe | Subscribe | Subscribe |
EMEA | Subscribe | Subscribe | Subscribe |
APAC | Subscribe | Subscribe | Subscribe |
Total | Subscribe | Subscribe | Subscribe |
Cybozu Direct vs Indirect sales
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Type % | Subscribe | Subscribe | Subscribe |
Revenues, $M | Subscribe | Subscribe | Subscribe |
Cybozu Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Cybozu Customers
No. of Cybozu Customers: 60000
No. of Cybozu HCM Applications Customers: x
No. of Cybozu Cloud HCM Customers: x
No. of Cybozu Cloud HCM Subscribers: x
Cybozu boasts a substantial customer base of over 60,000 clients and 7.5 million users. In 2011, the company introduced its business cloud platform "cybozu.com," currently serving over 5,000 companies. Notable cloud clients include Zendesk, Beyondsoft, Chez TJ, Suncis, Japan America Society of Southern California, and DeNA Co., Ltd. Kintone, a key offering, is driving global digital transformation with a client base exceeding 17,500 organizations.
In October 2018, Cybozu announced the activation of its cloud-based information-sharing platform, Kintone, and groupware solution, Garoon, for medium-sized and large-scale organizations. This initiative facilitated local connectivity across four banks in the Shikoku region, with Kintone serving as the foundation for business matching and Garoon as the communication platform. This deployment marks the first cloud service implementation across all four lines, enhancing local economic development by addressing the unique needs of each sector and fostering business synergy. Leveraging Kintone's capabilities, the banks aim to support local companies with tailored solutions, fostering sustainable growth and regional economic revitalization.
Cybozu Market Opportunities, M&A and Geo Expansions
Cybozu, a subsidiary of Cybozu America, extended its cloud services by offering Kintone through a new domain, "kintone.com." Transitioning to AWS, Cybozu aims to enhance service provision for US customers. Additionally, Cybozu launched "Cybozu Books" in September, offering resources to foster innovative frameworks for team collaboration. In May 2019, Cybozu introduced the PSIRT Construction Support Program to bolster product security incident response efforts. This initiative aims to mitigate cyber risks by identifying and addressing vulnerabilities, thereby enhancing product reliability.
Collaborating with Fujitsu, Cybozu introduced Garoon, its enterprise groupware product, as a Software-as-a-Service (SaaS) offering. Fujitsu will facilitate the global expansion of Garoon by providing it via its public cloud service in multiple countries. To bolster its global presence, Cybozu established a wholly-owned subsidiary in the US market. This strategic move aligns with the company's investment in expanding its cloud business and local sales efforts, enhancing its competitive position and revenue potential.
Cybozu Risks and Challenges
In its consolidated business forecast for the fiscal year ending December 2018, Cybozu announced an impairment loss on shares held in its US subsidiary, Kintone Corporation. The devaluation of these shares resulted in an extraordinary loss of ¥662 million. Additionally, Cybozu allocated an allowance for loan losses for certain loans to Kintone Corporation, recording ¥83 million as non-operating expenses. These actions reflect the challenges faced by the US business segment, which is currently in an investment phase with temporary losses accumulating. Despite this setback, Cybozu remains optimistic about the long-term growth potential in the US market and plans to continue investment, albeit with considerations for adjusting the investment model.
Cybozu Ecosystem, Partners, Resellers and SI
Cybozu operates development centers in China (Shanghai) and Vietnam (Ho Chi Minh) and has official partners in key global markets such as the US, UK, Germany, China, Thailand, Vietnam, Singapore, and Malaysia. Its network of resellers includes reputable firms like SYSCOM, Exlayer Limited (UK&Germany), Cybozu IT Shanghai Inc (China), MATERIAL AUTOMATION (Thailand), Internet Solutions Ltd. (Hong Kong), SN CORPORATION (China), Fernridge (Singapore) Pte Ltd., and Otsuka Information System Corporation.
In September 2017, Cybozu established its Taiwan Office to support the sale of its cloud service "cybozu.com" in Taiwan, with 67 customers utilizing the service as of December 2018. To further bolster sales in Taiwan, Cybozu decided to establish the "Nissan Beikoshi Co., Ltd. Taipei Branch Co., Ltd." as a Taiwan branch on January 4, 2019. Moving forward, Cybozu aims to undertake aggressive sales initiatives targeting both Japanese and Taiwanese companies. These efforts are geared towards fostering a collaborative work environment and supporting the adoption of new working styles across various organizations.
Cybozu Cloud Platform (PaaS) and Infrastructure (IaaS) Details
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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