Freshworks (formerly Freshdesk) Strengths, Domain Expertise, and Key Differentiators
Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales, and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer.
Freshworks (formerly Freshdesk) Recent Developments
Recently Freshworks launched Freshstack - a customer relationship management (CRM) suite built for the unique needs of startups that unifies customer support, sales, and marketing teams. The product bundle helps startups personalize marketing to generate pipeline, deliver effortless omnichannel service and grow faster, at an affordable price point that's easy to deploy and manage.
In October 2020, Freshworks unveiled Freshworks CRM, uniting sales and marketing teams with out-of-the-box capabilities for an unsurpassed and unified 360-degree view of the customer to deliver better experiences and more profitable outcomes. The Freshworks CRM solution is built on Freshworks Neo, a new and fundamental reimagining of the platform experience, which unifies data on an embedded customer data platform for personalized customer engagement, improved lead conversion, and sales growth.
Freshworks (formerly Freshdesk) Mergers and acquisitions (M&A) Activities
Freshworks' strategic acquisitions, such as Flint in July 2020, AnsweriQ in February 2020, and Natero in May 2019, underscore its commitment to fortifying its position in the market. The acquisition of Flint aimed at enhancing IT service management (ITSM) and IT operations management (ITOM) capabilities, showcasing Freshworks' strategic focus on innovation and market expansion.
Freshworks (formerly Freshdesk) Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Freshworks (formerly Freshdesk) applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Freshworks (formerly Freshdesk) and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified FreshDesk (Customer Support), FreshService (ITSM), FreshSales (Sales CRM), FreshCaller (Call Center), FreshTeam (ATS), FreshChat (Customer Messaging), Freshrelease, FreshStatus, FreshPing, customers.
Freshworks (formerly Freshdesk) Overview
Ownership: - NASDAQ: FRSH
Number of Employees: 4900
Functional Market: Absence and Leave Management, Task Management, Time and Attendance, Core HR, Onboarding, Recruiting, Applicant Tracking Systems,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Freshworks (formerly Freshdesk) Key Cloud and HCM Applications
FreshDesk (Customer Support), FreshService (ITSM), FreshSales (Sales CRM), FreshCaller (Call Center), FreshTeam (ATS), FreshChat (Customer Messaging), Freshrelease, FreshStatus, FreshPing,
Freshworks (formerly Freshdesk) HCM and Cloud HCM Applications Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Freshworks (formerly Freshdesk) Revenue Breakdown by Type:
Freshworks (formerly Freshdesk) HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets | % of HCM Revenue in the HR Segment | 2023 HCM Revenues, By HR Segment, $M | |
Freshworks (formerly Freshdesk) HCM Applications Revenues By Verticals, $M:
Freshworks (formerly Freshdesk) Total and HCM Applications Revenues by Region:
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 HCM Applications Revenues, $M |
|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe |
Freshworks (formerly Freshdesk) Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Freshworks (formerly Freshdesk) Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Freshworks (formerly Freshdesk) Customers
No. of Freshworks (formerly Freshdesk) Customers: 63400
No. of Freshworks (formerly Freshdesk) HCM Applications Customers: x
No. of Freshworks (formerly Freshdesk) Cloud HCM Customers: x
No. of Freshworks (formerly Freshdesk) Cloud HCM Subscribers: x
With a global footprint, Freshworks serves over 63,500 customers in more than 120 countries, including major players like Honda, Bridgestone, Toshiba, and Cisco. Its diverse customer base spans industries such as technology, energy, finance, healthcare, manufacturing, and more, highlighting the versatility of Freshworks' applications.
Freshworks (formerly Freshdesk) Market Opportunities, M&A and Geo Expansions
Freshworks positions itself strategically to capitalize on market opportunities, evident in its collaboration with Tata Consultancy Services (TCS) to develop new-age solutions. The partnership with TCS focuses on marketing, sales, support, customer success, and ITSM solutions, aligning with the growing demand for holistic digital transformation experiences.
Freshworks (formerly Freshdesk) Risks and Challenges
While Freshworks experiences remarkable growth, potential challenges lie in its ability to navigate the complexities of rebranding and ensuring robust product awareness. A dedicated focus on these aspects will be crucial to sustaining the company's upward trajectory.
Freshworks (formerly Freshdesk) Ecosystem, Partners, Resellers and SI
Freshworks actively nurtures its ecosystem through partnerships and integrations. Collaborations with Pink Elephant EMEA, SignEasy, Vonage, and others showcase Freshworks' commitment to providing an intuitive user experience, expanding its product capabilities, and enabling seamless interactions for its customers.
Freshworks (formerly Freshdesk) Cloud Platform (PaaS) and Infrastructure (IaaS) Details
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- Freshworks (formerly Freshdesk) Public Cloud and Infrastructure (IaaS)
- Freshworks (formerly Freshdesk) Platform (PaaS)
- Freshworks (formerly Freshdesk) Application Delivery
- Freshworks (formerly Freshdesk) Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/taxonomy
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