Espressive Strengths, Domain Expertise, and Key Differentiators
Espressive revolutionizes the employee support landscape by providing unparalleled employee experiences. Barista, a Virtual Support Agent (VSA), seamlessly incorporates the convenience of consumer virtual assistants like Alexa and Google Home into the corporate environment. This integration results in a tailored user experience, boasting remarkable employee adoption rates ranging from 80% to 85%, coupled with a substantial reduction in help desk call volume by 40% to 60%.
In early 2023, Espressive introduced significant enhancements to its no-code Integration Designer, leveraging the capabilities of the company's AI-driven virtual agent, Espressive Barista. This advanced Integration Designer represents the next generation, facilitating seamless communication with and integration into multiple backend systems concurrently and in real-time. Its purpose is to automate the resolution of intricate issues efficiently.
Espressive Recent Developments
In November 2023, Espressive unveiled Live Generative Answers, an innovative feature integrated into the company's generative AI-powered virtual agent, Espressive Barista. Barista, known for its proficiency in autonomously resolving employee concerns through end-to-end automations and tapping into internal knowledge repositories for precise solutions, has now augmented its capabilities with Live Generative Answers. This enhancement empowers Barista to draw responses from diverse external sources, including public repositories on the internet and prominent language models such as ChatGPT and Google Bard.
In July 2021, Espressive launched the Espressive Barista Control CenterTM, serving as the administrative hub for Espressive BaristaTM, a leading virtual agent solution. The Barista Control Center empowers enterprises by enabling the expansion of Barista's language model, facilitating dynamic conversations, and seamless integration with API-enabled third-party systems—all achieved through a streamlined zero-code interface. Barista provides flexibility, offering a managed service, user-driven updates, or deep customizations to meet diverse enterprise needs. This addresses historical challenges in deploying workplace virtual agents, providing a unified platform without the need for upgrades as requirements evolve.
Espressive, founded on the premise of simplifying workplace assistance, addresses common challenges in employee support. CEO Pat Calhoun, alongside Espressive's expert team, introduced Barista, an AI-based Virtual Support Agent. Barista, inspired by consumer virtual assistants like Alexa and Google Home, enhances the workplace experience, reducing help desk call volume and resolution times. Leveraging AI, Barista automates question resolution, providing immediate answers and guiding employees through complex service requests. Its focus on automated issue resolution, contextual ticket routing, and event alerts exemplify Espressive Barista's commitment to efficient and personalized employee support.
In July 2019, Espressive unveiled notable product enhancements for Barista, introducing approver workflows to streamline compliance processes. The advanced AI capability was introduced to ingest and map existing knowledge-based articles to the Employee Language Cloud, ensuring precise answers to employee queries. Expanding omnichannel capabilities, Espressive integrated with Microsoft Teams, enhancing employee adoption. Another enhancement allows direct creation or management of mailing lists in Office 365 or Google through Barista. Concurrently, Espressive partnered with Science Applications International Corp. (SAIC) to integrate Barista into SAIC’s U-Centric self-service help desk platform, marking the introduction of Espressive Barista technology to U.S. government customers. This collaboration aligns with SAIC's mission of delivering uninterrupted support services across organizational functions, including HR, facilities, and payroll.
Espressive Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Espressive applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Espressive and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Espressive Barista, Barista Case Management customers.
Espressive Overview
Ownership: - x
Number of Employees: 120
Functional Market: Performance Management,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Espressive Key Cloud and HCM Applications
Espressive Barista, Barista Case Management
Espressive HCM and Cloud HCM Applications Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Espressive Revenue Breakdown by Type:
Espressive HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets | % of HCM Revenue in the HR Segment | 2023 HCM Revenues, By HR Segment, $M | |
Espressive HCM Applications Revenues By Verticals, $M:
Espressive Total and HCM Applications Revenues by Region:
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 HCM Applications Revenues, $M |
|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe |
Espressive Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Espressive Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Espressive Customers
No. of Espressive Customers: x
No. of Espressive HCM Applications Customers: x
No. of Espressive Cloud HCM Customers: x
No. of Espressive Cloud HCM Subscribers: x
Espressive's clientele spans diverse sectors throughout the United States, encompassing pharmaceuticals, state government, healthcare, technology, medical devices, retail, and energy industries.
Espressive Market Opportunities, M&A and Geo Expansions
In March 2019, Expressive enhanced its AI-driven virtual support agent, Barista, with the introduction of the Barista Employee Language Cloud. This innovation extends Barista's capabilities beyond traditional chatbots, enabling the digital transformation of Employee Service Management (ESM) for advanced AI-driven self-help. The update includes workflow-based experiences and QR codes to address real business challenges, while continuous learning and omnichannel capabilities automate help desk resolutions. The Employee Language Cloud facilitates rapid deployment without requiring AI expertise or professional services. It employs AI technologies to understand workplace language, provide personalized responses, and identify appropriate teams, ensuring efficient handling of inquiries. This dynamic system learns from employee interactions, covering crucial information for periods of change. The Employee Language Cloud is flexible, accommodating proprietary applications and internal terms, allowing employees to use familiar language without extensive learning.
In July 2018, Expressive secured $23 million in funding from notable investors such as General Catalyst Partners and Wing Venture Capital. The board of directors, led by CEO Pat Calhoun, includes Steve Herrod, Managing Director at General Catalyst, Gaurav Garg, founding partner of Wing Venture Capital, and independent board member Tony Zingale, former CEO of Mercury Interactive and Jive Software. Pat, with a successful background as the former SVP at ServiceNow and the founder of Airespace, which was acquired by Cisco for $450 million, has a proven track record in driving significant revenue growth. Expressive's innovative AI-driven solution streamlines help desks, resulting in cost savings, increased employee engagement, and ultimately higher productivity. Given Pat's history of simplifying work tasks, Expressive presents a compelling investment opportunity in the market analytics landscape.
Espressive Risks and Challenges
Transitioning from generic AI toolkits to AI solutions tailored for specific enterprise challenges, particularly in optimizing IT and human resources employee experiences, constitutes Espressive's primary challenge and strategic risk for accomplishment in 2020.
Espressive Ecosystem, Partners, Resellers and SI
In April 2022, Espressive disclosed its strategic integration with prominent HR systems including Workday, SuccessFactors, and BambooHR. This integration serves as a centralized platform for employees to access immediate, tailored solutions for all their HR-related queries and concerns. Espressive's AI-driven Virtual Support Agent, Barista, possesses an extensive comprehension of thousands of employee expressions, encompassing the 100 most prevalent Workday inquiries. Its use cases span from onboarding processes to the management of time-off requests and invoicing matters.
In June 2019, Expressive announced that its AI-driven virtual support agent, Expressive Barista, attained the status of Advanced Technology Partner within the Amazon Web Services (AWS) Partner Network (APN). This recognition grants Expressive the ability to harness AWS capabilities, providing Barista as a cloud-based Software as a Service (SaaS) solution to enterprise customers with the speed and robustness characteristic of consumer-oriented applications. The designation as an APN Advanced Technology Partner signifies the highest tier within the APN Technology hierarchy, affirming that Expressive has met stringent technical criteria established by AWS, encompassing enterprise-level performance, reliability, and security.
Espressive Cloud Platform (PaaS) and Infrastructure (IaaS) Details
Subscribe to read more about:
- Espressive Public Cloud and Infrastructure (IaaS)
- Espressive Platform (PaaS)
- Espressive Application Delivery
- Espressive Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/taxonomy
https://www.appsruntheworld.com/FAQ
