Enghouse Interactive Acknowledged as a Key HR Software Provider by APPS RUN THE WORLD in the HCM Top 500 Market Report

16605 North 28th Ave, Suite 101

Phoenix, AZ, 85053, United States

1 602-789-2800

https://www.enghouseinteractive.com/

214 Enghouse Interactive

Enghouse Interactive Strengths, Domain Expertise, and Key Differentiators

Enghouse Interactive offers versatile solutions aimed at enhancing customer experience and maximizing the value of each interaction. Their platform-independent solutions can be seamlessly deployed in the cloud, on-premise, or in hybrid environments.

Their omnichannel contact center solutions provide a comprehensive toolbox for managing various interactions across multiple channels, allowing customers to communicate via voice, email, fax, SMS, web, or social media. Real-time graphical data accessibility empowers managers to respond promptly to priority situations, even while on the move, and strategically plan for future events.

Enghouse Interactive Recent Developments

In February 2024, Enghouse Interactive, a leading provider of customer experience (CX) solutions, unveiled its latest Artificial Intelligence (AI) products. These advanced offerings aim to elevate contact center capabilities, enhance agent productivity, and offer unparalleled insights from customer interactions. In July 2021, Enghouse Systems acquired Momindum SAS, a SaaS enterprise video software company. Momindum is an all-in-one SaaS enterprise video platform that manages virtual live events and on-demand videos for knowledge management and demand generation purposes. Users deploy the platform to transform videos into rich, interactive media with embedded outlines, quizzes and calls to action.

In June 2018 Survox, an Enghouse Interactive company introduced version 9 8.8.14 of its Survox Platform. Built on CfMC engines, the Survox platform is comprised of fully automated (IVR), computer-assisted (CATI) and web (CAWI) surveys. Survox enables customer insights managers, market research professionals, and opinion pollsters to collect quality data faster.

In January 2018, Biz Technology Solutions, a full-service technology solutions provider for medium to large organizations throughout the Southeastern United States, partnered with Enghouse Interactive. BTS and Enghouse will work hand-in-hand to offer diverse services, aimed at a target demographic, to provide customers with a more comprehensive communications solution using Microsoft's Skype for Business and the Enghouse quality management solutions.

Enghouse Interactive Mergers and acquisitions (M&A) Activities

In August 2023, Enghouse Systems Limited (TSX: ENGH) finalized the acquisition of substantially all assets of Lifesize, a cloud communications company. The acquisition, approved under a U.S. Bankruptcy Court process, was completed for approximately US$20.7 million, subject to adjustments. This recent acquisition marks a significant move for Enghouse Interactive in expanding its portfolio and strengthening its position in the cloud communications market.

In September 2022, Enghouse Systems Limited (TSX: ENGH) completed the acquisition of VoicePort LLC's business assets. VoicePort LLC, located in Rochester, New York, specializes in providing SaaS automated solutions. This strategic acquisition strengthens Enghouse Interactive's portfolio and enhances its offerings in the automated solutions market.

In June 2022, Enghouse Systems Limited (TSX:ENGH) announced its acquisition of Competella AB, a provider of SaaS and On-Premise contact center and attendant console solutions headquartered in Stockholm, Sweden. This strategic move enhances Enghouse Interactive's position in the contact center solutions market, offering new opportunities for growth and expansion in Europe.

In July 2020, Enghouse Systems expanded its product portfolio by acquiring Dialogic Group Inc. Based in Parsippany, New Jersey, USA, Dialogic is an industry-leading cloud-optimized real-time communications solutions provider, working with 48 of the world's top 50 mobile operators. With the evolution of 5G networks, this acquisition strengthens Enghouse Systems’ position in the enterprise video and unified communications market segment by adding rich multi-media processing applications and capabilities.

In October 2019, Enghouse Systems acquired Eptica S.A.With trailing annual revenue of approximately $13.0 million, Eptica is a leading provider of customer engagement software. Powered by artificial intelligence (“AI”), it enables businesses to make the customer experience a key link in their value chain.

The omnichannel and multi-lingual platform covers email, web, social media, webchat and agent channels, and allows organizations to improve customer engagement and increase efficiency particularly in distributed organizations. The platform drives sales by delivering fast and personalized responses to customer queries through their channel of choice. Eptica provides an important entry point into the French market for organic and acquisitive expansion of Enghouse Systems.

In May 2019 Enghouse Systems has acquired Vidyo, Inc. Vidyo is a provider of enterprise-class video software solutions that support visual communications across diverse end-points, networks of varying bandwidth and geographically dispersed locations. The company's infrastructure software platform leverages patented video routing, management and interoperability technologies to deliver best-in-class video quality, reliability, scalability, and security. Vidyo's suite of real-time video collaboration solutions extends Enghouse's enterprise product offering into media and content and is complementary with Enghouse's portfolio across all business sectors.

Enghouse Interactive Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Enghouse Interactive applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Enghouse Interactive and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Enghouse Interactive’s Contact Center customers.

Enghouse Interactive Key Cloud and HCM Applications

Enghouse Interactive’s Contact Center

Enghouse Interactive HCM and Cloud HCM Applications Revenues, $M:

Type/Year20222023YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
HCM Applications Revenues, $M Subscribe Subscribe Subscribe

* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Enghouse Interactive Revenue Breakdown by Type:

TypeLicenseServicesHardwareS&MSaaSPaaSIaaSOtherTotal
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

Enghouse Interactive Total and HCM Applications Revenues by Region:

Region% of Total Revenues2023 Total Revenues, $M2023 HCM Applications Revenues, $M
Americas Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe

Enghouse Interactive Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Enghouse Interactive Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Enghouse Interactive Customers


No. of Enghouse Interactive Customers: 10000

No. of Enghouse Interactive HCM Applications Customers: 0

No. of Enghouse Interactive Cloud HCM Customers: x

No. of Enghouse Interactive Cloud HCM Subscribers: x


Enghouse Interactive has empowered over 10,000 mid-market and enterprise customers worldwide to enhance customer retention, utilizing over 1,000,000 agent seats to handle more than 1,000,000,000 customer interactions daily. Some notable customers include Affinion International, Anheuser-Busch, Ascensos, Broadacres Housing Association, and BT Global Services, among others.

Enghouse Interactive Market Opportunities, M&A and Geo Expansions

In October 2023, Enghouse Interactive revealed an expanded partnership with Intertec Systems, aiming to introduce advanced video collaboration, enterprise video management, contact center, and fleet management transportation solutions to the Middle Eastern market. This strategic collaboration presents an opportunity for Enghouse Interactive to strengthen its presence and offer innovative solutions in the region.

In June 2022, Enghouse Systems Limited (TSX:ENGH) announced its acquisition of Competella AB, a provider of SaaS and On-Premise contact center and attendant console solutions headquartered in Stockholm, Sweden. This strategic move enhances Enghouse Interactive's position in the contact center solutions market, offering new opportunities for growth and expansion in Europe.

In June 2021, Enghouse acquired Nebu BV, an Amsterdam-based provider of market research and data analytics software solutions. Nebu enhances Enghouse Systems's market research solutions and increases it's footprint to better serve new and existing customers.

In January 2018, Enghouse Interactive introduced Contact Center: Enterprise (CCE) 9.1, the latest release of its scalable, highly modular, omnichannel contact center platform. At the forefront of CCE 9.1 is the introduction of TouchPoint, Enghouse Interactive's visual, contextual interface for contact center agents.

First introduced in 2013, TouchPoint now provides a unified user experience across multiple Enghouse Interactive flagship products, including CCE, Communications Center (CC), and Quality Management Suite (QMS).

Enghouse Interactive Risks and Challenges

Global expansion can be a bit of a challenge for Enghouse Interactive.

Enghouse Interactive Ecosystem, Partners, Resellers and SI

In December 2023, Enghouse Interactive unveiled a strategic technology collaboration with Synergy SKY, a prominent figure in streamlining video communication across diverse platforms. This partnership is poised to significantly improve interoperability and user experience in video conferencing, with a particular emphasis on Microsoft Teams, Zoom, Google Meet, Cisco, and Enghouse's proprietary video products Vidyo, Qumu, and Lifesize. Enghouse Interactive, a channel-focused organization, offers channel-ready products and understands the challenges encountered by partners in crafting compelling propositions.

Key partners of Enghouse Interactive include industry leaders such as Microsoft, Amazon Web Services, Dimension Data, Avaya, Cisco, and many others.

Enghouse Interactive Cloud Platform (PaaS) and Infrastructure (IaaS) Details

Subscribe to read more about:

  • Enghouse Interactive Public Cloud and Infrastructure (IaaS)
  • Enghouse Interactive Platform (PaaS)
  • Enghouse Interactive Application Delivery
  • Enghouse Interactive Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).


For additional information on our methodologies, here's the link:

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