iCIMS Strengths, Domain Expertise, and Key Differentiators
Comprehensive capabilites of the iCIMS Talent Cloud solution: iCIMS is focused on providing transformative candidate and hiring team experiences. In addition to things like mobile optimized career sites and personalized candidate relationship management/communication, iCIMS is continuing to provide innovations for their Digital Assistant - that provide a more natural, conversational style "chat" experience for candidates. iCIMS also provides video-led, multi-dimensional content to candidates with iCIMS Video Studio. Further, its award-winning integration with Microsoft Teams provides an entirely new approach to improve hiring team engagement and accelerated time to hire.
Size and scalability of the platform: iCIMS is operating at global scale, for organisations of all sizes. In 2021 iCIMS processed 151M applications from 200 countries and territories to its clients' career sites. The company is purpose-built to support and scale the world's largest brands with our configurable platform, global compliance capabilities, language packs and relationships with tier one consultants. Lastly, iCIMS has worked with and continues to work with clients to ensure that each of its international data-transfer and privacy standards, including the EU's GDPR, are met. In 2016, iCIMS invested in the new EU Data and Disaster Recovery Centers in Frankfurt and Dublin. Over the last two years, iCIMS has made significant investments outisde of North America, doubling its headcount, and expanding capabilities that support organizations outside of North America. Further, it has expanded its global footprint with 8 global hosting sites (including DR locations), with new data centers in Singapore and Sydney (DR). iCIMS has also added a 'Center of Excellence' for Development in Hyderabad, India (2020).
Intelligent technology: iCIMS provides a comprehensive set of intelligent (AI-enabled) applications and workflows across the talent acquisition lifecycle - of attracting, engaging, hiring, and advancing talent. In doing so, it replaces "niche" outdated recruiting and talent mobility products. iCIMS moves beyond Artificial to "Applied" intelligence by leveraging multiple AI engines to approve accuracy of results and recommendations -- surfacing in talent acquisition and mobility workflows when, and where needed. Further, the iCIMS Talent Cloud goes beyond CRM, ATS and internal career sites -- providing dynamic external career sites, social posting, employee referrals, text engagement, event management/ virtual career fairs, offer management, onboarding, video interviewing, assessments, internal opportunity marketplaces, analytics/ reporting, iCIMS Digital Assistant, a Dynamic Candidate Profile, and innovative iCIMS Video Studio. Further, with one global platform, iCIMS' broad, deep talent data (including its ability to curate and manage skills) provides better AI-led automation, insight and results, with clear explainability.
Breadth of partnerships and third-party applications within the ecosystem: The iCIMS Talent Cloud centralises talent applications and streamlines recruiting with the largest ecosystem of integrated recruiting technologies. With over 300 integrated partner recruiting applications — and over 1,000 integrations activated across our client base into strategic partner HCMs like Microsoft, UKG, and ADP — the iCIMS Talent Cloud seamlessly unifies and connects talent and business systems.
iCIMS Recent Developments
In early 2022, iCIMS unveiled the general availability of its new internal mobility solution, iCIMS Opportunity Marketplace as well as its AI-powered job matching and digital assistant capabilities that intelligently connect people with the right jobs, using the patented ensemble stacking method to improve accuracy and reduce bias.
In July, 2022, the company introduced iCIMS Insights+ and iCIMS Insights Advisor subscription programs to provide a deeper look into industry trends, real-time changes in the market and opportunities to connect with the greater talent community.
In November 2021, during iCIMS annual INSPIRE conference, iCIMS unveiled an enhanced partner program designed to foster community innovation and collaboration and introduced more service options for customers. iCIMS also announced the promotion of talent acquisition veteran, Charles Mah, as the new chief customer officer. iCIMS also announced its refreshed Talent Community, introduction of iCIMS Academy, a new certification program with training hub to provide deeper learning, and the launch of a maturity model, iCIMS Ascend, to help customers evolve and strengthen the way they build their winning workforce. iCIMS also expanded its partnership with Visier to provide customers with end-to-end Talent Cloud analytics and announced its plans for predictive analytics to support DEI initiatives.
iCIMS also introduced new services, support initiatives and leadership to elevate the customer experience and announced the promotion of Charles Mah as the company's chief customer officer. The new innovations and programs include expanded self-service capabilities, improved community, new certification programs, and the launch of a maturity model, iCIMS Ascend.
In October 2021, iCIMS revealed iCIMS Talent Cloud Opportunity Marketplace to better connect employees to internal job opportunities and empower talent to build a long-term future with their current company. The new solution will enable talent professionals and hiring teams to improve internal talent mobility programs and agile talent deployment.
In early 2020, iCIMS began to roll out ignite. The next generation user experience is intuitive, powerful, and allows users to take action from any device.
In February, iCIMS joined Ceridian’s Dayforce Software Partner Program which includes a seamless integration between iCIMS’ Talent Cloud and Ceridian’s human capital management platform.
The iCIMS Service and Advisor Partner Community launched in March. The program is comprised of industry experts who can help guide the strategic use of iCIMS’ Talent Cloud and all its features in the most efficient way for each unique organization. The experts are hand-picked by the iCIMS team and must complete a certification program so customers can begin to elevate their efforts quickly, and with world-class support.
In May, iCIMS announced a collaboration with Microsoft. The partnership paves the way for future collaboration, starting with an API-based integration to facilitate end-to-end talent management between iCIMS and Microsoft Dynamics 365 Human Resources. In July , Microsoft announced iCIMS as one of the first integration partners to help build an enriched Microsoft Teams experience, giving users more options to collaborate and interact virtually. iCIMS now partners with four of the 10 largest HR software companies in the world.
Also in May, iCIMS acquired Opening.io, an Ireland-based data science company that powers best-in-class artificial intelligence for talent, and launched a new AI solution that delivers speed and precision for building transformative, diverse workforces at scale. Powered by Opening.io and iCIMS’ patent-pending capabilities, iCIMS’ Talent Cloud AI brings customers entirely new AI that helps reshape the future of hiring.
June marked the first monthly edition of the iCIMS’ Insights report, which translates billions of data points into a powerful center of actionable insights to drive hiring strategies.
In October, iCIMS announced a brand refresh to better reflect the evolving needs of the marketplace and communicate the full value of what iCIMS provides to customers. iCIMS also announced a new, robust customer community – the largest in recruitment.
Throughout 2020, iCIMS strengthened its senior leadership team. Steve Lucas, the former CEO of Marketo, who led its acquisition by Adobe in 2018, joined as iCIMS’ CEO in March. He was later joined by Diane Fanelli, SAP and Citrix veteran, who serves as iCIMS’ COO, and customer success leaders Mark Ritacco, SVP of customer success, and Greg Martini, SVP of professional services and technical support. Michael Wilczak was promoted to chief strategy officer and Chinor Lee was appointed as head of Culture, Belonging, Inclusion, and Diversity.
iCIMS Mergers and acquisitions (M&A) Activities
iCIMS is well positioned to acquire point solutions given the strong alliances and integrations built within its partner community and the high visibility it has into client interest and satisfaction with the solutions.
In March, 2022, iCIMS acquired Candidate.ID, the Scotland-based award-winning marketing automation software built for talent acquisition. Together, iCIMS and Candidate.ID are redefining recruitment marketing.
In December 2021, iCIMS has acquired Altru Labs, a software that allows companies to create employee-generated video content for employment branding and engagement. iCIMS said the videos will be used to improve candidate conversion, engage internal talent, and increase hiring ROI.
In 2020, iCIMS acquired Opening.io, an Ireland-based data science company that powers best-in-class artificial intelligence for talent, and launched a new AI solutionthat delivers speed and precision for building transformative, diverse workforces at scale. Powered by Opening.io and iCIMS’ patent-pending capabilities, iCIMS’ Talent Cloud AI brings customers entirely new AI that helps reshape the future of hiring.
In 2019, iCIMS acquired Jibe Inc., a market-leading SaaS recruiting technology for sourcing, nurturing, and marketing to candidates. Together, iCIMS and Jibe will enable employers to improve their recruiting effectiveness by promoting their employment brand, engaging passive talent, and measuring recruitment investments.
In 2018, iCIMS acquired TextRecruit, a mobile candidate engagement platform that uses text message, live chat, and AI to help organizations hire better people faster.
Additionally, in 2018, Vista Equity Partners—the market-leading private equity firm specializing in software, data, and technology-enabled businesses—invested in iCIMS to accelerate the next phase of the company’s growth.
iCIMS Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying iCIMS applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of iCIMS and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified iCIMS Connect, iCIMS Onboard, iCIMS Recruit, customers.
Ownership: - x
Number of Employees: 1300
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K348, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
iCIMS Key Cloud and HCM Applications
iCIMS Connect, iCIMS Onboard, iCIMS Recruit,
iCIMS HCM and Cloud HCM Applications Revenues, $M:
|Type/Year||2020||2021||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|HCM Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud HCM Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
iCIMS Revenue Breakdown by Type:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
iCIMS HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets
2021 HCM Revenues, By Sub-Functional Markets, $M
iCIMS HCM Applications Revenues By Verticals, $M:
iCIMS Total and HCM Applications Revenues by Region:
|Region||% of Total Revenues||2021 Total Revenues, $M||2021 HCM Applications Revenues, $M|
iCIMS Direct vs Indirect sales
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iCIMS Customers - Breakdown by Geo, Size, Vertical and Product
No. of iCIMS Customers: 4198
No. of iCIMS HCM Applications Customers: 4198
No. of iCIMS Cloud HCM Customers: 4198
No. of iCIMS Cloud HCM Subscribers: 2.7M global platform users
iCIMS has more than 4,000 customers worldwide, including nearly 40% of the Fortune 100. In 2021 iCIMS supported 5.7M hires through 151M+ applications from 200 countries and territories.
The company supports customers of every size, hiring type and industry—with a significant presence in healthcare, manufacturing, technology, retail, and business services.
iCIMS has long-term relationships with some of the world’s best-known companies, including Valvoline, Canon, 7-Eleven, Memorial Sloan Kettering Cancer Center, and Foot Locker.
iCIMS Market Opportunities, M&A and Geo Expansions
iCIMS' vision is to help companies build their winning workforce with the world's most advanced, 'future-fit' talent acquisition platform all from one unified iCIMS Talent Cloud.
iCIMS delivers on this vision though company transformation which includes product innovation and delivery, as well as customer experience (community, service, support, and sales). iCIMS is focusing on three key areas:
1) Global, Unified Talent Cloud - the company is integrating its acquisitions, not simply with a common UX, but through re-imagined candidate and hiring team experiences across the talent acquisition continuum (how customers attract, engage, hire, and advance talent), simplified AI-enabled, automated workflows the accelerate talent acquisition and internal mobility-- leveraging deep talent data (including skills curations and management) for unmatched candidate and talent insight. They continue to scale their global presence both in data centers/ coverage, and in functional support with additional localizations and languages. They continue to extend industry leading talent acquisition and mobility through a global partner ecosystem which includes TA and HCM technology partners, such as Microsoft and UKG, as well as regional – and global service providers.
2) Re-imagined experiences - focusing on talent and hiring teams, iCIMS continues to provide innovative experiences that foster a more "human" approach by providing candidates with more engaging, authentic, intelligent and connected experiences. This includes additional iCIMS Talent Cloud experiences in 'flow of work'/ everyday business applications, such as Microsoft Teams. They also provide additional video-led content across the hiring continuum (i.e., job descriptions, onboarding, career sites, etc.) to provide a multi-dimensional, more authentic experience for candidates and talent. The company is also moving beyond 'Artificial' to 'Applied' Intelligence, by adding more AI-enabled insight and process automation across, and within the Talent Cloud, such as more automated and simplified talent experiences with the Digital Assistant and expanded natural language processing; additional explainability to hiring teams about AI-enabled recommendations; and enhanced predictability (i.e., acqusition slate, and retention probility metrics) along with workforce planning insights.
3) Extended capabilities for "Advancing" talent - Following the recent introduction of iCIMS Opportunity Marketplace, iCIMS continues to create innovative capabilities to better support internal candidates for opportunities (full time, part time, gigs, projects) and career growth, as well as talent acquisition and management professionals as they seek to "build, buy, or borrow" talent for potential positions.
iCIMS Risks and Challenges
While the labor market is still strong, it is beginning to shift again. iCIMS data shows that job openings, applications and hires are all up from January 2022, but trending downward month-over-month. Activity levels are beginning to normalize from the extreme job growth demands iCIMS have been seeing throughout the last year or so. iCIMS will need to continue to empower employers to be agile with their hiring strategies and to be the most successful as the landscape ebbs and flows.
iCIMS Ecosystem, Partners, Resellers and SI
The iCIMS Partner Community offers a network of vendors, services, advisors, and resellers to help our customers leverage the iCIMS Talent Cloud. Through approximately 700 partners across the globe, iCIMS's customers are empowered to accelerate the transformation and build their diverse, winning workforce.
In late 2021 during iCIMS annual global INSPIRE conference, the company announced an expanded partnership with Visier to provide customers with end-to-end Talent Cloud analytics as well as plans to release predictive analytics to support DEI initiatives. iCIMS also announced a data-driven Dynamic Candidate Profile to provide a 360-view of talent with expanded visbility into skills and AI-derived data for recommendations. iCIMS also announced a new partnership with Textio, a powerful augmented writing platform that helps businesses communicate and promote inclusivity across employer brand materials.
iCIMS continues to move up in the market through direct sales, a robust client retention strategy, and its integrated partner ecosystem, which enables strong integrations to complementary solutions. Focused on the entire talent continuum and able to support customers of all sizes, iCIMS is positioned to serve businesses that prioritize the candidate experience and strategic hiring initiatives.
To fulfill the need for software tools to seamlessly integrate across workflows, iCIMS continues to expand its integration capabilities with ERP and HCM providers, such as Workday, Ultimate, Oracle, SAP, PeopleSoft, Ceridian, and Lawson.
iCIMS continues to build a strong partnership with Microsoft, starting with an API-based integration between its recruitment platform and Microsoft Dynamic 365 Human Resources so clients can accomplish core recruiting tasks within their go-to collaboration platform. Additionally, through the launch of Microsoft’s new meeting extensibility points, mutual users of both iCIMS and Microsoft Teams will now be able to further streamline and enrich the candidate hiring experience by leveraging both platforms concurrently.
iCIMS Cloud Platform (PaaS) and Infrastructure (IaaS) Details
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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